Control Operator

Job Type: Casual Control Operator
Location: Devon
Pay Rate: £14.66 per hour
Contract: Contract
Start: 15 December

About the Role
We are recruiting Casual Control Operators to join our team. We provide a 24/7 telecare and emergency response service to support vulnerable residents across the district. You will respond to emergency calls, support service users, and ensure the right help is sent at the right time. This role is ideal for someone who is calm under pressure, has excellent communication skills, and enjoys helping people in critical moments.

Key Responsibilities

• Respond to emergency and routine calls calmly, efficiently, and professionally.
• Contact emergency services, medical professionals, or nominated contacts as required.
• Log all calls accurately and maintain clear records of actions taken.
• Respond to out-of-hours enquiries for East Devon and Teignbridge Councils.
• Prepare, clean, and programme telecare equipment.
• Support lone worker monitoring and respond to GPS device alerts.
• Book appointments for installations, data checks, and equipment faults.
• Ensure all work complies with Data Protection, safeguarding, and council policies.
• Maintain up-to-date knowledge of telecare equipment and attend required training.
• Provide a customer-focused service and uphold the council's values.
• Take responsibility for personal health & safety and contribute to risk management.

What We're Looking For Essential

• GCSE-level education or equivalent experience.
• Strong IT skills, including Microsoft Office.
• Accuracy and attention to detail.
• Ability to stay calm during high-pressure or sensitive calls.
• Caring attitude and ability to support vulnerable individuals.
• Ability to make critical decisions using initiative.
• Strong teamwork and communication skills.
• Experience dealing with the public or vulnerable adults.
• Right to work in the UK.
• Willingness to work nights, weekends, and bank holidays.
• Ability to pass a Basic DBS check.

Desirable

• Knowledge of community alarms or telecare systems.
• Knowledge of the local area.
• Experience in customer service or control room environments.

Working Pattern & Conditions

• 24/7 rotating shifts, including nights (between 11pm-6am).
• High volume of telephone work with headset use.
• Significant computer and desk-based work.
• Lone working at times.
• Full training provided.