Customer Care Advisor - Manchester - temp-perm £16.22ph

Job Title: Customer Care Advisor
Location: Manchester
Salary: 16.22ph - weekly pay
Sector: Social Housing Maintenance

Experienced in the use of CAFM systems (preferably Concept)

Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. Proven experience in managing supply chain/contractor performance Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)

Office 4 days a week and WFH on a friday

The below questions need to be asked and added onto the CV:

Pre-Qualifying Questions

1. What is the difference between planned and reactive work orders?

2. What fix SLA's would you expect for jobs between P1 and P4?

3. Can you describe a time when you overcame an issue with engineers or sub-contractors?

4. What does Statutory Compliance mean and can you give an example of a compliance standard?

5. Which CAFM systems have you worked with?
   
   If interested in this CUSTOMER CARE ADVISOR role, please email your CV directly to: