Housing Officer

We are seeking a dedicated and motivated Housing Officer to join a organisation in Swansea, supporting the delivery of a high-quality housing management service across a portfolio of general needs properties. This is an excellent opportunity for an experienced housing professional who is passionate about supporting communities and improving residents' housing outcomes.

As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods.

Key Responsibilities of a Housing Officer:

• Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases
• Delivering effective tenancy sustainment support through regular patch visits and person-centred support planning
• Building positive relationships with residents, promoting customer involvement and engagement
• Working in partnership with internal teams and external agencies to support vulnerable tenants
• Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards
• Accurately maintaining records and contributing to performance and service improvement

What We'd Love To See From You:

• Strong understanding of housing legislation and tenancy management
• Previous experience working in a housing role, ideally within a local authority or housing association
• Proven knowledge of housing law, safeguarding and anti-social behaviour processes
• A proactive, organised and customer-focused approach
• Ability to work independently, manage a varied caseload and perform well under pressure
• Excellent communication and relationship-building skills

What's on Offer:

• Permanent position
• Hybrid working
• 35 hours per week Mon - Fri
• Competitive annual salary

This Housing Officer role is offering a salary of 38,544 per annum

If this Housing Officer role is for you then please apply or contact (url removed)