Client Relationship Manager

This role is a maternity cover contract to commence ASAP. The contract will run until March 2027, with the possibility of extension.

Our client is a successful B2B events business who run corporate events and conferences across the globe. They are now looking to hire a Client Relationship Manager to join on a full-time basis. The ideal candidate will have experience in building excellent business-to-business (B2B) customer relationships and be able to converse confidently over the phone and by email. This is a fantastic opportunity to join a well-established business within a fast-paced and exciting industry sector.

Key Duties & Responsibilities:

• Lead customer onboarding, including communication with the team once a new customer is confirmed.
• Liaise with event speakers and design sessions to help customers (event sponsors) create impactful event experiences.
• Analyse the portfolio of events to identify opportunities for sponsors and maximise their partnership.
• Coordinate effective processes for each sponsor, ensuring alignment between delegates and sponsor objectives.
• Document sponsor communications and maintain accurate records.
• Advise and collaborate with internal teams (Events, Content, Marketing and Delegate) to ensure sponsors have a positive experience before, during, and after events.
• Track and report on sponsor success at events.
• Build positive, long-term relationships with sponsors through regular meetings and scheduled communications.
• Oversee marketing and social media activity to ensure sponsor exposure.
• Represent the company at external events as required.
• Secure hosts for sessions and coordinate initial communications between hosts and the events team.

Skills & Experience Required:

• Experience in managing B2B customer relationships.
• Enthusiastic, energetic, and client-focused.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Target-driven and dedicated to delivering outstanding client experiences.
• Willingness to work flexible and sometimes irregular hours, including occasional evenings and weekends, to meet client and event needs.
• Professionalism and attention to detail are essential.
• Must have a UK Driving Licence and access to own vehicle.

If you are available to work at short notice and able to commit to a fixed-term maternity contract, then we would love to hear from you. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at (phone number removed). Alternatively, connect with us on LinkedIn via the following link: (url removed)/