Housing Officer

Adele Carr Recruitment

We are seeking a dedicated individual to join a busy team. The role will be to support and assist new residents to manage their tenancy.

The position will cover the Welshpool area on the road meeting tenants Face to Face. Occasional travel to head office in St Asaph.

Start Date: ASAP

Driving license and car is essential.

5/4 days per week.

• To support and assist new claimants of Universal Credit to be able to manage their claim
• To support tenants who are experiencing difficulties managing their rent payments.
• Provide practical and emotional support to prospective residents and those new to our services.
• Work closely with Housing Officers to identify and address resident support needs
• Assist residents with Universal Credit and Housing Benefit claims, including rent and service charge payments.
• Offer financial guidance and refer residents to specialist money advice services where appropriate.
• Support contract holders experiencing financial hardship, including food and fuel poverty, with a focus on preventing homelessness.
• Proactively manage rent accounts during the first eight weeks of a new contract, focusing on setting up payment methods, addressing low-level arrears, and responding to first missed payments.
• Maintain the Universal Credit landlord portal and complete verification requests accurately and promptly.
• Support residents to prioritise rent payments and develop budgeting skills.
• Plan, develop, and deliver resident engagement events and activities.

Personal Specification:

• A strong commitment to delivering high-quality services and putting customers first.
• Confidence to make decisions and work independently.
• An effective communicator and team player, with the ability to tailor support to individual needs.

Immediate Start for the right person.