Customer Service Coordinator

Permanent

Southam - Office based

Monday to Friday - 8.30am to 5pm with a 4pm finish on Fridays

26,000pa (plus commission scheme - up to 800 per quarter)

Our client, a small and very friendly company based in Southam, are looking for a Customer Service Coordinator to join their small but busy team.

The key responsibilities of a Customer Service Coordinator:

• Order capture and processing through telephone, e-mail and web order portal
• Customer query handling concerning products, order status, accounts receivable status
• Complaint handling
• Quotations using the CRM system for pricing etc
• Upselling to existing customer base

The requirements of a Customer Service Coordinator:

• Proven strong customer service experience in an office
• Great telephone manner and communication skills
• You will enjoy a wide customer service and key account responsibility - the ability to create and maintain relationships
• Hard working, driven and motivated with the ability to work to deadlines
• Willingness to work in a team and chip in wherever needed

The benefits of working as a Customer Service Coordinator:

• 20 days holiday plus BH - an additional day per year of service up to 25
• Bonus scheme
• Pension plan
• Life assurance
• Westfield healthcare cash plan
• On site parking

Interested?

Please apply below.

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