Compliance Administrator

Job Specification - Compliance Administrator

NASA Group are a Bristol based company, running both a successful Umbrella Company and Limited Company accountancy services for contractors.

We are currently looking to recruit into our Customer Care and Compliance Team which provides an essential support function for our sales and payroll teams. The successful candidate will build a close working relationship with the Compliance Manager and Director. The areas of responsibility include:

Arranging and managing contracts with clients

Database administration and management

Customer service support

Business compliance process and management

Employment law monitoring and change implementation

The Customer Care and Compliance team currently handle the client journey from set-up, to arranging contracts and HR and compliance related queries. Their tasks include but not limited to:

Processing of customer and client data within company CRM and payroll software

Advising clients, via email and phone, on service queries

Interacting closely with other internal teams regarding customer information

Reviewing of contract terms with customers

Administering of contracts and handling their queries

Advising on government legislations surrounding temporary worker rights and contracting

Regular legal and compliance actions relevant to the sector. This includes reviewing process and policy for Data Protection, Anti Money Laundering, Employment Rights and assisting with HMRC and annual Trade Body audits.

The prospective employee will be handling sensitive personal information in our trading environment and will require a professional manner. Alongside administrative duties there is a strong focus on customer service within the role.

Desired experience and characteristics:

Experience in data administration

Confident phone manner

Ability to communicate well with customers

Accurate and timely working ability

Good team player

Proactive and keenness to learn about employment law and compliance actions.

The successful candidate will be expected to complete relevant compliance and risk studies

NASA as an employer:

Full time position, namely 37.5 hours per week (on the job allowance will be added for apprentices), with 1-hour lunch each day.

22 annual leave days + 8 days bank holiday as standard. Annual leave increases by 3 days on completion of 2 years of employment

Friendly team, and potential opportunity to crossover with other areas of the business

On the job training in our Bristol offices, and after probationary period, there may be an option to move to an office and home working split

Social & vibrant workplace in the city centre, next to Cabot Circus and a short walk away from Temple Meads Station

Office treats & regular team-building events

Mental & Social Wellbeing Programme via Health Assured

Options for Cycle to Work Scheme (following a minimum time limit of employment)

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