Customer Service Representative

Join Our Client as a Customer Service Representative!

Are you ready to be part of a dynamic organisation that prides itself on delivering top-notch products and exceptional customer service?

With over 20 years of experience, our client is recognised for its commitment to quality and customer satisfaction. We are excited to announce an opening for a full-time remote Customer Service Representative to our client!

Position: Customer Service Representative
Contract Type: Permanent
Working Pattern: Monday - Thursday 9am-5:30pm / Friday 9am-5pm (39 hours per week)
Annual Salary: 26,000 - 28,000 - dependant on experience
Location: Fully remote

The Role:
As a Customer Service Representative, you will be the heartbeat of our customer interactions, ensuring every experience is positive and rewarding. Your main responsibility will be to support customers throughout their journey, from their initial inquiry to post-delivery follow-ups.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email and telephone.
• Handle inbound and outbound calls, delivering a positive and solution-focused customer experience.
• Accurately process customer orders and amendments.
• Arrange deliveries, collections, and returns in line with company procedures.
• Liaise with courier partners to track deliveries, resolve delays, and proactively update customers.
• Upload and manage daily dispatch information within courier systems.
• Take secure payments for telephone orders in line with compliance standards.
• Communicate effectively with the warehouse and internal teams to ensure smooth operational flow.

Essential Skills & Experience:

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with a customer-first mindset.
• High level of attention to detail and organisational skills.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Ability to work independently while collaborating effectively within a remote team.
• A genuine passion for delivering outstanding customer service.

What They Offer:

• Fully remote working with a supportive and collaborative team culture.
• Comprehensive training and ongoing support.
• The opportunity to work for a trusted, long-established brand with a strong market reputation.
• A stable role within a growing business that values quality, professionalism, and customer care.

If you are ready to take your career to the next level and be part of a dynamic team that puts customers first, we want to hear from you!

To discuss this role with a consultant please call OA Newcastle on (phone number removed).

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.