Client Advisor- Luxury Fashion

Our client, a leading luxury womenswear brand is seeking an experienced and commercially driven Senior Sales Associate to join their London flagship store. Specialising in Ready-to-Wear and Made-to-Order, this role is suited to a luxury retail professional with a strong VIP client base, a consistent record of exceeding sales targets, and a passion for delivering an exceptional client experience.

The successful candidate will be instrumental in driving business performance, cultivating long-term client relationships, and representing the brand to the highest standards of luxury and professionalism.

Key Responsibilities

Sales:

• Consistently achieve and exceed individual and store sales targets through expert selling techniques across Ready-to-Wear and Made-to-Order collections.

• Deliver a highly personalised luxury shopping experience, offering bespoke styling advice and tailored solutions.
• Manage the complete sales journey for both new and existing clients, ensuring a seamless and elevated experience.
• Maintain up-to-date knowledge of seasonal collections, fashion trends, and craftsmanship to provide informed style recommendations.

• Effectively utilise CRM systems to track client purchase history, preferences, and key dates to anticipate needs.
• Organise and participate in private appointments, fittings, and exclusive client events to drive high-value sales.

• Contribute to overall store performance by achieving KPIs and supporting business growth initiatives.
• Identify and nurture new VICs and high-potential clients through exceptional service and relationship building.
• Support and mentor junior sales associates, sharing best practice and contributing to team development.

Key Requirements

• Experience in luxury retail, ideally womenswear
• Strong expertise in Ready-to-Wear and Made-to-Order services.
• Demonstrated ability to consistently exceed individual and store sales targets.
• Ability to build and maintain long-term client relationships.
• Strong knowledge of luxury fashion, tailoring, trends, and craftsmanship.
• Highly organised, proactive, and commercially focused.
• Polished, professional, and a credible brand ambassador.
• Flexible to work weekends, evenings, and peak trading periods.

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