A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
May 07, 2026
Full time
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Are you an experienced legal industry professional passionate about AI adoption and legal transformation? Do you have the credentials to gain immediate respect as a strategic advisor within the Magic Circle or top-tier law firms, beyond that of a vendor? If so, this role could be a significant next step in your career. Our client is a fast-growing, global legal technology business at the forefront of legal AI and digital transformation in the legal sector. Their platform is trusted by some of the world s most prestigious law firms and corporate legal departments, and they are now building a specialist team of legal innovation professionals to drive deep, lasting AI adoption and customer success across their most strategic accounts. This is a rare opportunity to be in at the ground level of something genuinely new. You won t be managing a 50-account portfolio or chasing renewal metrics. You ll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm for a business where your insights will directly shape the product roadmap. Location: UK Fully Remote, but will need to get into London easily. Travel to client sites and global company events required Salary: Up to £157,000 base + bonus + equity AS DIRECTOR, LEGAL INNOVATION & AI ADOPTION, YOUR RESPONSIBILITIES WILL INCLUDE: Own a portfolio of strategic law firm and legal department accounts, acting as the primary point of relationship for their legal transformation journey and overall adoption of new AI technology, ensuring customer success and confidence. Develop and execute tailored AI adoption roadmaps for each client working with firm leadership, innovation counsel, legal operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management approaches that move clients from initial implementation to broad, daily AI usage across the organisation. Focus on customer success and product adoption protecting net revenue retention and identifying meaningful upsell and cross-sell opportunities aligned to client needs. Proactively identify at-risk accounts and partner with Sales and Forward Deployed Engineering teams to develop remediation plans. Channel client feedback directly into the product roadmap by collaborating with Product and Engineering teams Represent the business at legal technology conferences, client advisory boards, and industry events contributing to thought leadership in legal AI, legal operations, and digital transformation. THE IDEAL DIRECTOR, LEGAL INNOVATION & AI ADOPTION WILL HAVE: 15+ years of senior professional experience within the legal sector, legal technology, legal operations, legal innovation, or management consulting focused on law firms Strong law firm fluency a genuine understanding of how firms are structured, how decisions are made, how technology is evaluated, and what drives attorney behaviour Prior practice as a lawyer (associate or counsel level) is a significant advantage though outstanding candidates from legal technology, legal solutions, or consulting backgrounds with deep relationships at law firms will also be considered. Demonstrable experience in change management, knowledge management, and practice innovation with a track record of implementing disruptive technology within a law firm or legal department environment A proven track record of building trusted advisory relationships with senior law firm stakeholders partners, COOs, CIOs, innovation counsel, and practice group leaders Familiarity with AI applications in legal practice and the broader LegalTech ecosystem; you don t need to be an engineer, but you need to be able to make lawyers unafraid of AI and confident in how to use it. Outstanding communication and presentation skills you can design and deliver compelling ROI narratives for senior audiences. Comfortable travelling up to 25% of the time to client sites and company events (including some US travel for annual conferences and kick-offs) WHY JOIN THIS BUSINESS AS THEIR DIRECTOR, LEGAL INNOVATION & AI ADOPTION? This is a pioneer role in legal innovation the first of its kind in the UK for this business. You will define what the legal innovation function looks like, build the playbook, and directly influence how the team grows. There is no ceiling here. You will have genuine access to the product roadmap. The team reports to the Chief Product Officer, meaning your client insight directly shapes where the platform goes. This level of influence is rare at a business of this scale. A handful of accounts, not fifty. This role is about depth, not volume. You will build real, trusted relationships with some of the most sophisticated legal organisations in the world not manage a revolving door of renewals. The culture is genuinely different. This is a business that values humility, collaboration, and doing the right thing for clients. Everyone who makes it here has that in common. If you ve come from the grind of Big Four or large law, you ll feel the difference immediately. Strong EMEA culture and support. You ll join a well-regarded international team with local UK peers, an engaged VP of International, and a manager based on the East Coast US making time zones manageable. The growth trajectory is open. Whether that means leading the legal innovation function, owning practice innovation and knowledge management strategy, shaping product market fit in legal AI and digital transformation, or developing into a broader leadership role as the team scales this is a business where you can build something. Armstrong Lloyd is a B2B Commercial Team recruitment services provider. We specialise in the B2B SaaS and legal technology space and have a variety of similar roles available. We offer a personal service that will give you the best possible outcome in the recruitment process.
May 07, 2026
Full time
Are you an experienced legal industry professional passionate about AI adoption and legal transformation? Do you have the credentials to gain immediate respect as a strategic advisor within the Magic Circle or top-tier law firms, beyond that of a vendor? If so, this role could be a significant next step in your career. Our client is a fast-growing, global legal technology business at the forefront of legal AI and digital transformation in the legal sector. Their platform is trusted by some of the world s most prestigious law firms and corporate legal departments, and they are now building a specialist team of legal innovation professionals to drive deep, lasting AI adoption and customer success across their most strategic accounts. This is a rare opportunity to be in at the ground level of something genuinely new. You won t be managing a 50-account portfolio or chasing renewal metrics. You ll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm for a business where your insights will directly shape the product roadmap. Location: UK Fully Remote, but will need to get into London easily. Travel to client sites and global company events required Salary: Up to £157,000 base + bonus + equity AS DIRECTOR, LEGAL INNOVATION & AI ADOPTION, YOUR RESPONSIBILITIES WILL INCLUDE: Own a portfolio of strategic law firm and legal department accounts, acting as the primary point of relationship for their legal transformation journey and overall adoption of new AI technology, ensuring customer success and confidence. Develop and execute tailored AI adoption roadmaps for each client working with firm leadership, innovation counsel, legal operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management approaches that move clients from initial implementation to broad, daily AI usage across the organisation. Focus on customer success and product adoption protecting net revenue retention and identifying meaningful upsell and cross-sell opportunities aligned to client needs. Proactively identify at-risk accounts and partner with Sales and Forward Deployed Engineering teams to develop remediation plans. Channel client feedback directly into the product roadmap by collaborating with Product and Engineering teams Represent the business at legal technology conferences, client advisory boards, and industry events contributing to thought leadership in legal AI, legal operations, and digital transformation. THE IDEAL DIRECTOR, LEGAL INNOVATION & AI ADOPTION WILL HAVE: 15+ years of senior professional experience within the legal sector, legal technology, legal operations, legal innovation, or management consulting focused on law firms Strong law firm fluency a genuine understanding of how firms are structured, how decisions are made, how technology is evaluated, and what drives attorney behaviour Prior practice as a lawyer (associate or counsel level) is a significant advantage though outstanding candidates from legal technology, legal solutions, or consulting backgrounds with deep relationships at law firms will also be considered. Demonstrable experience in change management, knowledge management, and practice innovation with a track record of implementing disruptive technology within a law firm or legal department environment A proven track record of building trusted advisory relationships with senior law firm stakeholders partners, COOs, CIOs, innovation counsel, and practice group leaders Familiarity with AI applications in legal practice and the broader LegalTech ecosystem; you don t need to be an engineer, but you need to be able to make lawyers unafraid of AI and confident in how to use it. Outstanding communication and presentation skills you can design and deliver compelling ROI narratives for senior audiences. Comfortable travelling up to 25% of the time to client sites and company events (including some US travel for annual conferences and kick-offs) WHY JOIN THIS BUSINESS AS THEIR DIRECTOR, LEGAL INNOVATION & AI ADOPTION? This is a pioneer role in legal innovation the first of its kind in the UK for this business. You will define what the legal innovation function looks like, build the playbook, and directly influence how the team grows. There is no ceiling here. You will have genuine access to the product roadmap. The team reports to the Chief Product Officer, meaning your client insight directly shapes where the platform goes. This level of influence is rare at a business of this scale. A handful of accounts, not fifty. This role is about depth, not volume. You will build real, trusted relationships with some of the most sophisticated legal organisations in the world not manage a revolving door of renewals. The culture is genuinely different. This is a business that values humility, collaboration, and doing the right thing for clients. Everyone who makes it here has that in common. If you ve come from the grind of Big Four or large law, you ll feel the difference immediately. Strong EMEA culture and support. You ll join a well-regarded international team with local UK peers, an engaged VP of International, and a manager based on the East Coast US making time zones manageable. The growth trajectory is open. Whether that means leading the legal innovation function, owning practice innovation and knowledge management strategy, shaping product market fit in legal AI and digital transformation, or developing into a broader leadership role as the team scales this is a business where you can build something. Armstrong Lloyd is a B2B Commercial Team recruitment services provider. We specialise in the B2B SaaS and legal technology space and have a variety of similar roles available. We offer a personal service that will give you the best possible outcome in the recruitment process.
Job Title: Principal Development Management Officer Job Title:Salary: 58,000 - 65,000 per annum Hours: 35 hours per week Location: Barking, London Penguin Recruitment is delighted to be supporting a leading organisation in the appointment of an experienced Principal Development Management Officer to join a high-performing and fast-paced Development Management Team in one of London's most significant growth areas. This is an excellent opportunity for a motivated and commercially aware planning professional to contribute to a forward-thinking service recognised for delivering best-in-class performance. The successful candidate will demonstrate strong technical expertise, exceptional organisational skills, and a proactive, solutions-led approach, alongside a clear commitment to high-quality customer service. The Role Working within the Development Management function, you will play a key leadership role in delivering complex and high-profile planning projects. You will collaborate closely with senior colleagues across planning, transport, infrastructure, and design functions, as well as elected members and key stakeholders. Key Responsibilities Lead on a wide range of Development Management and Spatial Planning projects, including pre-application advice, planning applications, and appeals Manage complex major and strategic applications of regional and national significance Represent the organisation at hearings, public inquiries, and examinations Prepare and present high-quality reports and briefings to committees, elected members, and senior stakeholders Undertake robust planning assessments in line with the Local Plan, regional strategies, and national policy frameworks Manage a complex personal caseload while supporting workload distribution across the team Supervise and mentor junior staff, contributing to team development and performance Engage with developers, stakeholders, and the wider community to support high-quality development outcomes Provide expert advice on conservation, listed buildings, ecology, and tree preservation matters Deliver professional guidance to the public and stakeholders, including in challenging or sensitive situations About the Team The Planning function has undergone significant transformation, with a focus on delivering a commercially aware, efficient, and customer-focused service. The team operates in a dynamic environment, supporting ambitious regeneration and growth objectives. Candidate Requirements Essential Experience & Knowledge Degree in Town Planning (or related discipline) with eligibility for professional membership (e.g. RTPI), or working towards accreditation Strong working knowledge of planning legislation, policy, and practice Proven experience handling complex planning applications and major developments Experience mentoring or supporting junior staff Demonstrable ability to innovate and improve service delivery Understanding of how legislative and policy changes impact planning services Experience working in a high-pressure environment with competing priorities Strong IT skills, including use of standard office and planning systems Additional Information Competitive salary and benefits package, including 30 days annual leave and pension Hybrid working arrangements, with a minimum of two office days per week Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
May 07, 2026
Full time
Job Title: Principal Development Management Officer Job Title:Salary: 58,000 - 65,000 per annum Hours: 35 hours per week Location: Barking, London Penguin Recruitment is delighted to be supporting a leading organisation in the appointment of an experienced Principal Development Management Officer to join a high-performing and fast-paced Development Management Team in one of London's most significant growth areas. This is an excellent opportunity for a motivated and commercially aware planning professional to contribute to a forward-thinking service recognised for delivering best-in-class performance. The successful candidate will demonstrate strong technical expertise, exceptional organisational skills, and a proactive, solutions-led approach, alongside a clear commitment to high-quality customer service. The Role Working within the Development Management function, you will play a key leadership role in delivering complex and high-profile planning projects. You will collaborate closely with senior colleagues across planning, transport, infrastructure, and design functions, as well as elected members and key stakeholders. Key Responsibilities Lead on a wide range of Development Management and Spatial Planning projects, including pre-application advice, planning applications, and appeals Manage complex major and strategic applications of regional and national significance Represent the organisation at hearings, public inquiries, and examinations Prepare and present high-quality reports and briefings to committees, elected members, and senior stakeholders Undertake robust planning assessments in line with the Local Plan, regional strategies, and national policy frameworks Manage a complex personal caseload while supporting workload distribution across the team Supervise and mentor junior staff, contributing to team development and performance Engage with developers, stakeholders, and the wider community to support high-quality development outcomes Provide expert advice on conservation, listed buildings, ecology, and tree preservation matters Deliver professional guidance to the public and stakeholders, including in challenging or sensitive situations About the Team The Planning function has undergone significant transformation, with a focus on delivering a commercially aware, efficient, and customer-focused service. The team operates in a dynamic environment, supporting ambitious regeneration and growth objectives. Candidate Requirements Essential Experience & Knowledge Degree in Town Planning (or related discipline) with eligibility for professional membership (e.g. RTPI), or working towards accreditation Strong working knowledge of planning legislation, policy, and practice Proven experience handling complex planning applications and major developments Experience mentoring or supporting junior staff Demonstrable ability to innovate and improve service delivery Understanding of how legislative and policy changes impact planning services Experience working in a high-pressure environment with competing priorities Strong IT skills, including use of standard office and planning systems Additional Information Competitive salary and benefits package, including 30 days annual leave and pension Hybrid working arrangements, with a minimum of two office days per week Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Senior Vice President of Software Engineering page is loaded Senior Vice President of Software Engineeringremote type: Hybridlocations: UK-London-Chiswick Bldg 5 Floor 4time type: Full timeposted on: Posted 4 Days Agojob requisition id: R321290 iGaming: If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit Light & Wonder's iGaming division operates the industry's largest digital gaming aggregation network, delivering 3,500+ games to operators across 100+ jurisdictions worldwide. Following record Q3 2025 performance with 16% revenue growth and expanding market share, we're accelerating our technology transformation.As Senior Vice President of Software Engineering , reporting to the Chief Technology Officer, you'll lead the engineering vision powering our Infinity platform. You'll build and inspire a 200+ person engineering organization globally, establishing technical strategy, architecture standards, and the innovation roadmap that enables platform scale, regulatory expansion, and the player experiences millions love.The iGaming industry demands rapid technological evolution within stringent regulatory oversight-requiring a leader who combines strategic vision with operational excellence, deep technical expertise with business acumen, and bold innovation with proven execution. Candidate Profile The Senior Vice President of Software Engineering should be a visionary technology leader who inspires talented teams while delivering operational excellence in a highly regulated, 24/7 global environment. This leader will bring strategic thinking and P&L discipline, partnering with the CTO and business leaders to drive innovation and execution. They must be an exceptional people leader with proven experience in platform modernization and championing AI adoption across products and engineering operations. Setting Strategy Defines 3-year roadmap aligned with business objectives. Articulates clear vision for platform evolution, AI integration, and architectural modernization. Champions embedding AI/ML into platform capabilities-personalization, fraud detection, responsible gaming monitoring, and predictive analytics. Transforms engineering operations through AI-assisted development, intelligent testing, automated code review, and productivity tools. Establishes engineering standards, technology choices, and architectural principles enabling scale, reliability, security, and velocity. Ensures architectures enable compliance across 100+ jurisdictions with flexible systems adapting to evolving regulations. Executing for Results Translates strategy into execution through clear goals, metrics, and accountability. Manages organization through 6-10 senior leaders ensuring predictable delivery. Owns 24/7 operations for high-scale, low-latency systems serving millions of users globally. Implements SRE practices and incident management. Drives adoption of AI tools that amplify engineering productivity and platform capabilities. Establishes engineering metrics across delivery velocity, system performance, technical debt, team health, and business impact. Engages directly with customers and operators on technical sales support, platform integrations, and critical issue resolution. Collaborates with Product, Legal, Compliance, Finance, Marketing, and Sales to enable business success. Leading Teams, Building Relationships and Using Influence Builds, inspires, and develops diverse teams that attract top talent and achieve exceptional results. Creates inclusive culture where engineers thrive. Establishes compelling vision attracting senior leaders, domain experts, and exceptional contributors. Proven track record hiring and curating talent at scale. Coaches senior leaders, creating succession depth and career pathways. Invests in continuous learning and skill development. Embodies Light & Wonder's "Creators" culture and "never settle" mindset. Fosters ownership, accountability, and excellence. Qualifications Knowledge and Experience 15+ years software engineering experience with 10+ years leading teams of 100+ engineers. VP/SVP-level track record scaling organizations and delivering business impact through technology. Deep expertise building high-scale distributed systems, SaaS platforms, or aggregation platforms serving millions of users with mission-critical uptime requirements. Expert in cloud-native architecture, microservices, and real-time systems. Experience in highly regulated environments-gaming, fintech, or similar industries requiring multi-jurisdictional compliance and regulatory certification is preferred. Experience managing distributed teams across geographies and time zones, building hybrid/remote cultures, and maintaining 24/7 operational excellence. Strong P&L understanding with ability to optimize technology spend, demonstrate ROI, and communicate strategy to board-level audiences. Characteristics Experience working at highest organizational levels. Translates complex technology into compelling business narratives. Envisions where technology and iGaming are headed. Makes decisive calls with incomplete information. Possesses courage to challenge constructively. Operates with transparency and accountability. Builds trust through consistent ethical behavior in regulated gaming environment. Thrives in fast-paced, high-pressure environments. Maintains composure during incidents, learning and adapting quickly. Additional Information Competitive benefits, an open and supportive environment as well as a modern and exciting workplace. The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow. Exciting projects with opportunities for creating positive change to our game engineering ecosystem.And if that is not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career .
May 07, 2026
Full time
Senior Vice President of Software Engineering page is loaded Senior Vice President of Software Engineeringremote type: Hybridlocations: UK-London-Chiswick Bldg 5 Floor 4time type: Full timeposted on: Posted 4 Days Agojob requisition id: R321290 iGaming: If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit Light & Wonder's iGaming division operates the industry's largest digital gaming aggregation network, delivering 3,500+ games to operators across 100+ jurisdictions worldwide. Following record Q3 2025 performance with 16% revenue growth and expanding market share, we're accelerating our technology transformation.As Senior Vice President of Software Engineering , reporting to the Chief Technology Officer, you'll lead the engineering vision powering our Infinity platform. You'll build and inspire a 200+ person engineering organization globally, establishing technical strategy, architecture standards, and the innovation roadmap that enables platform scale, regulatory expansion, and the player experiences millions love.The iGaming industry demands rapid technological evolution within stringent regulatory oversight-requiring a leader who combines strategic vision with operational excellence, deep technical expertise with business acumen, and bold innovation with proven execution. Candidate Profile The Senior Vice President of Software Engineering should be a visionary technology leader who inspires talented teams while delivering operational excellence in a highly regulated, 24/7 global environment. This leader will bring strategic thinking and P&L discipline, partnering with the CTO and business leaders to drive innovation and execution. They must be an exceptional people leader with proven experience in platform modernization and championing AI adoption across products and engineering operations. Setting Strategy Defines 3-year roadmap aligned with business objectives. Articulates clear vision for platform evolution, AI integration, and architectural modernization. Champions embedding AI/ML into platform capabilities-personalization, fraud detection, responsible gaming monitoring, and predictive analytics. Transforms engineering operations through AI-assisted development, intelligent testing, automated code review, and productivity tools. Establishes engineering standards, technology choices, and architectural principles enabling scale, reliability, security, and velocity. Ensures architectures enable compliance across 100+ jurisdictions with flexible systems adapting to evolving regulations. Executing for Results Translates strategy into execution through clear goals, metrics, and accountability. Manages organization through 6-10 senior leaders ensuring predictable delivery. Owns 24/7 operations for high-scale, low-latency systems serving millions of users globally. Implements SRE practices and incident management. Drives adoption of AI tools that amplify engineering productivity and platform capabilities. Establishes engineering metrics across delivery velocity, system performance, technical debt, team health, and business impact. Engages directly with customers and operators on technical sales support, platform integrations, and critical issue resolution. Collaborates with Product, Legal, Compliance, Finance, Marketing, and Sales to enable business success. Leading Teams, Building Relationships and Using Influence Builds, inspires, and develops diverse teams that attract top talent and achieve exceptional results. Creates inclusive culture where engineers thrive. Establishes compelling vision attracting senior leaders, domain experts, and exceptional contributors. Proven track record hiring and curating talent at scale. Coaches senior leaders, creating succession depth and career pathways. Invests in continuous learning and skill development. Embodies Light & Wonder's "Creators" culture and "never settle" mindset. Fosters ownership, accountability, and excellence. Qualifications Knowledge and Experience 15+ years software engineering experience with 10+ years leading teams of 100+ engineers. VP/SVP-level track record scaling organizations and delivering business impact through technology. Deep expertise building high-scale distributed systems, SaaS platforms, or aggregation platforms serving millions of users with mission-critical uptime requirements. Expert in cloud-native architecture, microservices, and real-time systems. Experience in highly regulated environments-gaming, fintech, or similar industries requiring multi-jurisdictional compliance and regulatory certification is preferred. Experience managing distributed teams across geographies and time zones, building hybrid/remote cultures, and maintaining 24/7 operational excellence. Strong P&L understanding with ability to optimize technology spend, demonstrate ROI, and communicate strategy to board-level audiences. Characteristics Experience working at highest organizational levels. Translates complex technology into compelling business narratives. Envisions where technology and iGaming are headed. Makes decisive calls with incomplete information. Possesses courage to challenge constructively. Operates with transparency and accountability. Builds trust through consistent ethical behavior in regulated gaming environment. Thrives in fast-paced, high-pressure environments. Maintains composure during incidents, learning and adapting quickly. Additional Information Competitive benefits, an open and supportive environment as well as a modern and exciting workplace. The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow. Exciting projects with opportunities for creating positive change to our game engineering ecosystem.And if that is not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career .
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 06, 2026
Contractor
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 06, 2026
Contractor
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 05, 2026
Contractor
We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Operations Manager - Social Housing Refurbishments - Twickenham based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.
May 05, 2026
Full time
Operations Manager - Social Housing Refurbishments - Twickenham based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.
Marks Consulting Partners Limited
Braintree, Essex
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
May 05, 2026
Contractor
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 05, 2026
Full time
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 05, 2026
Contractor
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Cash Collections Driver (CVIT Officer) at Bristol Waste Company SALARY:£13.95 per hour HOURS:37 hours per week, Monday - Friday (with occasional Saturday working as overtime) LOCATION:Brunel Lock, Bristol Cash Collections Driver (CVIT Officer) About Bristol Waste Company: What we do is important - we're here to keep Bristol, and beyond, clean, and safe. We do this for our city's residents, workers, visitors, and businesses. Our work helps deliver Bristol's sustainability targets in partnership with the council. Bristol Waste's commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward. Purpose of the role: To carry out collections on Pay & Display Machines Cash Boxes. To collect and deliver monies to all other external customers in accordance with their service level agreements Key Responsibilities: Meet client service requirements by collecting, delivering, cash on behalf of customer base Ensure the standard operational procedures are adhered to when undertaking duties and recommend any changes to improve security within the section Comply with all SIA, Internal Safe Working Procedures and Assignment Instructions and health & safety policies and procedures. Ensure the safe keeping of all operational equipment allocated for daily duties. Ensure the road worthiness of all vehicles assigned both before and after each shift, all defects should be reported to CVIT co-ordinator Report all machinery faults identified during the cash collecting/counting process to the CVIT Team Leader. Work closely with CVIT colleagues/team to ensure all KPI s are achieved. Essential Requirements for the Role: (Security experience NOT essential, delivery or collection driving experience welcome) Ability to gain a DBS certificate A Full UK Driving Licence Able to demonstrate knowledge and understanding of Health and Safety in the workplace. Good numeracy and literacy skills to assist with the recording and imparting of information clearly and concisely for the purpose of completing log sheets and incident reports with meticulous care for detail and accuracy Physically capable of lifting items weighing up to 15 kg Ability to communicate in a confident and assured manner with Council staff, work colleagues and members of the general public including the ability to converse with citizens in spoken English, or through a BSL interpreter Able to demonstrate knowledge and/or experience of equalities and diversity issues. Have a working knowledge of Microsoft Office, including: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate. Multi Drop or similar driving experience Full Job Description can be provided upon request. To be a successful member of our security team, you will need to pass full Vero screening. This involves the requirement of various documents and checks. Please see below an indication of what is needed: Documents: SIA Licence Proof of Address Passport and Driving Licence (If Applicable) Recent bank statement You will require internet access and an email address to access the portal. Once logged in: You will need to provide 5-10 years address history and employment history including contact details and dates of employment. You will need to declare any criminal record history you have and any previous names you've held. You will need to complete a fitness declaration and questionnaire A credit check is completed so you will need to declare any adverse credit and be aware that if you do have an issue, it will be flagged. A global sanctions check is also completed Annual leave package of 25 days plus 8 bank holidays. Employer contribution of 5% into the company pension scheme. Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business. Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues. Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme. Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser. Employee recognition 'Stand Out Award' and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent. We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation. All colleagues receive free access to our Reward Gateway discount scheme, helping you make your money go further with savings at over 900 retailers. It's one of the ways we support smart spending and everyday wellbeing. Everyone belongs: At Bristol Waste everyone belongs - we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence. Important note on applying: Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications. Due to the high volume of interest, we won't be able to receive late applications and we are currently unable to respond to all who apply. If you haven't heard from us within three weeks of the closing date, it unfortunately means you won't be invited to interview on this occasion. Contact us: Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position: Thank you for your interest in joining Bristol Waste Company.
May 04, 2026
Full time
Cash Collections Driver (CVIT Officer) at Bristol Waste Company SALARY:£13.95 per hour HOURS:37 hours per week, Monday - Friday (with occasional Saturday working as overtime) LOCATION:Brunel Lock, Bristol Cash Collections Driver (CVIT Officer) About Bristol Waste Company: What we do is important - we're here to keep Bristol, and beyond, clean, and safe. We do this for our city's residents, workers, visitors, and businesses. Our work helps deliver Bristol's sustainability targets in partnership with the council. Bristol Waste's commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward. Purpose of the role: To carry out collections on Pay & Display Machines Cash Boxes. To collect and deliver monies to all other external customers in accordance with their service level agreements Key Responsibilities: Meet client service requirements by collecting, delivering, cash on behalf of customer base Ensure the standard operational procedures are adhered to when undertaking duties and recommend any changes to improve security within the section Comply with all SIA, Internal Safe Working Procedures and Assignment Instructions and health & safety policies and procedures. Ensure the safe keeping of all operational equipment allocated for daily duties. Ensure the road worthiness of all vehicles assigned both before and after each shift, all defects should be reported to CVIT co-ordinator Report all machinery faults identified during the cash collecting/counting process to the CVIT Team Leader. Work closely with CVIT colleagues/team to ensure all KPI s are achieved. Essential Requirements for the Role: (Security experience NOT essential, delivery or collection driving experience welcome) Ability to gain a DBS certificate A Full UK Driving Licence Able to demonstrate knowledge and understanding of Health and Safety in the workplace. Good numeracy and literacy skills to assist with the recording and imparting of information clearly and concisely for the purpose of completing log sheets and incident reports with meticulous care for detail and accuracy Physically capable of lifting items weighing up to 15 kg Ability to communicate in a confident and assured manner with Council staff, work colleagues and members of the general public including the ability to converse with citizens in spoken English, or through a BSL interpreter Able to demonstrate knowledge and/or experience of equalities and diversity issues. Have a working knowledge of Microsoft Office, including: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate. Multi Drop or similar driving experience Full Job Description can be provided upon request. To be a successful member of our security team, you will need to pass full Vero screening. This involves the requirement of various documents and checks. Please see below an indication of what is needed: Documents: SIA Licence Proof of Address Passport and Driving Licence (If Applicable) Recent bank statement You will require internet access and an email address to access the portal. Once logged in: You will need to provide 5-10 years address history and employment history including contact details and dates of employment. You will need to declare any criminal record history you have and any previous names you've held. You will need to complete a fitness declaration and questionnaire A credit check is completed so you will need to declare any adverse credit and be aware that if you do have an issue, it will be flagged. A global sanctions check is also completed Annual leave package of 25 days plus 8 bank holidays. Employer contribution of 5% into the company pension scheme. Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business. Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues. Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme. Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser. Employee recognition 'Stand Out Award' and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent. We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation. All colleagues receive free access to our Reward Gateway discount scheme, helping you make your money go further with savings at over 900 retailers. It's one of the ways we support smart spending and everyday wellbeing. Everyone belongs: At Bristol Waste everyone belongs - we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence. Important note on applying: Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications. Due to the high volume of interest, we won't be able to receive late applications and we are currently unable to respond to all who apply. If you haven't heard from us within three weeks of the closing date, it unfortunately means you won't be invited to interview on this occasion. Contact us: Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position: Thank you for your interest in joining Bristol Waste Company.
Loan Completions Officer / Lending / Support / Birmingham / Permanent / Hybrid / £30,000 to £36,000 p.a The Role! Are you ready to elevate your career and be part of a fast-growing, exciting team? We're looking for a proactive and detail-oriented individual to join our client as a Lending Support Officer, where you'll play a key role in supporting the lending activities across Bridging, Buy to Let, and other loan products. You'll collaborate with both internal and external stakeholders, delivering exceptional service and driving operational success. Why Join? You'll be joining a passionate and innovative team that values collaboration and customer-focused service. As they continue to grow, your ideas and contributions will be valued, giving you the opportunity to develop your career in an ever-evolving environment. If this sounds like the next step you're looking for, we'd love to hear from you! What You'll Do: Be the First Point of Contact: Handle queries from customers and brokers, ensuring swift and accurate responses. Support Lending Applications: Assist in managing loan applications and ensuring all processes are compliant and efficient. Build Relationships: Work closely with internal teams, clients, and brokers, maintaining strong communication and service standards. Drive Efficiency: Help improve operational processes and contribute to the rollout of new products. What We're Looking For: Tech-Savvy: Proficient in Outlook, Word, Excel, and other IT systems. Strong Communicator: Confident in both written and verbal communication, with experience working with third parties and senior team members. Detail-Oriented: Organised with strong attention to detail, able to manage multiple tasks effectively. Bonus Points: Experience in mortgages or lending products. Familiarity with the financial services industry and working within a regulated environment. Loans Completions / Customer Service / Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Loans Completions / Customer Service / Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Loans Completions / Customer Service / Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid
May 04, 2026
Full time
Loan Completions Officer / Lending / Support / Birmingham / Permanent / Hybrid / £30,000 to £36,000 p.a The Role! Are you ready to elevate your career and be part of a fast-growing, exciting team? We're looking for a proactive and detail-oriented individual to join our client as a Lending Support Officer, where you'll play a key role in supporting the lending activities across Bridging, Buy to Let, and other loan products. You'll collaborate with both internal and external stakeholders, delivering exceptional service and driving operational success. Why Join? You'll be joining a passionate and innovative team that values collaboration and customer-focused service. As they continue to grow, your ideas and contributions will be valued, giving you the opportunity to develop your career in an ever-evolving environment. If this sounds like the next step you're looking for, we'd love to hear from you! What You'll Do: Be the First Point of Contact: Handle queries from customers and brokers, ensuring swift and accurate responses. Support Lending Applications: Assist in managing loan applications and ensuring all processes are compliant and efficient. Build Relationships: Work closely with internal teams, clients, and brokers, maintaining strong communication and service standards. Drive Efficiency: Help improve operational processes and contribute to the rollout of new products. What We're Looking For: Tech-Savvy: Proficient in Outlook, Word, Excel, and other IT systems. Strong Communicator: Confident in both written and verbal communication, with experience working with third parties and senior team members. Detail-Oriented: Organised with strong attention to detail, able to manage multiple tasks effectively. Bonus Points: Experience in mortgages or lending products. Familiarity with the financial services industry and working within a regulated environment. Loans Completions / Customer Service / Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Loans Completions / Customer Service / Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Loans Completions / Customer Service / Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid
Operations Manager - Social Housing Refurbishment/Planned Maintenance Orpington based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.
May 04, 2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Orpington based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.
Senior Reinsurance Technician page is loaded Senior Reinsurance Technicianlocations: Londontime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR147 At Antares, our success starts with our people. We're a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.Whatever stage of your career you'll find a place to belong, contribute, develop and we'd love to hear from you. Key Accountabilities Provides support for the reinsurance purchasing process. Ensures reinsurance contracts are recorded in the appropriate company systems accurately, including applicable ceded financials, in a timely fashion. Capture and recording of key purchasing controls. Updating schematics and schedules Reinsurance Policy Administration for all reinsurance types Ensure all contractual conditions are met including premiums are paid and statements issued within stated timeframes. Capturing, calculation and recording of reinsurance amounts, whether proportional or non-proportional. Issuing and monitoring recoveries within reasonable timescales and meeting any loss advice obligations potentially including IBNRs for market events. Accurate and timely preparation of periodic accounts within contractual obligations. Monitoring issued premium adjustments and updating systems if necessary for reinstatement calculations. Review and calculations of cash losses, profit commissions and portfolio transfers. Applies knowledge of treaty terms and conditions to accounting transactions. Support the technical accounting process. Company reinsurance amounts Responsible for the agreement of all company reinsurance statements and their respective amounts. Payments to made within contractual obligations. Aged debt Regular monitoring of aged debt across all accounts with regular chasing. Responding to reinsurer queries in a timely fashion with the assistance of the claims, legal and underwriting teams if required. Maintain the debt chasing log recording actions taken. Erosion Analysis Quarterly review and action taken where necessary. Reinsurance returns and risk analyses Assists in the production of Group regulatory returns, liaising with internal interested parties to achieve objectives and timescales. Produces internal and external reinsurance reports when required. Assists with the production of reports and analysis to the Security Committee. Maintenance, monitoring and support of the internal risk controls. Projects Provide support, guidance and assistance for the completion of Ceded Re's projects. Takes responsibility for own and colleagues' Health & Safety at all times Statutory, personal and Company Health & Safety policy regulations are adhered to. To ensure customers are treated fairly at all times, in accordance with the Conduct Risk Policy and other relevant policies and procedures. Compliance with applicable Regulatory Requirements for QIC Global policies and procedures (Lloyd's Minimum Standards for example). Satisfactory performance as reflected in relevant Conduct Risk MI. To be aware and adhere to all obligations under GDPR, ensuring that the business complies with these requirements. To avoid breaches and to report them to the Data Protection Officer when they occur regardless of whether electronic or on paper. Adherence to QIC Global policies and procedures in relation to GDPR. Timely completion of ongoing training in relation to GDPR.Education required for this role:At Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners.Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment.Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us. Empowerment: Be a part of decision-making processes that shape our future. Collaboration: Work with a diverse team of experts who share their knowledge and insights. Growth: Access to continuous learning and development programs to enhance your skills. Innovation: Thrive in an environment that encourages creativity and forward-thinking.Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!
May 04, 2026
Full time
Senior Reinsurance Technician page is loaded Senior Reinsurance Technicianlocations: Londontime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR147 At Antares, our success starts with our people. We're a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.Whatever stage of your career you'll find a place to belong, contribute, develop and we'd love to hear from you. Key Accountabilities Provides support for the reinsurance purchasing process. Ensures reinsurance contracts are recorded in the appropriate company systems accurately, including applicable ceded financials, in a timely fashion. Capture and recording of key purchasing controls. Updating schematics and schedules Reinsurance Policy Administration for all reinsurance types Ensure all contractual conditions are met including premiums are paid and statements issued within stated timeframes. Capturing, calculation and recording of reinsurance amounts, whether proportional or non-proportional. Issuing and monitoring recoveries within reasonable timescales and meeting any loss advice obligations potentially including IBNRs for market events. Accurate and timely preparation of periodic accounts within contractual obligations. Monitoring issued premium adjustments and updating systems if necessary for reinstatement calculations. Review and calculations of cash losses, profit commissions and portfolio transfers. Applies knowledge of treaty terms and conditions to accounting transactions. Support the technical accounting process. Company reinsurance amounts Responsible for the agreement of all company reinsurance statements and their respective amounts. Payments to made within contractual obligations. Aged debt Regular monitoring of aged debt across all accounts with regular chasing. Responding to reinsurer queries in a timely fashion with the assistance of the claims, legal and underwriting teams if required. Maintain the debt chasing log recording actions taken. Erosion Analysis Quarterly review and action taken where necessary. Reinsurance returns and risk analyses Assists in the production of Group regulatory returns, liaising with internal interested parties to achieve objectives and timescales. Produces internal and external reinsurance reports when required. Assists with the production of reports and analysis to the Security Committee. Maintenance, monitoring and support of the internal risk controls. Projects Provide support, guidance and assistance for the completion of Ceded Re's projects. Takes responsibility for own and colleagues' Health & Safety at all times Statutory, personal and Company Health & Safety policy regulations are adhered to. To ensure customers are treated fairly at all times, in accordance with the Conduct Risk Policy and other relevant policies and procedures. Compliance with applicable Regulatory Requirements for QIC Global policies and procedures (Lloyd's Minimum Standards for example). Satisfactory performance as reflected in relevant Conduct Risk MI. To be aware and adhere to all obligations under GDPR, ensuring that the business complies with these requirements. To avoid breaches and to report them to the Data Protection Officer when they occur regardless of whether electronic or on paper. Adherence to QIC Global policies and procedures in relation to GDPR. Timely completion of ongoing training in relation to GDPR.Education required for this role:At Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners.Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment.Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us. Empowerment: Be a part of decision-making processes that shape our future. Collaboration: Work with a diverse team of experts who share their knowledge and insights. Growth: Access to continuous learning and development programs to enhance your skills. Innovation: Thrive in an environment that encourages creativity and forward-thinking.Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!
Anti-Social Behaviour Team Leader About the Role We are looking for an experienced and driven ASB Team Leader to lead the delivery of a high-quality Anti-Social Behaviour service within a local authority. This is a key leadership role focused on improving outcomes for tenants and communities, tackling complex cases, and ensuring a proactive, customer-focused approach to ASB management. You will manage a team of ASB Officers while also handling a small caseload, providing expert guidance on complex cases and working closely with partners to reduce anti-social behaviour across communities. Key Responsibilities Lead and manage a team of ASB Officers to deliver an effective, customer-focused service Oversee the investigation and resolution of ASB cases, ensuring compliance with policies and legislation Manage complex and high-risk cases, providing expert advice and support Carry out regular 1:1s, performance management, and team development Work collaboratively with internal teams and external partners including Police, Social Services, and Health agencies Represent the organisation at court proceedings and multi-agency meetings Monitor service performance and drive continuous improvement Ensure safeguarding concerns are identified and managed appropriately Prepare reports and briefings for senior leadership Maintain up-to-date knowledge of housing, ASB, and relevant legal frameworks Skills & Experience Proven experience managing anti-social behaviour cases within a local authority or similar environment Experience leading and managing teams Strong knowledge of ASB, housing, and tenancy legislation Experience working with multi-agency partners to resolve complex issues Excellent communication, negotiation, and conflict resolution skills Ability to manage a varied workload and make sound decisions under pressure Strong IT skills including housing systems and Microsoft Office (Excel and Word) Additional Information Full UK driving licence required and access to a vehicle 6 months contract with potential extension
May 04, 2026
Seasonal
Anti-Social Behaviour Team Leader About the Role We are looking for an experienced and driven ASB Team Leader to lead the delivery of a high-quality Anti-Social Behaviour service within a local authority. This is a key leadership role focused on improving outcomes for tenants and communities, tackling complex cases, and ensuring a proactive, customer-focused approach to ASB management. You will manage a team of ASB Officers while also handling a small caseload, providing expert guidance on complex cases and working closely with partners to reduce anti-social behaviour across communities. Key Responsibilities Lead and manage a team of ASB Officers to deliver an effective, customer-focused service Oversee the investigation and resolution of ASB cases, ensuring compliance with policies and legislation Manage complex and high-risk cases, providing expert advice and support Carry out regular 1:1s, performance management, and team development Work collaboratively with internal teams and external partners including Police, Social Services, and Health agencies Represent the organisation at court proceedings and multi-agency meetings Monitor service performance and drive continuous improvement Ensure safeguarding concerns are identified and managed appropriately Prepare reports and briefings for senior leadership Maintain up-to-date knowledge of housing, ASB, and relevant legal frameworks Skills & Experience Proven experience managing anti-social behaviour cases within a local authority or similar environment Experience leading and managing teams Strong knowledge of ASB, housing, and tenancy legislation Experience working with multi-agency partners to resolve complex issues Excellent communication, negotiation, and conflict resolution skills Ability to manage a varied workload and make sound decisions under pressure Strong IT skills including housing systems and Microsoft Office (Excel and Word) Additional Information Full UK driving licence required and access to a vehicle 6 months contract with potential extension
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£40,964 - £51,205) Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 10% company contribution) Development opportunities in line with the Town Planner progression plan 25 days annual leave plus bank holidays - plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: West Yorkshire. Hybrid Working (1-2 days in the office a week - Bradford - Relocating to Leeds Summer 2026) Work type: Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Town Planner to join the Land & Property team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Town Planning team plays a key role in meeting the changing expectations of customers and regulators. Join our Town Planning Development Team and help shape the future of sustainable development across the region. You'll be at the heart of major planning decisions, responding to planning applications, local plan consultations and nationally significant infrastructure proposals. This is a chance to use your technical expertise to influence outcomes providing confident advice on planning consultations, while safeguarding Yorkshire Water's assets and meeting regulatory standards. Where you fit in: Prepare responses to preplanning enquiries and planning application consultations ensuring YW interests are clearly communicated throughout the planning development management process and that future development across the region accords with infrastructure delivery Liaise confidently with Development Management officers, local authorities, developers and other external stakeholders on planning, asset protection and development matters Influence future development across the region by ensuring proposals align with long term infrastructure delivery plans Represent Yorkshire Water in development management consultations, forums and working groups, acting as a knowledgeable and credible advocate Resolve complex and escalated development management issues, working with senior stakeholders both internally and externally to achieve positive outcomes Collaborate closely with internal teams including Asset Planning, Strategy and Network teams to ensure Yorkshire Water's requirements are clearly communicated throughout the planning process Provide expert coaching, training and technical support to Town Planning Technicians and colleagues across the wider business Support consistent, high quality service delivery, meeting demanding targets and agreed KPIs Review planning applications and supporting documents assessing their potential impact on Yorkshire Water assets Produce robust, timely technical planning responses in line with legislation, best practice and service standards Maintain and utilise GIS and data tools to accurately track development activity across the region Liaise with local authorities, developers and key stakeholders to provide technical evidence and negotiate solutions where possible Review escalated enquiries and provide detailed technical advice to the Town Planning Manager (Development) and Senior Town Planning Manager when required What skills & qualifications you will need: A degree qualified planning professional (Town Planning, Geography, Environmental Planning or similar) Strong knowledge and experience of the planning system, including the Town and Country Planning Act A confident communicator who can influence, negotiate and build great relationships Organised and adaptable with the ability to manage multiple deadlines in a fast paced environment Enthusiastic, proactive and committed to delivering outstanding customer service Resilient and calm under pressure, with a solutions focused mindset Strong ability to use Microsoft 365 and work digitally RTPI membership (or working towards it) Experience working with or alongside a Local Planning Authority Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy! Do we sound like your cup of tea? If you've got experience in Town Planning, and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a third party company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. Closing date for this role is the 31st May 2026
May 03, 2026
Full time
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£40,964 - £51,205) Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 10% company contribution) Development opportunities in line with the Town Planner progression plan 25 days annual leave plus bank holidays - plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: West Yorkshire. Hybrid Working (1-2 days in the office a week - Bradford - Relocating to Leeds Summer 2026) Work type: Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Town Planner to join the Land & Property team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Town Planning team plays a key role in meeting the changing expectations of customers and regulators. Join our Town Planning Development Team and help shape the future of sustainable development across the region. You'll be at the heart of major planning decisions, responding to planning applications, local plan consultations and nationally significant infrastructure proposals. This is a chance to use your technical expertise to influence outcomes providing confident advice on planning consultations, while safeguarding Yorkshire Water's assets and meeting regulatory standards. Where you fit in: Prepare responses to preplanning enquiries and planning application consultations ensuring YW interests are clearly communicated throughout the planning development management process and that future development across the region accords with infrastructure delivery Liaise confidently with Development Management officers, local authorities, developers and other external stakeholders on planning, asset protection and development matters Influence future development across the region by ensuring proposals align with long term infrastructure delivery plans Represent Yorkshire Water in development management consultations, forums and working groups, acting as a knowledgeable and credible advocate Resolve complex and escalated development management issues, working with senior stakeholders both internally and externally to achieve positive outcomes Collaborate closely with internal teams including Asset Planning, Strategy and Network teams to ensure Yorkshire Water's requirements are clearly communicated throughout the planning process Provide expert coaching, training and technical support to Town Planning Technicians and colleagues across the wider business Support consistent, high quality service delivery, meeting demanding targets and agreed KPIs Review planning applications and supporting documents assessing their potential impact on Yorkshire Water assets Produce robust, timely technical planning responses in line with legislation, best practice and service standards Maintain and utilise GIS and data tools to accurately track development activity across the region Liaise with local authorities, developers and key stakeholders to provide technical evidence and negotiate solutions where possible Review escalated enquiries and provide detailed technical advice to the Town Planning Manager (Development) and Senior Town Planning Manager when required What skills & qualifications you will need: A degree qualified planning professional (Town Planning, Geography, Environmental Planning or similar) Strong knowledge and experience of the planning system, including the Town and Country Planning Act A confident communicator who can influence, negotiate and build great relationships Organised and adaptable with the ability to manage multiple deadlines in a fast paced environment Enthusiastic, proactive and committed to delivering outstanding customer service Resilient and calm under pressure, with a solutions focused mindset Strong ability to use Microsoft 365 and work digitally RTPI membership (or working towards it) Experience working with or alongside a Local Planning Authority Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy! Do we sound like your cup of tea? If you've got experience in Town Planning, and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a third party company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. Closing date for this role is the 31st May 2026
We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 03, 2026
Contractor
We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
ASA Recruitment's client, a Public Sector organisation in Glasgow, are currently looking to recruit a Housing Project Officer, for an initial 3 month contract (with potential extensions) on a rate £21.56 - £23.95/hour PAYE (based on experience). The Role Our client is looking for an enthusiastic and organised professional to assist in the development, management and delivery of our client's new build affordable housing programme. This will include supporting the identification of development opportunities, project management of the programme through to completion and monitoring and reporting on progress to a range of stakeholders. Responsibilities Assist the Senior Development Officer/Project Manager take forward agreed sites by liaising closely with the organisation's statutory authorities, private developers and housing services colleagues. Ensure that proposed new developments meet housing need and demand by liaising closely with colleagues responsible for the local development plan and local housing strategy. Liaising closely with Finance colleagues to ensure that new build proposals are financially viable. Assisting the delivery of the organisation's new build programme by: Briefing and appointing design teams/contractors and reporting on consultant/ contractor performance. Ensuring design proposals comply with ERC's standard design guide and specification, Housing for Varying Needs and Scottish Building Regulations. Monitoring and reporting on development spend v budget. Assisting in the procurement of design and construction works. Preparing of grant funding bids and inputting tender applications and grant claims to the Scottish Government's HARP portal. Maintaining administration systems in relation to new build. Attending design team and site meetings, liaising with consultants and contractors to agree final account. Undertaking post development completion reviews and identifying ways for improving future developments. Liaise with Housing Management colleagues to maximise input into proposals and develop/ refine handover procedures. Regularly update finance colleagues on spend against budget and anticipated development completion dates; ensure ERC's Community Benefits officer is aware of new build development programme in order to maximise community benefits. Support the handover of new developments ensuring that the organisation receives all relevant documentation and information required for the effective management and maintenance of the new properties, and to minimise any void period between handover and occupation. Ensure the defect period is managed effectively and reported defects are dealt with within agreed timescales. Ensure compliance with ERC's procurement policies and relevant guidance issued by Scottish Housing Regulator, Scottish Government and ERC's internal auditors. Regularly review ERC's design guide and specification to ensure it remains fit for purpose, incorporates best practice and customer feedback. Assist the Senior Development Officer/Project Manager prepare reports for senior management, elected members on project viability, progress and final account. Remain informed on emerging housing development policy and practice. Liaising with other services and external agencies including Housing Associations and the Scottish Government on strategic and new build housing matters. Any other duties as deemed appropriate by the Head of Service or Manager. Essential Skills & Experience Experience of new build projects from inception to completion. Experience of working in a social housing environment. Experience of risk management and risk mitigation. Experience of working with performance indicators and targets. Experience of dealing with legal issues e.g Section 75 agreements. Experience of procuring construction works and services. Good understanding of construction industry legislation and Scottish Government grant requirements. Strong analytical/problem solving skills. Strong IT and report writing skills. Excellent interpersonal skills with the ability to communicate effectively with people at all levels. Ability to prioritise own workload. Good negotiating and influencing skills. Educated to degree level or equivalent. Desirable Skills & Experience Construction related qualification- project management, architecture, quantity surveying, planning or other appropriate discipline. Full Driving Licence. Membership of professional relevant body. Experience of dealing with legal issues e.g Section 75 agreements. Experience of procuring construction works and services.
May 03, 2026
Full time
ASA Recruitment's client, a Public Sector organisation in Glasgow, are currently looking to recruit a Housing Project Officer, for an initial 3 month contract (with potential extensions) on a rate £21.56 - £23.95/hour PAYE (based on experience). The Role Our client is looking for an enthusiastic and organised professional to assist in the development, management and delivery of our client's new build affordable housing programme. This will include supporting the identification of development opportunities, project management of the programme through to completion and monitoring and reporting on progress to a range of stakeholders. Responsibilities Assist the Senior Development Officer/Project Manager take forward agreed sites by liaising closely with the organisation's statutory authorities, private developers and housing services colleagues. Ensure that proposed new developments meet housing need and demand by liaising closely with colleagues responsible for the local development plan and local housing strategy. Liaising closely with Finance colleagues to ensure that new build proposals are financially viable. Assisting the delivery of the organisation's new build programme by: Briefing and appointing design teams/contractors and reporting on consultant/ contractor performance. Ensuring design proposals comply with ERC's standard design guide and specification, Housing for Varying Needs and Scottish Building Regulations. Monitoring and reporting on development spend v budget. Assisting in the procurement of design and construction works. Preparing of grant funding bids and inputting tender applications and grant claims to the Scottish Government's HARP portal. Maintaining administration systems in relation to new build. Attending design team and site meetings, liaising with consultants and contractors to agree final account. Undertaking post development completion reviews and identifying ways for improving future developments. Liaise with Housing Management colleagues to maximise input into proposals and develop/ refine handover procedures. Regularly update finance colleagues on spend against budget and anticipated development completion dates; ensure ERC's Community Benefits officer is aware of new build development programme in order to maximise community benefits. Support the handover of new developments ensuring that the organisation receives all relevant documentation and information required for the effective management and maintenance of the new properties, and to minimise any void period between handover and occupation. Ensure the defect period is managed effectively and reported defects are dealt with within agreed timescales. Ensure compliance with ERC's procurement policies and relevant guidance issued by Scottish Housing Regulator, Scottish Government and ERC's internal auditors. Regularly review ERC's design guide and specification to ensure it remains fit for purpose, incorporates best practice and customer feedback. Assist the Senior Development Officer/Project Manager prepare reports for senior management, elected members on project viability, progress and final account. Remain informed on emerging housing development policy and practice. Liaising with other services and external agencies including Housing Associations and the Scottish Government on strategic and new build housing matters. Any other duties as deemed appropriate by the Head of Service or Manager. Essential Skills & Experience Experience of new build projects from inception to completion. Experience of working in a social housing environment. Experience of risk management and risk mitigation. Experience of working with performance indicators and targets. Experience of dealing with legal issues e.g Section 75 agreements. Experience of procuring construction works and services. Good understanding of construction industry legislation and Scottish Government grant requirements. Strong analytical/problem solving skills. Strong IT and report writing skills. Excellent interpersonal skills with the ability to communicate effectively with people at all levels. Ability to prioritise own workload. Good negotiating and influencing skills. Educated to degree level or equivalent. Desirable Skills & Experience Construction related qualification- project management, architecture, quantity surveying, planning or other appropriate discipline. Full Driving Licence. Membership of professional relevant body. Experience of dealing with legal issues e.g Section 75 agreements. Experience of procuring construction works and services.
People Business Partner At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We help businesses understand their energy use through smart metering technology and accurate data services for electricity, gas and water. Now we're looking for an experienced People Business Partner to join our growing team. Location This role will be based at our Milton Keynes office, with a hybrid working pattern of two days per week in the office. The Role Reporting to the Chief People Officer, you'll play a pivotal role in delivering both strategic and operational HR support across your assigned business area. You'll focus on enhancing employee engagement by supporting key moments that matter across the employee lifecycle, while partnering with senior stakeholders to drive performance, reduce turnover and manage absence through data-driven insights. Your day-to-day will include: Acting as a trusted advisor to senior leaders and managers Using HR metrics and dashboards to provide meaningful, data-driven insights Developing and implementing employee engagement initiatives Supporting succession planning and workforce planning strategies Ensuring HR policies, procedures and programmes remain compliant, innovative and fit for purpose Coaching and supporting managers on people-related matters Working proactively to enhance the overall employee experience You'll work closely with stakeholders across the business to ensure a commercially focused, forward-thinking people approach that supports operational success. What We're Looking For We're looking for a proactive, commercially minded People Business Partner who thrives in a fast-paced environment. You'll need: CIPD Level 5 qualification and/or equivalent proven experience Experience in a HR Business Partner / People Business Partner role Happy being Hands on with ER casework Experience working in a fast-paced, multi-site and/or highly regulated environment Strong knowledge of UK Employment Law, including worker status and IR35 Experience implementing HRIS systems and supporting organisational change Ability to analyse HR metrics and translate data into meaningful business insight Commercial acumen and the ability to align people strategy with business objectives Experience improving and streamlining HR processes Good understanding of GDPR and handling confidential information appropriately What You'll Get We believe in looking after our people. Here's what's on offer: 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Our Commitment to Inclusion At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
May 03, 2026
Full time
People Business Partner At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We help businesses understand their energy use through smart metering technology and accurate data services for electricity, gas and water. Now we're looking for an experienced People Business Partner to join our growing team. Location This role will be based at our Milton Keynes office, with a hybrid working pattern of two days per week in the office. The Role Reporting to the Chief People Officer, you'll play a pivotal role in delivering both strategic and operational HR support across your assigned business area. You'll focus on enhancing employee engagement by supporting key moments that matter across the employee lifecycle, while partnering with senior stakeholders to drive performance, reduce turnover and manage absence through data-driven insights. Your day-to-day will include: Acting as a trusted advisor to senior leaders and managers Using HR metrics and dashboards to provide meaningful, data-driven insights Developing and implementing employee engagement initiatives Supporting succession planning and workforce planning strategies Ensuring HR policies, procedures and programmes remain compliant, innovative and fit for purpose Coaching and supporting managers on people-related matters Working proactively to enhance the overall employee experience You'll work closely with stakeholders across the business to ensure a commercially focused, forward-thinking people approach that supports operational success. What We're Looking For We're looking for a proactive, commercially minded People Business Partner who thrives in a fast-paced environment. You'll need: CIPD Level 5 qualification and/or equivalent proven experience Experience in a HR Business Partner / People Business Partner role Happy being Hands on with ER casework Experience working in a fast-paced, multi-site and/or highly regulated environment Strong knowledge of UK Employment Law, including worker status and IR35 Experience implementing HRIS systems and supporting organisational change Ability to analyse HR metrics and translate data into meaningful business insight Commercial acumen and the ability to align people strategy with business objectives Experience improving and streamlining HR processes Good understanding of GDPR and handling confidential information appropriately What You'll Get We believe in looking after our people. Here's what's on offer: 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Our Commitment to Inclusion At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
