Customer Relationship Manager

The Customer Relationship Manager will focus on managing and nurturing client relationships within the business services sector. This temporary role requires excellent organisational skills and a passion for delivering outstanding customer service.

Client Details

This role is with a medium-sized organisation specialising in delivering exceptional business services. The company is recognised for its commitment to providing high-quality customer service and fostering strong client relationships.

This role will be hybrid working after 2 weeks training in the Ripponden office.

Description

• Manage a portfolio of client accounts, ensuring their needs are met promptly and effectively.
• Act as the primary point of contact for customer queries and concerns.
• Collaborate with internal teams to deliver tailored solutions for clients.
• Monitor account performance and identify opportunities for growth.
• Ensure all client information is accurately maintained and updated in company systems.
• Handle customer complaints professionally to achieve resolution and satisfaction.

Profile

A successful Customer Relationship Manager should have:

• Proven experience in customer service or account management within the business services industry.
• Strong communication and interpersonal skills to build lasting client relationships.
• Ability to manage multiple client accounts effectively and efficiently.
• Excellent problem-solving skills with a proactive approach to challenges.
• Proficiency in using CRM systems and other relevant software.
• A customer-focused mindset with a commitment to providing excellent service.

Job Offer

• Competitive salary ranging from 28,000 to 32,000.
• Opportunity to work in a supportive and professional environment.
• Be part of a company that values client satisfaction and service excellence.
• Temporary role with a potential for career development.