Confederation of Service Charities
City Of Westminster, London
Royal Air Force Club - Security and safety manager We are looking for an exceptional Security and Safety Manager to join our team at The Royal Air Force Club. Working at The RAF Club: Service Charge Enhanced Pension Scheme Life Assurance Interest-Free Travel Ticket Loan Health Cash Plan Tailored Learning Programmes, including support with professional development Wellbeing Events such as Chiropodists, Massages, Walks in Green Park Cycle to Work Scheme Employee Assistance Programme with Hospitality Action We have an exceptional working environment, with complimentary meals on duty at our Employee Restaurant, "Lily's", including themed lunches and seasonal, cultural celebrations Fantastic Recognition Events BACKGROUND Located in London's Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a 'home from home' to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having opened its doors in 1922 the Club is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities. JOB DESCRIPTION DEPARTMENT Security HOURS 45 hours per week (may vary depending on business needs). Includes evening, weekend and Manager on Duty Shifts. REPORTING TO Director of Operations As the Club's Security and Safety Manager, you will be responsible for overseeing the security systems and protocols within the Club, including health and safety and fire safety compliance. You will monitor and respond to security and safety incidents, deliver training, and work proactively to identify and mitigate risks. Your role will involve ensuring adherence to the Club's policies and procedures in relation to security, fire safety, and health and safety legislation. This role is member facing, with a strong focus on having presence in the public areas of the Club, especially the lobby. Exceptionally high levels of service excellence are essential to success. DUTIES AND RESPONSIBILITIES MEMBER AND GUEST RELATIONS Meet and greet members, guests, and visitors with a friendly, professional, and welcoming attitude, ensuring a positive first impression at all times. Maintain a visible security presence in public areas to reassure members and guests and provide assistance as needed, fostering a sense of safety and comfort. Assist with luggage handling and provide general concierge support if required, ensuring that all member and guest needs are met with efficiency and care. Provide exceptional customer service, responding to member inquiries and addressing any concerns in a calm and helpful manner. Monitor and manage guest access to ensure proper registration for functions, events, and overnight stays. FIRE SAFETY Conduct annual Fire Risk Assessments and review emergency procedures to ensure compliance with fire safety regulations. Deliver a variety of fire safety training sessions as required, including: Introduction to the fire panel Fire Marshal and Fire Coordinator roles Coordinate fire drills and evacuation exercises, ensuring all staff and members are familiar with procedures. These drills should take place at regular intervals (every 3 months or more frequently, as required). Train contractors on fire safety protocols to ensure their adherence to Club standards. Conduct fire walk rounds with new starters to familiarise them with safety protocols. SECURITY MANAGEMENT Lead and manage a team of Security Officers, overseeing training, appraisals, scheduling, and other supervisory responsibilities. Ensure the Business Continuity Plan (BCP) is maintained and up to date at all times. Deliver comprehensive security training to all staff on emergency response protocols, security systems, and health and safety measures. Ensure the completion of regular patrols throughout the Club to monitor security and maintain a safe environment for members, guests, and staff. Monitor and control access in the Club's public areas, including checking membership cards when necessary and verifying guest check ins for functions and events. Assist with luggage handling for members and guests, ensuring a seamless and secure experience. Maintain records of security related incidents, submitting detailed reports to the Senior Security Officer for review. Monitor and respond to CCTV and alarm system alerts promptly, ensuring the protection of the premises at all times. Investigate and resolve security incidents, including theft or criminal damage, and follow up on allegations or concerns reported by members or staff. Oversee locker allocation and conduct locker checks, ensuring that all personal belongings are stored securely. Ensure ad hoc checks are carried out of employee bags, lockers, and personal property when departing the Club to prevent theft and ensure only personal items are taken. Monitor the activities of contractors and suppliers, ensuring that they follow appropriate security protocols when entering or exiting the premises. HEALTH AND SAFETY Lead Health and Safety meetings, providing guidance on key issues and ensuring compliance across departments. Review and update departmental health and safety records and risk assessments, maintaining a high standard of safety across all areas. Organise annual health and safety audits to ensure continuous compliance with UK legislation. Manage accident reporting (including RIDDOR reporting to Westminster) and ensure timely, accurate documentation. Ensure the accessibility of necessary safety equipment, such as providing accessible chair training to staff. Take immediate action on health and safety hazards, escalating issues to senior management where necessary to prevent injury or damage. Maintain up to date knowledge of health and safety legislation to ensure the Club's ongoing compliance. PERSON SPECIFICATION / KEY SKILLS A passion for hospitality, with exceptional guest relations skills. High standard of personal presentation. Proven experience as a Security expert, ideally in a private members' club, 5 star hotel, or similar prestigious environment. In depth knowledge of UK Health & Safety and Fire Safety legislation. Knowledge of security systems such as CCTV, access control, and alarm systems. A keen eye for detail with the ability to identify potential risks and hazards. Strong communication skills, both written and verbal, with the ability to report incidents clearly and professionally. Ability to manage emergency situations calmly and effectively. Ability to work collaboratively with others, assisting with training and ensuring a culture of safety and compliance. A strong commitment to maintaining confidentiality and discretion. A genuine concern for the well being and safety of others. Apply directly to Rachel Matthews, Director of People and Culture, with your CV and cover letter
May 02, 2026
Full time
Royal Air Force Club - Security and safety manager We are looking for an exceptional Security and Safety Manager to join our team at The Royal Air Force Club. Working at The RAF Club: Service Charge Enhanced Pension Scheme Life Assurance Interest-Free Travel Ticket Loan Health Cash Plan Tailored Learning Programmes, including support with professional development Wellbeing Events such as Chiropodists, Massages, Walks in Green Park Cycle to Work Scheme Employee Assistance Programme with Hospitality Action We have an exceptional working environment, with complimentary meals on duty at our Employee Restaurant, "Lily's", including themed lunches and seasonal, cultural celebrations Fantastic Recognition Events BACKGROUND Located in London's Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a 'home from home' to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having opened its doors in 1922 the Club is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities. JOB DESCRIPTION DEPARTMENT Security HOURS 45 hours per week (may vary depending on business needs). Includes evening, weekend and Manager on Duty Shifts. REPORTING TO Director of Operations As the Club's Security and Safety Manager, you will be responsible for overseeing the security systems and protocols within the Club, including health and safety and fire safety compliance. You will monitor and respond to security and safety incidents, deliver training, and work proactively to identify and mitigate risks. Your role will involve ensuring adherence to the Club's policies and procedures in relation to security, fire safety, and health and safety legislation. This role is member facing, with a strong focus on having presence in the public areas of the Club, especially the lobby. Exceptionally high levels of service excellence are essential to success. DUTIES AND RESPONSIBILITIES MEMBER AND GUEST RELATIONS Meet and greet members, guests, and visitors with a friendly, professional, and welcoming attitude, ensuring a positive first impression at all times. Maintain a visible security presence in public areas to reassure members and guests and provide assistance as needed, fostering a sense of safety and comfort. Assist with luggage handling and provide general concierge support if required, ensuring that all member and guest needs are met with efficiency and care. Provide exceptional customer service, responding to member inquiries and addressing any concerns in a calm and helpful manner. Monitor and manage guest access to ensure proper registration for functions, events, and overnight stays. FIRE SAFETY Conduct annual Fire Risk Assessments and review emergency procedures to ensure compliance with fire safety regulations. Deliver a variety of fire safety training sessions as required, including: Introduction to the fire panel Fire Marshal and Fire Coordinator roles Coordinate fire drills and evacuation exercises, ensuring all staff and members are familiar with procedures. These drills should take place at regular intervals (every 3 months or more frequently, as required). Train contractors on fire safety protocols to ensure their adherence to Club standards. Conduct fire walk rounds with new starters to familiarise them with safety protocols. SECURITY MANAGEMENT Lead and manage a team of Security Officers, overseeing training, appraisals, scheduling, and other supervisory responsibilities. Ensure the Business Continuity Plan (BCP) is maintained and up to date at all times. Deliver comprehensive security training to all staff on emergency response protocols, security systems, and health and safety measures. Ensure the completion of regular patrols throughout the Club to monitor security and maintain a safe environment for members, guests, and staff. Monitor and control access in the Club's public areas, including checking membership cards when necessary and verifying guest check ins for functions and events. Assist with luggage handling for members and guests, ensuring a seamless and secure experience. Maintain records of security related incidents, submitting detailed reports to the Senior Security Officer for review. Monitor and respond to CCTV and alarm system alerts promptly, ensuring the protection of the premises at all times. Investigate and resolve security incidents, including theft or criminal damage, and follow up on allegations or concerns reported by members or staff. Oversee locker allocation and conduct locker checks, ensuring that all personal belongings are stored securely. Ensure ad hoc checks are carried out of employee bags, lockers, and personal property when departing the Club to prevent theft and ensure only personal items are taken. Monitor the activities of contractors and suppliers, ensuring that they follow appropriate security protocols when entering or exiting the premises. HEALTH AND SAFETY Lead Health and Safety meetings, providing guidance on key issues and ensuring compliance across departments. Review and update departmental health and safety records and risk assessments, maintaining a high standard of safety across all areas. Organise annual health and safety audits to ensure continuous compliance with UK legislation. Manage accident reporting (including RIDDOR reporting to Westminster) and ensure timely, accurate documentation. Ensure the accessibility of necessary safety equipment, such as providing accessible chair training to staff. Take immediate action on health and safety hazards, escalating issues to senior management where necessary to prevent injury or damage. Maintain up to date knowledge of health and safety legislation to ensure the Club's ongoing compliance. PERSON SPECIFICATION / KEY SKILLS A passion for hospitality, with exceptional guest relations skills. High standard of personal presentation. Proven experience as a Security expert, ideally in a private members' club, 5 star hotel, or similar prestigious environment. In depth knowledge of UK Health & Safety and Fire Safety legislation. Knowledge of security systems such as CCTV, access control, and alarm systems. A keen eye for detail with the ability to identify potential risks and hazards. Strong communication skills, both written and verbal, with the ability to report incidents clearly and professionally. Ability to manage emergency situations calmly and effectively. Ability to work collaboratively with others, assisting with training and ensuring a culture of safety and compliance. A strong commitment to maintaining confidentiality and discretion. A genuine concern for the well being and safety of others. Apply directly to Rachel Matthews, Director of People and Culture, with your CV and cover letter
LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
May 01, 2026
Full time
LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
May 01, 2026
Full time
LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
Apr 30, 2026
Full time
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms. Based in a local police control room you will work alongside call handlers, dispatchers, and officers to: assess risk and ensure no opportunities for safeguarding are missed quality assure police responses to domestic abuse calls review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage provide operational advice to officers deploying to incidents identify and facilitate referrals into specialist domestic abuse support services improve victim safety from the very first point of contact Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values. This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes. PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts. MAIN DUTIES Call Review and Quality Assurance Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators. Provide constructive, specialist feedback to call handlers to strengthen practice. Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed. Review body-worn video (BWV) footage as required. Risk Assessment and Escalation Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns. Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations. Identify risk patterns and ensure timely action to safeguard victims. Operational Advice for Officers and Control Room Staff Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as: Ø protective order status Ø history of prior callouts Ø known risk indicators Ø relevant vulnerabilities or perpetrator patterns Add safeguarding information to dispatch logs as appropriate. Multi Agency Work and Referrals Work closely with the local Victims First Hub, other specialist services and relevant By and For organisations to facilitate appropriate onward referrals. Provide guidance on appropriate pathways for victims based on risk, identity, and need. Support the development of posters, guidance, and resources for FCR staff relating to out of hours support. Learning, Development and Culture Change Support, inform, and where appropriate deliver training for call handlers and new recruits. Contribute to identifying themes, patterns, and learning for organisational improvement. Participate in review meetings with TVP, OPCC, and the Aurora Management Team. Independence, Governance and Data Maintain strict independence while collaborating constructively with police colleagues. Work within data protection legislation and information sharing policies, including in relation to police data. Maintain accurate, confidential case and activity records. Professional Responsibilities Maintain up to date specialist knowledge of domestic abuse practice. Participate in regular clinical supervision, case/workload reviews and line management supervision. Work flexibly to meet demand and support resilience across all FCR locations. Uphold Aurora New Dawn s values, ethos and confidentiality standards at all times Complete any other duties. appropriate to the role and level. Corporate Responsibilities The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others. Act in a way that supports and promotes Aurora New Dawn s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. IT Security All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal. PERSON SPECIFICATION This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment DOMESTIC ABUSE SPECIALIST Essential Skills, Knowledge & Experience Demonstrable, direct experience of supporting victims of domestic abuse. Strong understanding of: domestic abuse typologies risk assessment and safety planning dynamics of coercive control Understanding of trauma-informed practice principles, and their application to policing Ability to analyse risk quickly and accurately, including during crisis situations. Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling Knowledge of local specialist services, including By and For providers. Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports Ability to maintain professional boundaries and act with independence. Strong IT skills and ability to use case management or intelligence systems. Ability to remain calm and effective in a high pressure, fast moving environment. Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required. Commitment to feminist ethos, equality, and anti discriminatory practice. Ability to work flexible hours, including evenings and weekends. Desirable IDVA qualification via a recognised provider. Experience working with police or within a control room setting. Experience delivering training or workshops. Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems. Experience working in a crisis-response environment (e.g., helplines, emergency services). Personal Qualities Compassionate, empathetic, and victim/survivor centred. Non judgemental, empowering approach. Ability to challenge constructively and maintain independence. Adaptable, resilient, and able to manage competing demands. Reliable, professional, and trustworthy. Reflective, with commitment to continuous improvement. Other Requirements Enhanced DBS Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated. Ability to travel across Thames Valley locations. Access to a vehicle and valid UK driving This role is exempt from the Rehabilitation of Offenders Act 1974. We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.
Apr 30, 2026
Full time
As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms. Based in a local police control room you will work alongside call handlers, dispatchers, and officers to: assess risk and ensure no opportunities for safeguarding are missed quality assure police responses to domestic abuse calls review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage provide operational advice to officers deploying to incidents identify and facilitate referrals into specialist domestic abuse support services improve victim safety from the very first point of contact Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values. This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes. PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts. MAIN DUTIES Call Review and Quality Assurance Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators. Provide constructive, specialist feedback to call handlers to strengthen practice. Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed. Review body-worn video (BWV) footage as required. Risk Assessment and Escalation Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns. Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations. Identify risk patterns and ensure timely action to safeguard victims. Operational Advice for Officers and Control Room Staff Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as: Ø protective order status Ø history of prior callouts Ø known risk indicators Ø relevant vulnerabilities or perpetrator patterns Add safeguarding information to dispatch logs as appropriate. Multi Agency Work and Referrals Work closely with the local Victims First Hub, other specialist services and relevant By and For organisations to facilitate appropriate onward referrals. Provide guidance on appropriate pathways for victims based on risk, identity, and need. Support the development of posters, guidance, and resources for FCR staff relating to out of hours support. Learning, Development and Culture Change Support, inform, and where appropriate deliver training for call handlers and new recruits. Contribute to identifying themes, patterns, and learning for organisational improvement. Participate in review meetings with TVP, OPCC, and the Aurora Management Team. Independence, Governance and Data Maintain strict independence while collaborating constructively with police colleagues. Work within data protection legislation and information sharing policies, including in relation to police data. Maintain accurate, confidential case and activity records. Professional Responsibilities Maintain up to date specialist knowledge of domestic abuse practice. Participate in regular clinical supervision, case/workload reviews and line management supervision. Work flexibly to meet demand and support resilience across all FCR locations. Uphold Aurora New Dawn s values, ethos and confidentiality standards at all times Complete any other duties. appropriate to the role and level. Corporate Responsibilities The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others. Act in a way that supports and promotes Aurora New Dawn s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. IT Security All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal. PERSON SPECIFICATION This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment DOMESTIC ABUSE SPECIALIST Essential Skills, Knowledge & Experience Demonstrable, direct experience of supporting victims of domestic abuse. Strong understanding of: domestic abuse typologies risk assessment and safety planning dynamics of coercive control Understanding of trauma-informed practice principles, and their application to policing Ability to analyse risk quickly and accurately, including during crisis situations. Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling Knowledge of local specialist services, including By and For providers. Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports Ability to maintain professional boundaries and act with independence. Strong IT skills and ability to use case management or intelligence systems. Ability to remain calm and effective in a high pressure, fast moving environment. Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required. Commitment to feminist ethos, equality, and anti discriminatory practice. Ability to work flexible hours, including evenings and weekends. Desirable IDVA qualification via a recognised provider. Experience working with police or within a control room setting. Experience delivering training or workshops. Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems. Experience working in a crisis-response environment (e.g., helplines, emergency services). Personal Qualities Compassionate, empathetic, and victim/survivor centred. Non judgemental, empowering approach. Ability to challenge constructively and maintain independence. Adaptable, resilient, and able to manage competing demands. Reliable, professional, and trustworthy. Reflective, with commitment to continuous improvement. Other Requirements Enhanced DBS Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated. Ability to travel across Thames Valley locations. Access to a vehicle and valid UK driving This role is exempt from the Rehabilitation of Offenders Act 1974. We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.
SCP 22 £33,699 Hours Per Week: 36 hours Base Location: Guardsman Tony Downes House, Droylsden Assessment Date : W/C 25 th May 2026 About GMPF At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 180 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care. Opportunity We're looking for a dedicated and customer focused individual to join our Customer Services team as a Customer Services Senior Officer. In this vital front-line role, you'll be the first point of contact for our members, while supporting your colleagues and Team Manager by handling escalations, coordinating rotas, and contributing to team projects. You'll play a key senior role in ensuring our members feel supported and informed, helping us maintain the high standards of service that our members rely on every day. Key Responsibilities Collaborate effectively: Working closely with your Team Manager to allocate duties and check the quality of the work being completed on team. Respond to member enquiries: Providing accurate, timely, and empathetic support to members contacting GMPF's helpline via phone and email. You'll help them navigate pension-related queries with confidence and clarity. Offer in person support: Representing GMPF at member surgeries and roadshows, delivering face-to-face guidance with professionalism and empathy. Contribute as a team player: Be on hand to support your colleagues with difficult calls and queries, looking for solutions to more challenging situations. Champion service excellence: Taking pride in delivering a high standard of customer care, identifying opportunities and feeding back ways to improve processes and enhancing the member experience. Grow with us: Whether you're early in your career or bringing experience from another sector, you'll be supported to develop your skills and grow within a team that values reliability, respect, and continuous improvement. Why Join GMPF? At GMPF, we value our employees and are proud to offer flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency. Generous benefits package automatic enrolment into the Local Government Pension Scheme, offering comprehensive benefits and life cover. Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime). Training and career development access to ongoing learning and progression opportunities. Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers. This role is employed by Tameside Council. Additional Information This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Our rewards and benefits package can be viewed here. If you have the ambition, expertise, and drive to excel in this role, we'd love to hear from you. For an informal discussion about the role, please contact Mark Flannagan, Customer Services Section Manager, on . Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview. The application process will involve both an interview and a task. More details about this will be provided if your application is successful. Supporting Documents Customer services senior officer application notes Customer services senior officer job description and person specification Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 30, 2026
Full time
SCP 22 £33,699 Hours Per Week: 36 hours Base Location: Guardsman Tony Downes House, Droylsden Assessment Date : W/C 25 th May 2026 About GMPF At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 180 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care. Opportunity We're looking for a dedicated and customer focused individual to join our Customer Services team as a Customer Services Senior Officer. In this vital front-line role, you'll be the first point of contact for our members, while supporting your colleagues and Team Manager by handling escalations, coordinating rotas, and contributing to team projects. You'll play a key senior role in ensuring our members feel supported and informed, helping us maintain the high standards of service that our members rely on every day. Key Responsibilities Collaborate effectively: Working closely with your Team Manager to allocate duties and check the quality of the work being completed on team. Respond to member enquiries: Providing accurate, timely, and empathetic support to members contacting GMPF's helpline via phone and email. You'll help them navigate pension-related queries with confidence and clarity. Offer in person support: Representing GMPF at member surgeries and roadshows, delivering face-to-face guidance with professionalism and empathy. Contribute as a team player: Be on hand to support your colleagues with difficult calls and queries, looking for solutions to more challenging situations. Champion service excellence: Taking pride in delivering a high standard of customer care, identifying opportunities and feeding back ways to improve processes and enhancing the member experience. Grow with us: Whether you're early in your career or bringing experience from another sector, you'll be supported to develop your skills and grow within a team that values reliability, respect, and continuous improvement. Why Join GMPF? At GMPF, we value our employees and are proud to offer flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency. Generous benefits package automatic enrolment into the Local Government Pension Scheme, offering comprehensive benefits and life cover. Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime). Training and career development access to ongoing learning and progression opportunities. Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers. This role is employed by Tameside Council. Additional Information This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Our rewards and benefits package can be viewed here. If you have the ambition, expertise, and drive to excel in this role, we'd love to hear from you. For an informal discussion about the role, please contact Mark Flannagan, Customer Services Section Manager, on . Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview. The application process will involve both an interview and a task. More details about this will be provided if your application is successful. Supporting Documents Customer services senior officer application notes Customer services senior officer job description and person specification Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
The Post The Senior Sports Attendant will assist with the day-to-day building operations and staffing supervision of the sports facilities at University of Stirling. The role holder will ensure the delivery of the highest standard of customer care, sufficient staffing levels, health and safety and facility presentation. The post holder will co-ordinate, motivate and deploy staff to ensure tasks are performed to the highest level. The role holder will be expected to show excellence in customer care when dealing with all enquiries and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. Description of Duties Shift & Staff Supervision Coordinate the day-to-day operations of the shift, including acting as the key point of contact for facility operations, being the building key holder and ensuring the smooth running of all daily activities Ensure the shift is fully staffed at all times and arrange cover when required. I.e. sickness absence, allocation of staff breaks Regularly monitor and review the quality of work delivered by staff Assist with the induction, training and ongoing monitoring/supervision of operational staff Ensure cleaning, equipment and maintenance standards and tasks are completed to a high standard and monitor the compliance of all tasks Monitor and assist in pool plant room tasks such as pool test readings Work closely with the Duty Officers to report and resolved any issues and provide updates and key handover actions Maintenance, Health & Safety Ensure all maintenance faults, and damages are promptly reported and logged. In order for all repairs are carried out quickly and undertake periodic inventory and stock checks Responsible for ensuring the safe and effective use of centre equipment and cleaning materials, including setting up and dismantling equipment, operating swimming pool plant and equipment as and safe use of chemicals etc. Ensure indoor and outdoor facilities are well maintained, hygienic and tidy, including the use of specialised equipment Responsible for the secure opening and closing of the buildings and facilities and carrying out security duties to ensure physical security of the building, in liaison with security personnel Responsible for dealing with emergency situations when they arise, following University procedures Responsible for ensuring all incidents and accidents are recorded accurately & ensuring completion of all relevant paperwork Customer Care & Service Development Monitor daily bookings on the leisure management system for all facilities and ensure the staffing team prepare the facilities accurately and on time for the customers Serve as a point of contact for any customer enquiries and issues, on a daily basis, resolving or referring them as needed in a polite and constructive manner Monitor the safe use of the facilities ensuring access is limited to members and paying customers Assist with visits and tours of the facilities when required Work in accordance with service standards set by the University of Stirling Sport and contribute to the review and development of customer standards based on feedback Participate in continuous improvement processes and collaborate with team members to support overall service goals General Support Carry out all key tasks and duties as expected of a sport attendant, including but not limited to, safe supervision of the swimming pool, all equipment and facility set ups Monitor and supervise the safe use of all facilities, whilst ensuring all equipment and facilities are safe, clean and tidy Ensure training and understanding of the Normal Operating Procedures and Emergency Action Plan Attend and participate in regular staff training and development activities Contribute to the continuous development of the service
Apr 30, 2026
Full time
The Post The Senior Sports Attendant will assist with the day-to-day building operations and staffing supervision of the sports facilities at University of Stirling. The role holder will ensure the delivery of the highest standard of customer care, sufficient staffing levels, health and safety and facility presentation. The post holder will co-ordinate, motivate and deploy staff to ensure tasks are performed to the highest level. The role holder will be expected to show excellence in customer care when dealing with all enquiries and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. Description of Duties Shift & Staff Supervision Coordinate the day-to-day operations of the shift, including acting as the key point of contact for facility operations, being the building key holder and ensuring the smooth running of all daily activities Ensure the shift is fully staffed at all times and arrange cover when required. I.e. sickness absence, allocation of staff breaks Regularly monitor and review the quality of work delivered by staff Assist with the induction, training and ongoing monitoring/supervision of operational staff Ensure cleaning, equipment and maintenance standards and tasks are completed to a high standard and monitor the compliance of all tasks Monitor and assist in pool plant room tasks such as pool test readings Work closely with the Duty Officers to report and resolved any issues and provide updates and key handover actions Maintenance, Health & Safety Ensure all maintenance faults, and damages are promptly reported and logged. In order for all repairs are carried out quickly and undertake periodic inventory and stock checks Responsible for ensuring the safe and effective use of centre equipment and cleaning materials, including setting up and dismantling equipment, operating swimming pool plant and equipment as and safe use of chemicals etc. Ensure indoor and outdoor facilities are well maintained, hygienic and tidy, including the use of specialised equipment Responsible for the secure opening and closing of the buildings and facilities and carrying out security duties to ensure physical security of the building, in liaison with security personnel Responsible for dealing with emergency situations when they arise, following University procedures Responsible for ensuring all incidents and accidents are recorded accurately & ensuring completion of all relevant paperwork Customer Care & Service Development Monitor daily bookings on the leisure management system for all facilities and ensure the staffing team prepare the facilities accurately and on time for the customers Serve as a point of contact for any customer enquiries and issues, on a daily basis, resolving or referring them as needed in a polite and constructive manner Monitor the safe use of the facilities ensuring access is limited to members and paying customers Assist with visits and tours of the facilities when required Work in accordance with service standards set by the University of Stirling Sport and contribute to the review and development of customer standards based on feedback Participate in continuous improvement processes and collaborate with team members to support overall service goals General Support Carry out all key tasks and duties as expected of a sport attendant, including but not limited to, safe supervision of the swimming pool, all equipment and facility set ups Monitor and supervise the safe use of all facilities, whilst ensuring all equipment and facilities are safe, clean and tidy Ensure training and understanding of the Normal Operating Procedures and Emergency Action Plan Attend and participate in regular staff training and development activities Contribute to the continuous development of the service
About TUI Airline At TUI Airline, we know that flying to exciting holiday destinations is a key part of our customers' experience, and we're committed to making every journey truly remarkable. Our pilots play a vital role in delivering unforgettable flights, every single time. You'll work in a modern, innovative environment where safety is our top priority, and you'll be part of a supportive crew community that's there for you throughout your journey. Our offer Full time working in the summer and part time in the winter with a total of 13 weeks off across the period Ability to bid for some of the Winter time off Base confirmed at the point of offer Pension scheme with employer contributions of up to 10% Life assurance cover Loss of licence cover Private medical insurance Family Friendly Policies including an enhanced pay scheme for Maternity, Adoption and Partner Leave Holiday offers and rates on late notice flights, accommodation, and cruises About the job As a First Officer, you will have significant responsibilities and will receive active mentoring from experienced Captains to help you advance in your career. With the variety of roles we offer outside of flying, there are many opportunities to further define your career path within our company. Joining our motivated and dynamic pilot team, will allow you to create unforgettable travel experiences. Requirements Unrestricted and valid UK CAA issued CPL with ATPL theory credits Valid UK CAA Class 1 Medical Minimum ICAO English Language Proficiency Level 4 Have completed an MCC course (in accordance with FCL.735.A) Have completed Advanced UPRT training (in accordance with FCL.745.A) Eligible for Zero Flight Time Training (ZFTT) (in accordance with FCL.730.A) Have completed a minimum of 500 hours flight time or 100 route sectors on a multi-pilot turbo-jet aeroplane certificated to the standards of CS-25 or equivalent airworthiness code or on a multi-pilot turbo-prop aeroplane having a maximum certificated take-off mass of not less than 10 tonnes or a certificated passenger seating configuration of more than 19 passengers Valid passport permitting unrestricted worldwide travel Legal right to live and work in the United Kingdom without restrictions (visa sponsorship is not available) Ability to pass pre employment and airport security background checks required for the issuance of an airport ID Minimum height: 1.58m (5ft 2in) Able to swim at least 25m Able to report to home base within a maximum commuting time of 90 minutes when on standby duty Please be aware that your roster will vary significantly with no fixed pattern, and we do not offer commuting contracts Diversity and Inclusion Statement From a workplace to a place to belong. At TUI we embrace diversity, equality and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
Apr 30, 2026
Full time
About TUI Airline At TUI Airline, we know that flying to exciting holiday destinations is a key part of our customers' experience, and we're committed to making every journey truly remarkable. Our pilots play a vital role in delivering unforgettable flights, every single time. You'll work in a modern, innovative environment where safety is our top priority, and you'll be part of a supportive crew community that's there for you throughout your journey. Our offer Full time working in the summer and part time in the winter with a total of 13 weeks off across the period Ability to bid for some of the Winter time off Base confirmed at the point of offer Pension scheme with employer contributions of up to 10% Life assurance cover Loss of licence cover Private medical insurance Family Friendly Policies including an enhanced pay scheme for Maternity, Adoption and Partner Leave Holiday offers and rates on late notice flights, accommodation, and cruises About the job As a First Officer, you will have significant responsibilities and will receive active mentoring from experienced Captains to help you advance in your career. With the variety of roles we offer outside of flying, there are many opportunities to further define your career path within our company. Joining our motivated and dynamic pilot team, will allow you to create unforgettable travel experiences. Requirements Unrestricted and valid UK CAA issued CPL with ATPL theory credits Valid UK CAA Class 1 Medical Minimum ICAO English Language Proficiency Level 4 Have completed an MCC course (in accordance with FCL.735.A) Have completed Advanced UPRT training (in accordance with FCL.745.A) Eligible for Zero Flight Time Training (ZFTT) (in accordance with FCL.730.A) Have completed a minimum of 500 hours flight time or 100 route sectors on a multi-pilot turbo-jet aeroplane certificated to the standards of CS-25 or equivalent airworthiness code or on a multi-pilot turbo-prop aeroplane having a maximum certificated take-off mass of not less than 10 tonnes or a certificated passenger seating configuration of more than 19 passengers Valid passport permitting unrestricted worldwide travel Legal right to live and work in the United Kingdom without restrictions (visa sponsorship is not available) Ability to pass pre employment and airport security background checks required for the issuance of an airport ID Minimum height: 1.58m (5ft 2in) Able to swim at least 25m Able to report to home base within a maximum commuting time of 90 minutes when on standby duty Please be aware that your roster will vary significantly with no fixed pattern, and we do not offer commuting contracts Diversity and Inclusion Statement From a workplace to a place to belong. At TUI we embrace diversity, equality and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
Access Control Officers are key members of the Security Team and are tasked with enabling access for the workers employed across the SZC project by the control, issue and receipt of access control passes. Their primary tasks are to deliver front of house reception, administration and customer service duties to support the project and enable both site pass holders and visitors to gain access to the SZC sites and prevent unauthorised access where required This is primarily an administrative, customer facing, reception role with the operation of security and visitor management IT systems. By the nature of their activities, Access Control Officers will require an SIA licence in order to effectively deliver this function. The Access Control Officer is a duty role that is required to provide 24 hour Access Control coverage across the SZC project, therefore applicants must be prepared to work 12 hour shifts rotating through days and nights. Location Sizewell C Nuclear Development, SZC: North Car Park (SCR), Near Leiston, Suffolk, IP16 4UR Pay £17.28 per hour - Mon to Sun Weekly Hours 42 hours per week, 12 hour shifts with the shift rotation covering days and nights. The shift pattern will be further discussed r - Key enabler of access to the site and associated developments - Reception duties - Visitor Management - General office duties as required. - Assisting the Access Control Manager and Supervisors in tasks that may arise. - Monitor and deliver service level requirements as per KPI's - Support Site Induction Service - Follow project processes and working instructions Skills and Competencies - Strong Written and Verbal Communications - Attention to detail - Ability to manage workload, prioritise and manage time - Adaptable and Flexible - Customer Focused - Remain calm under pressure Profile Educational Requirements/Qualifications - A good standard of education in Maths, English and IT. Preferred Experience - Prior experience of working within a busy office environment and under pressure - Excellent IT skills with a working knowledge of all MS Office packages Personal Qualities - Highest levels of integrity, respectfulness and professionalism required at all times. - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests. - An engaging and proactive 'can do' attitude where successes and failures are shared. - Doing what we say we are going to do and only committing to what can be done. - Listen and communicate effectively. - Ability to plan ahead as far as possible and share intelligence to prevent surprises. Job Ref 1G4S ( G182) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Professional Qualifications/Memberships - None Specific occupational requirements - Ability to pass and hold National Security Vetting - SIA Licence Key Information and Benefits Permanent Contract 20 days leave per year, G4S National Pension Scheme, Health Saturday Fund (Health Cash Plan for you and your family), Perks at Work (National Discount Scheme), Aviva Car, Home and Travel Insurance Discount. About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 30, 2026
Full time
Access Control Officers are key members of the Security Team and are tasked with enabling access for the workers employed across the SZC project by the control, issue and receipt of access control passes. Their primary tasks are to deliver front of house reception, administration and customer service duties to support the project and enable both site pass holders and visitors to gain access to the SZC sites and prevent unauthorised access where required This is primarily an administrative, customer facing, reception role with the operation of security and visitor management IT systems. By the nature of their activities, Access Control Officers will require an SIA licence in order to effectively deliver this function. The Access Control Officer is a duty role that is required to provide 24 hour Access Control coverage across the SZC project, therefore applicants must be prepared to work 12 hour shifts rotating through days and nights. Location Sizewell C Nuclear Development, SZC: North Car Park (SCR), Near Leiston, Suffolk, IP16 4UR Pay £17.28 per hour - Mon to Sun Weekly Hours 42 hours per week, 12 hour shifts with the shift rotation covering days and nights. The shift pattern will be further discussed r - Key enabler of access to the site and associated developments - Reception duties - Visitor Management - General office duties as required. - Assisting the Access Control Manager and Supervisors in tasks that may arise. - Monitor and deliver service level requirements as per KPI's - Support Site Induction Service - Follow project processes and working instructions Skills and Competencies - Strong Written and Verbal Communications - Attention to detail - Ability to manage workload, prioritise and manage time - Adaptable and Flexible - Customer Focused - Remain calm under pressure Profile Educational Requirements/Qualifications - A good standard of education in Maths, English and IT. Preferred Experience - Prior experience of working within a busy office environment and under pressure - Excellent IT skills with a working knowledge of all MS Office packages Personal Qualities - Highest levels of integrity, respectfulness and professionalism required at all times. - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests. - An engaging and proactive 'can do' attitude where successes and failures are shared. - Doing what we say we are going to do and only committing to what can be done. - Listen and communicate effectively. - Ability to plan ahead as far as possible and share intelligence to prevent surprises. Job Ref 1G4S ( G182) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Professional Qualifications/Memberships - None Specific occupational requirements - Ability to pass and hold National Security Vetting - SIA Licence Key Information and Benefits Permanent Contract 20 days leave per year, G4S National Pension Scheme, Health Saturday Fund (Health Cash Plan for you and your family), Perks at Work (National Discount Scheme), Aviva Car, Home and Travel Insurance Discount. About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
At InterContinental London Park Lane, we are currently looking for a Security Officer to join the Security Team working a 4 on, 4 off shift pattern covering both days and nights. Welcome to InterContinental London Park Lane. Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award winning seasonal cuisine. Our Security Officers Experienced Hotel Security Officers who gained their experience in a property of a similar size, standard and complexity. Experienced with working in all aspects of Security, including CCTV, and Person/Building Protection. The holder of a valid SIA License. Passionate about delivering great service and have a great understanding of Health and Safety. Able to cover a wide range of day and night shifts, with a strong willingness to learn new skills and collaborate effectively as part of the broader hotel team. Benefits & Salary £17.08 per hour (£35,526.40 per annum) plus paid overtime and great IHG perks. 28 days holiday each year, including bank holidays, which increases up to a maximum of 33 days (pro rated). Working rota 4 days on, 4 days off, alternating between day and night shifts. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Free meals while on duty. Company sick pay and life insurance for every employee. Amazing discounts for our hotels and restaurants around the world. Discounts from over 15,000 stores - all the way from retail to cinema. Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme. Most importantly, we'll help you grow and develop you as an individual and inspire incredible. Our Culture The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what's possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Apr 29, 2026
Full time
At InterContinental London Park Lane, we are currently looking for a Security Officer to join the Security Team working a 4 on, 4 off shift pattern covering both days and nights. Welcome to InterContinental London Park Lane. Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award winning seasonal cuisine. Our Security Officers Experienced Hotel Security Officers who gained their experience in a property of a similar size, standard and complexity. Experienced with working in all aspects of Security, including CCTV, and Person/Building Protection. The holder of a valid SIA License. Passionate about delivering great service and have a great understanding of Health and Safety. Able to cover a wide range of day and night shifts, with a strong willingness to learn new skills and collaborate effectively as part of the broader hotel team. Benefits & Salary £17.08 per hour (£35,526.40 per annum) plus paid overtime and great IHG perks. 28 days holiday each year, including bank holidays, which increases up to a maximum of 33 days (pro rated). Working rota 4 days on, 4 days off, alternating between day and night shifts. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Free meals while on duty. Company sick pay and life insurance for every employee. Amazing discounts for our hotels and restaurants around the world. Discounts from over 15,000 stores - all the way from retail to cinema. Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme. Most importantly, we'll help you grow and develop you as an individual and inspire incredible. Our Culture The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what's possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Facilities Officer page is loaded Facilities Officerlocations: Nottinghamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (21 days left to apply)job requisition id: R6418 Here at UPP we currently have an opportunity for a Facilities Officer to join our team. This is a permanent position, working variable shift pattern 41 hours per week The shifts are Days, evening's and Night's on a 21 day rolling rota The salary is £29,593.00 per annum.The Mobile Facilities Officer will provide cover to multiple sites and report to the Supervisor daily for updates, They will offer a range of support to the residence's management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement. Role responsibilities include: Carry out regular patrols of the residence and grounds, reporting any security/safety issues Monitor and control health, safety and maintenance standards within residence and grounds Respond effectively to fire alarm activations and liaise with the emergency services Monitor the signing in and out of all guests, visitors and contractors Complete help desk forms for reactive maintenance and pass to the relevant persons Deal with queries and complaints in an efficient, professional and courteous manner Complete all necessary reports including incident reports, noise reports, accident reports and others as required Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesWe truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends. Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS. What we offer: In return, we are offeringa fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.We also give two paid volunteering days each year to support a charity of your choice. Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award. We are a team of people with energy, pace and passion; if that sounds like you, apply today. We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.However, we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.At UPP, we believe your career should be as rewarding as the impact you make. Here's what you can expect when you join us:To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our . Apply today and start your journey with UPP. Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth : Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits : Competitive package and range of benefits designed for you. Health and Wellbeing : From mental health resources to wellness programmes, and everyday support. Purpose & Impact : Every role shapes the student experience.
Apr 29, 2026
Full time
Facilities Officer page is loaded Facilities Officerlocations: Nottinghamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (21 days left to apply)job requisition id: R6418 Here at UPP we currently have an opportunity for a Facilities Officer to join our team. This is a permanent position, working variable shift pattern 41 hours per week The shifts are Days, evening's and Night's on a 21 day rolling rota The salary is £29,593.00 per annum.The Mobile Facilities Officer will provide cover to multiple sites and report to the Supervisor daily for updates, They will offer a range of support to the residence's management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement. Role responsibilities include: Carry out regular patrols of the residence and grounds, reporting any security/safety issues Monitor and control health, safety and maintenance standards within residence and grounds Respond effectively to fire alarm activations and liaise with the emergency services Monitor the signing in and out of all guests, visitors and contractors Complete help desk forms for reactive maintenance and pass to the relevant persons Deal with queries and complaints in an efficient, professional and courteous manner Complete all necessary reports including incident reports, noise reports, accident reports and others as required Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesWe truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends. Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS. What we offer: In return, we are offeringa fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.We also give two paid volunteering days each year to support a charity of your choice. Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award. We are a team of people with energy, pace and passion; if that sounds like you, apply today. We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.However, we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.At UPP, we believe your career should be as rewarding as the impact you make. Here's what you can expect when you join us:To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our . Apply today and start your journey with UPP. Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth : Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits : Competitive package and range of benefits designed for you. Health and Wellbeing : From mental health resources to wellness programmes, and everyday support. Purpose & Impact : Every role shapes the student experience.
We're now recruiting for a Security Officer to join us at our development, Royal Wharf! What you should know Royal Wharf is a large, modern development with 3,385 homes. It offers amenities such as a concierge service, gym/swimming pool, landscaped park and riverside walk. Important to note Hours: 7:00 - 19:00 / Days & 19:00 - 7:00 / Nights (you will be required to work both day & night shifts in this role) Shift Pattern: 4 on - 4 off Location: E16, Silvertown Salary per hour: £13.49 Contract: 42 hpw/permanent What you'll be doing Always maintain a safe environment for all people in the estate, including a constant Security presence. Ensure any unusual behaviour recorded is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up-to-date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. Monitor CCTV cameras pro-actively, to detect any security related incidents. Only permit authorised personnel into FCC/Control Room, using log in/out form. What you'll need to be successful SIA Licence. Previous experience in a similar Security position. Patience and the ability to remain clam in stressful situations. Thinking and reasoning skills for dealing with emergencies. Ability to work well with others. Equal Opportunities Statement Ballymore operate as an equal opportunities' employer.
Apr 29, 2026
Full time
We're now recruiting for a Security Officer to join us at our development, Royal Wharf! What you should know Royal Wharf is a large, modern development with 3,385 homes. It offers amenities such as a concierge service, gym/swimming pool, landscaped park and riverside walk. Important to note Hours: 7:00 - 19:00 / Days & 19:00 - 7:00 / Nights (you will be required to work both day & night shifts in this role) Shift Pattern: 4 on - 4 off Location: E16, Silvertown Salary per hour: £13.49 Contract: 42 hpw/permanent What you'll be doing Always maintain a safe environment for all people in the estate, including a constant Security presence. Ensure any unusual behaviour recorded is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up-to-date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. Monitor CCTV cameras pro-actively, to detect any security related incidents. Only permit authorised personnel into FCC/Control Room, using log in/out form. What you'll need to be successful SIA Licence. Previous experience in a similar Security position. Patience and the ability to remain clam in stressful situations. Thinking and reasoning skills for dealing with emergencies. Ability to work well with others. Equal Opportunities Statement Ballymore operate as an equal opportunities' employer.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Apr 29, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Apr 28, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
The Duty Security Manager (DSM) is required to command, coordinate and control day-to-day security operations at Sizewell C and Off Site Infrastructure (OSI), enabling the maintenance of situational awareness and deployment of appropriate resources to fulfil security tasks as required, ensuring compliance with our Nuclear and Security Industry regulated standards. This is a duty role, 24 hours a day, 365 days a year. Role holders will complete 12-hour shifts, on a rotation of 4-on-4-off, including days, nights, weekends and bank holidays. Your Time at Work £22.14 per hour Weekly Hours Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends Our Perfect Worker Key Responsibilities Be the G4S 'on duty' Security Operations Manager responsible for the following: - On behalf of the Main Development Site (MDS) and OSI Security Operations Managers, command, coordinate and control all day to day security operations at Sizewell C and associated sites, ensuring compliance with the Construction Site Security Plan (NSSP) and BS7499 standards - Ensure suitable security resources or assets are deployed in support of the SZC site emergency scheme and maintain an open, honest and trusting relationship with other site emergency scheme stakeholders - Lead the security team during silent hours, conduct notifications as required and when required lead site emergency arrangements as the Security Team Leader until relieved - Operationally lead, mentor and coach a team of on-duty security managers across the SZC estate - Maintain Data Protection - Liaise with, take guidance from and support the Security - Response Lead to ensure that the SZC SCR maintains constant situational awareness across the project security operation and when appropriate locates, gathers and records evidence as required in accordance with GDPR, ICO and G4S/SZC company policies and procedures - Liaise with the Community Safety Officer and ensure suitable security resources are deployed in response to security incidents to conduct post-incident enquiries to establish facts - Conduct shift briefings as advised - Understand, monitor and deliver service level requirements as per KPI's - Provide detailed reports as required - Assist reviewing Site Security Instructions as required - Assist in planning security operations and deliver the control function in execution. - Other tasks as allocated by Senior Management Skills and Competencies - Knowledge of Health & Safety procedures, policies and best working practices - Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills - Sound judgement and decision making, with a 'hands on', problem-solving approach, able to remain calm under pressure and take control of incidents - Innovative in approach, supportive and adaptable to change. Profile Educational Requirements/Qualifications - Formal Security qualification preferred but not essential - Minimum Level 3 educational qualification in Leadership & Management or equivalent Preferred Experience - A security professional with prior experience gained in a corporate, Critical National - Infrastructure, Police or Military environment - Experience of leading and supervising teams in a demanding environment - Enthusiastic and committed approach with a track record of building strong, trust-based relationships with colleagues and stakeholders at all levels - Experience of training and mentoring - Proven experience in a high tempo, operational theatre in a pressurised role Personal Qualities - Highest levels of integrity, respectfulness and professionalism - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Ability to plan ahead and share intelligence to prevent surprises Specific occupational requirements - Security Industry Authority (SIA) Licence (SG/DS/CP) - Ability to pass and hold National Security Clearance Vetting (NSV SC) - Driving Licence G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Key Information and Benefits - Permanent Contract - 20 days leave per year. - G4S National Pension Scheme, - Dell, Vodafone and O2 discounts, - Perks at Work (national reward and discount scheme), - Aviva car, home and travel insurance discount, - Health Saturday Fund (health cash plan for you and your family) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Oct 08, 2025
Full time
The Duty Security Manager (DSM) is required to command, coordinate and control day-to-day security operations at Sizewell C and Off Site Infrastructure (OSI), enabling the maintenance of situational awareness and deployment of appropriate resources to fulfil security tasks as required, ensuring compliance with our Nuclear and Security Industry regulated standards. This is a duty role, 24 hours a day, 365 days a year. Role holders will complete 12-hour shifts, on a rotation of 4-on-4-off, including days, nights, weekends and bank holidays. Your Time at Work £22.14 per hour Weekly Hours Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends Our Perfect Worker Key Responsibilities Be the G4S 'on duty' Security Operations Manager responsible for the following: - On behalf of the Main Development Site (MDS) and OSI Security Operations Managers, command, coordinate and control all day to day security operations at Sizewell C and associated sites, ensuring compliance with the Construction Site Security Plan (NSSP) and BS7499 standards - Ensure suitable security resources or assets are deployed in support of the SZC site emergency scheme and maintain an open, honest and trusting relationship with other site emergency scheme stakeholders - Lead the security team during silent hours, conduct notifications as required and when required lead site emergency arrangements as the Security Team Leader until relieved - Operationally lead, mentor and coach a team of on-duty security managers across the SZC estate - Maintain Data Protection - Liaise with, take guidance from and support the Security - Response Lead to ensure that the SZC SCR maintains constant situational awareness across the project security operation and when appropriate locates, gathers and records evidence as required in accordance with GDPR, ICO and G4S/SZC company policies and procedures - Liaise with the Community Safety Officer and ensure suitable security resources are deployed in response to security incidents to conduct post-incident enquiries to establish facts - Conduct shift briefings as advised - Understand, monitor and deliver service level requirements as per KPI's - Provide detailed reports as required - Assist reviewing Site Security Instructions as required - Assist in planning security operations and deliver the control function in execution. - Other tasks as allocated by Senior Management Skills and Competencies - Knowledge of Health & Safety procedures, policies and best working practices - Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills - Sound judgement and decision making, with a 'hands on', problem-solving approach, able to remain calm under pressure and take control of incidents - Innovative in approach, supportive and adaptable to change. Profile Educational Requirements/Qualifications - Formal Security qualification preferred but not essential - Minimum Level 3 educational qualification in Leadership & Management or equivalent Preferred Experience - A security professional with prior experience gained in a corporate, Critical National - Infrastructure, Police or Military environment - Experience of leading and supervising teams in a demanding environment - Enthusiastic and committed approach with a track record of building strong, trust-based relationships with colleagues and stakeholders at all levels - Experience of training and mentoring - Proven experience in a high tempo, operational theatre in a pressurised role Personal Qualities - Highest levels of integrity, respectfulness and professionalism - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Ability to plan ahead and share intelligence to prevent surprises Specific occupational requirements - Security Industry Authority (SIA) Licence (SG/DS/CP) - Ability to pass and hold National Security Clearance Vetting (NSV SC) - Driving Licence G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Key Information and Benefits - Permanent Contract - 20 days leave per year. - G4S National Pension Scheme, - Dell, Vodafone and O2 discounts, - Perks at Work (national reward and discount scheme), - Aviva car, home and travel insurance discount, - Health Saturday Fund (health cash plan for you and your family) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Main purpose of the role: Undertake and assist in investigations taking on key roles within each investigation such as: researching; gathering and obtaining evidence; gathering and recording intelligence; liaising with Children Social Care; undertaking joint investigative actions with statutory partners; and attending child protection case conferences by a variety of means. The ISO will conducting a range of investigative and safeguarding duties, in order to secure best evidence and increase the efficiency and effectiveness of investigations undertaken by the Department. Main responsibilities: Interview witnesses and victims of crime, assisting in regard to suspect interviews, taking high quality, accurate statements for inclusion into case files and undertaking assessment of the veracity of statements and the potential reliability of witnesses in Court in order to ensure evidence is correctly captured and recorded to support investigations. Coordinate and manage the seizure and viewing of CCTV, viewing material, analysing information, and recording elements in comprehensive reports of evidential and intelligence value; coordinate house to house enquiries in order to support investigations and provide evidence in person at court as required. Undertake a range of investigative research through relevant systems and procedures, maintaining accurate records, analysing information, and producing a range of reports, in order to support the investigation of offences by the department. Where necessary, support and liaise with victims and witnesses of crime, providing information and updates in relation to case progress and signposting them to the appropriate person, in order to ensure that they receive appropriate support and also to assist in progressing investigations. Assist in searches, and act as exhibits officer when appointed, ensuring the integrity of evidence retrieved, recording receipt of exhibits, organising the storage and appropriate security of exhibits, including the handling of hazardous materials and returning items when authorised to do so, in order to ensure the continuity of evidence and the correct recording of physical evidence and property. Submit complete and correct paperwork observing the highest professional standards, within set time limits and ensure evidential integrity through the collection of all relevant documentation, information or data that will be required by the officers to form an overall picture of the circumstances of the case. Maintain an up-to-date knowledge of relevant legislation and force policy, for example criminal law, PACE, CPIA and RIPA, in order to ensure investigations and documentation is of the highest standard and complies with such legislation and policy. Ensure good communication and sharing of information with children's social care, to ensure that child protection case conferences are attended, joint investigative and safeguarding actions are completed, and 3rd party material is obtained and viewed. Conduct safeguarding actions as required, as part of the investigative process to ensure risks presented to victims, witnesses and suspects are mitigated. Necessary experience: The post holder will be required to travel as part of their duty and therefore a full clean UK driving licence is essential. The post holder is required to be ABE (Achieving Best Evidence) trained. It is desirable that the post holder will have PIP2 and SOTO (Sexual Offence Trained Officer) qualifications. It is desirable that the post holder will have recent experience of safeguarding vulnerable persons, in order to undertake such actions during the investigative process. It is desirable that the post holder will have recent experience of criminal investigations, conducting interviews and taking statements in investigative process, with both adults and children. The post holder must have a high degree of flexibility to accommodate operational needs, be highly motivated, pro-active and possess excellent communication skills in order to deal with a wide range of situations and people throughout the spectrum of society, involving officers, members of the public and other organisations. The post holder must also have the ability to build and maintain positive working relationships with colleagues and statutory partners. The post holder must be able to effectively prioritise their workload and able to work without close supervision, have the ability to work under pressure, meet deadlines, manages multiple customer requirements and cases simultaneously. Therefore proficient organisational skills are essential. The post holder must have good working knowledge of IT applications and systems with the ability to use Microsoft Office products. Ideally the post holder will have a good working knowledge of specific force intelligence systems such as Athena and PNC, although training can be provided. Investigation Support Officer Investigation Support Officer Investigation Support Officer Investigation Support Officer
Oct 05, 2025
Contractor
Main purpose of the role: Undertake and assist in investigations taking on key roles within each investigation such as: researching; gathering and obtaining evidence; gathering and recording intelligence; liaising with Children Social Care; undertaking joint investigative actions with statutory partners; and attending child protection case conferences by a variety of means. The ISO will conducting a range of investigative and safeguarding duties, in order to secure best evidence and increase the efficiency and effectiveness of investigations undertaken by the Department. Main responsibilities: Interview witnesses and victims of crime, assisting in regard to suspect interviews, taking high quality, accurate statements for inclusion into case files and undertaking assessment of the veracity of statements and the potential reliability of witnesses in Court in order to ensure evidence is correctly captured and recorded to support investigations. Coordinate and manage the seizure and viewing of CCTV, viewing material, analysing information, and recording elements in comprehensive reports of evidential and intelligence value; coordinate house to house enquiries in order to support investigations and provide evidence in person at court as required. Undertake a range of investigative research through relevant systems and procedures, maintaining accurate records, analysing information, and producing a range of reports, in order to support the investigation of offences by the department. Where necessary, support and liaise with victims and witnesses of crime, providing information and updates in relation to case progress and signposting them to the appropriate person, in order to ensure that they receive appropriate support and also to assist in progressing investigations. Assist in searches, and act as exhibits officer when appointed, ensuring the integrity of evidence retrieved, recording receipt of exhibits, organising the storage and appropriate security of exhibits, including the handling of hazardous materials and returning items when authorised to do so, in order to ensure the continuity of evidence and the correct recording of physical evidence and property. Submit complete and correct paperwork observing the highest professional standards, within set time limits and ensure evidential integrity through the collection of all relevant documentation, information or data that will be required by the officers to form an overall picture of the circumstances of the case. Maintain an up-to-date knowledge of relevant legislation and force policy, for example criminal law, PACE, CPIA and RIPA, in order to ensure investigations and documentation is of the highest standard and complies with such legislation and policy. Ensure good communication and sharing of information with children's social care, to ensure that child protection case conferences are attended, joint investigative and safeguarding actions are completed, and 3rd party material is obtained and viewed. Conduct safeguarding actions as required, as part of the investigative process to ensure risks presented to victims, witnesses and suspects are mitigated. Necessary experience: The post holder will be required to travel as part of their duty and therefore a full clean UK driving licence is essential. The post holder is required to be ABE (Achieving Best Evidence) trained. It is desirable that the post holder will have PIP2 and SOTO (Sexual Offence Trained Officer) qualifications. It is desirable that the post holder will have recent experience of safeguarding vulnerable persons, in order to undertake such actions during the investigative process. It is desirable that the post holder will have recent experience of criminal investigations, conducting interviews and taking statements in investigative process, with both adults and children. The post holder must have a high degree of flexibility to accommodate operational needs, be highly motivated, pro-active and possess excellent communication skills in order to deal with a wide range of situations and people throughout the spectrum of society, involving officers, members of the public and other organisations. The post holder must also have the ability to build and maintain positive working relationships with colleagues and statutory partners. The post holder must be able to effectively prioritise their workload and able to work without close supervision, have the ability to work under pressure, meet deadlines, manages multiple customer requirements and cases simultaneously. Therefore proficient organisational skills are essential. The post holder must have good working knowledge of IT applications and systems with the ability to use Microsoft Office products. Ideally the post holder will have a good working knowledge of specific force intelligence systems such as Athena and PNC, although training can be provided. Investigation Support Officer Investigation Support Officer Investigation Support Officer Investigation Support Officer
