Contact Centre Advisor

The role of a Contact Centre Advisor requires exceptional customer service skills to assist and support customers effectively. Based in Smith Street, this temporary position is focused on providing solutions in the not-for-profit sector.

Client Details

This is a temporary opportunity within a small-sized organisation in the not-for-profit sector. The company is committed to helping its community and providing excellent service to its customers.

Description

• Provide outstanding customer service to meet and exceed customer expectations.
• Handle incoming calls and emails efficiently and professionally.
• Resolve customer queries and issues promptly with a solution-focused approach.
• Update and maintain accurate customer records in the system.
• Collaborate with team members to ensure smooth operation of the contact centre.
• Escalate complex or unresolved issues to the appropriate department.
• Ensure compliance with company policies and procedures.
• Deliver an excellent service experience in alignment with the organisation's values.

Profile

A successful Contact Centre Advisor should have:

• Previous experience in a customer service or contact centre environment.
• Strong communication and interpersonal skills.
• Proficiency in handling customer queries and resolving issues.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and excellent organisational skills.
• Competence in using computer systems and software effectively.

Job Offer

• Competitive hourly pay.
• Temporary role offering possibility of going perm.
• Free on-site parking.
• Close to main public transport links.