Housing Officer

Adele Carr Recruitment

We are seeking a dedicated individual to join a busy team. The role will be to support and assist new residents to manage their tenancy.

Location: Wrexham - Hybrid working

Start Date: ASAP

Driving license and car is essential.

5/4 days per week - Hybrid.

• To support and assist new claimants of Universal Credit to be able to manage their claim
• To support tenants who are experiencing difficulties managing their rent payments.
• Provide practical and emotional support to prospective residents and those new to our services.
• Work closely with Housing Officers to identify and address resident support needs
• Assist residents with Universal Credit and Housing Benefit claims, including rent and service charge payments.
• Offer financial guidance and refer residents to specialist money advice services where appropriate.
• Support contract holders experiencing financial hardship, including food and fuel poverty, with a focus on preventing homelessness.
• Proactively manage rent accounts during the first eight weeks of a new contract, focusing on setting up payment methods, addressing low-level arrears, and responding to first missed payments.
• Maintain the Universal Credit landlord portal and complete verification requests accurately and promptly.
• Support residents to prioritise rent payments and develop budgeting skills.
• Plan, develop, and deliver resident engagement events and activities.

Personal Specification:

• A strong commitment to delivering high-quality services and putting customers first.
• Confidence to make decisions and work independently.
• An effective communicator and team player, with the ability to tailor support to individual needs.

Immediate Start for the right person.