E-commerce Trading Manager Times Top 100 Fastest Growing Businesses SW London Zachary Daniels Recruitment are delighted to be supporting one of the UK's fastest growing wellness brands with the appointment of an E-commerce Trading Manager to bring into their rapidly expanding business. On a mission to redefine recovery for modern life. Our client creates recovery products backed by science that fit into real lives. Tools that help people live better, feel stronger and invest in their longevity. What started at a kitchen table five years ago has grown into one of the Sunday Times fastest growing private companies, backed by Google, elite athletes, and entrepreneurs, with a viral appearance on Dragons' Den last year. As their new E-commerce & CRO Manager, you'll own the online growth engine-leading the trading calendar, driving continuous A/B testing and optimising the full customer journey. Key areas of accountability in the role are as follows: Trading & Commercial Performance You will own the trading calendar, shaping how and when the business shows up commercially. From product launches to key moments, you'll ensure the site is always optimised to convert intent into revenue-balancing brand, urgency, and customer value. CRO Strategy & Growth Levers You will define and own the CRO roadmap, with clear accountability for: Conversion Rate (CVR) Average Order Value (AOV) Customer Lifetime Value (CLV) You'll identify where growth exists across the funnel and prioritise the highest-leverage opportunities to unlock it. Customer Journey & Onsite Experience You will continuously refine the onsite customer journey. Using behavioural data, you'll identify friction, drop-offs, and missed intent-then translate those insights into improvements across navigation, product storytelling, and checkout. The goal: an experience that feels effortless, aligns with how your customers want to shop and supports their wellness journeys. Experimentation & Learning Velocity You will build and lead a culture of rigorous experimentation. From hypothesis to execution to insight, you'll run A/B and multivariate tests that meaningfully improve performance-and ensure every result compounds into future gains. You will have experience working within Shopify Plus and Replo. What we're looking for You've personally driven measurable lifts in CVR / AOV / revenue You've owned and delivered an annual trading calendar Core experience in Replo and Shopify Plus You've built a testing roadmap and have a commercial mindset You will have tangible success to evidence across CRM, Performance Marketing and brand You are motivated enough to join a brand still at its scrappy stages and help them evolve to the next level BH35785
Apr 23, 2026
Full time
E-commerce Trading Manager Times Top 100 Fastest Growing Businesses SW London Zachary Daniels Recruitment are delighted to be supporting one of the UK's fastest growing wellness brands with the appointment of an E-commerce Trading Manager to bring into their rapidly expanding business. On a mission to redefine recovery for modern life. Our client creates recovery products backed by science that fit into real lives. Tools that help people live better, feel stronger and invest in their longevity. What started at a kitchen table five years ago has grown into one of the Sunday Times fastest growing private companies, backed by Google, elite athletes, and entrepreneurs, with a viral appearance on Dragons' Den last year. As their new E-commerce & CRO Manager, you'll own the online growth engine-leading the trading calendar, driving continuous A/B testing and optimising the full customer journey. Key areas of accountability in the role are as follows: Trading & Commercial Performance You will own the trading calendar, shaping how and when the business shows up commercially. From product launches to key moments, you'll ensure the site is always optimised to convert intent into revenue-balancing brand, urgency, and customer value. CRO Strategy & Growth Levers You will define and own the CRO roadmap, with clear accountability for: Conversion Rate (CVR) Average Order Value (AOV) Customer Lifetime Value (CLV) You'll identify where growth exists across the funnel and prioritise the highest-leverage opportunities to unlock it. Customer Journey & Onsite Experience You will continuously refine the onsite customer journey. Using behavioural data, you'll identify friction, drop-offs, and missed intent-then translate those insights into improvements across navigation, product storytelling, and checkout. The goal: an experience that feels effortless, aligns with how your customers want to shop and supports their wellness journeys. Experimentation & Learning Velocity You will build and lead a culture of rigorous experimentation. From hypothesis to execution to insight, you'll run A/B and multivariate tests that meaningfully improve performance-and ensure every result compounds into future gains. You will have experience working within Shopify Plus and Replo. What we're looking for You've personally driven measurable lifts in CVR / AOV / revenue You've owned and delivered an annual trading calendar Core experience in Replo and Shopify Plus You've built a testing roadmap and have a commercial mindset You will have tangible success to evidence across CRM, Performance Marketing and brand You are motivated enough to join a brand still at its scrappy stages and help them evolve to the next level BH35785
Marketing Executive Mansfield c 30k+ Depn on experience +excellent benefits Are you a creative, media-savvy marketer who loves variety and thrives in a collaborative team? This is an exciting opportunity to join a friendly, down-to-earth business where your ideas genuinely matter, and no two days look the same. We're working with a highly successful, team-oriented brand that's big on creativity, culture, and giving people the space to step up, get involved, and shape campaigns from concept to execution. The Role of Marketing Executive This is a hands-on, full marketing mix role with a strong media and content focus. You'll work closely with a small creative team and external partners to bring campaigns to life across digital, social, events, and more. You'll be just as comfortable jumping on a trending Reel idea as you are helping organise a major brand event or coordinating campaign rollouts. This is the perfect role for someone who wants to blend creativity with strategy, use their skillset across the full marketing spectrum, and be part of a business that genuinely enjoys what they do . Marketing Executive duties: Support and deliver integrated marketing campaigns aligned with business goals Work across digital, content, events, and in-store marketing Write engaging, on-brand captions and copy that capture the company's tone, personality, and audience insights Bring the brand to life across key platforms with fresh, engaging content Jump on trends - create, plan and post short-form video, behind-the-scenes content and campaigns Keep the online community active, engaged - monitor and respond to comments, messages Collaborate with external media teams on content, shoots and creative direction Analyse performance and continuously improve content strategy Collaborate with designers and agencies on creative outputs Help deliver memorable events and brand activation's Keep projects moving - coordinate logistics, suppliers, and internal stakeholders Use performance insights to sharpen and elevate content The ideal candidate for the role of Marketing Executive will have: Degree or equivalent qualification in Marketing, Communications, Media, or similar 2-3 year's experience in a marketing, social or media-focused role Strong understanding of short-form video and social trends Creative thinker with a proactive, "get stuck in" attitude Comfortable working across the full marketing mix Graphic design skills would be good but not essential Highly organised with great attention to detail Confident communicator who enjoys working with teams and partners Experience with tools like Canva and social scheduling platforms So, if you want to join a supportive, close-knit team where your ideas are valued and you have exposure to a wide variety of marketing activities with the opportunity to grow, take ownership, and expand your responsibilities - Apply Now Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: marketing executive / social media executive / digital marketing executive / content executive / content creator / social media manager / digital content executive / marketing & content executive / brand marketing executive / campaign executive / marketing coordinator / social & content specialist / marketing exec marketing / social media / content creation / digital marketing / short-form video / campaigns / brand marketing / community management / copywriting / analytics / creative thinking / full marketing mix / events / brand activations / collaboration / project management / trend-led content / stakeholder management / organisation / creativity
Apr 23, 2026
Full time
Marketing Executive Mansfield c 30k+ Depn on experience +excellent benefits Are you a creative, media-savvy marketer who loves variety and thrives in a collaborative team? This is an exciting opportunity to join a friendly, down-to-earth business where your ideas genuinely matter, and no two days look the same. We're working with a highly successful, team-oriented brand that's big on creativity, culture, and giving people the space to step up, get involved, and shape campaigns from concept to execution. The Role of Marketing Executive This is a hands-on, full marketing mix role with a strong media and content focus. You'll work closely with a small creative team and external partners to bring campaigns to life across digital, social, events, and more. You'll be just as comfortable jumping on a trending Reel idea as you are helping organise a major brand event or coordinating campaign rollouts. This is the perfect role for someone who wants to blend creativity with strategy, use their skillset across the full marketing spectrum, and be part of a business that genuinely enjoys what they do . Marketing Executive duties: Support and deliver integrated marketing campaigns aligned with business goals Work across digital, content, events, and in-store marketing Write engaging, on-brand captions and copy that capture the company's tone, personality, and audience insights Bring the brand to life across key platforms with fresh, engaging content Jump on trends - create, plan and post short-form video, behind-the-scenes content and campaigns Keep the online community active, engaged - monitor and respond to comments, messages Collaborate with external media teams on content, shoots and creative direction Analyse performance and continuously improve content strategy Collaborate with designers and agencies on creative outputs Help deliver memorable events and brand activation's Keep projects moving - coordinate logistics, suppliers, and internal stakeholders Use performance insights to sharpen and elevate content The ideal candidate for the role of Marketing Executive will have: Degree or equivalent qualification in Marketing, Communications, Media, or similar 2-3 year's experience in a marketing, social or media-focused role Strong understanding of short-form video and social trends Creative thinker with a proactive, "get stuck in" attitude Comfortable working across the full marketing mix Graphic design skills would be good but not essential Highly organised with great attention to detail Confident communicator who enjoys working with teams and partners Experience with tools like Canva and social scheduling platforms So, if you want to join a supportive, close-knit team where your ideas are valued and you have exposure to a wide variety of marketing activities with the opportunity to grow, take ownership, and expand your responsibilities - Apply Now Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: marketing executive / social media executive / digital marketing executive / content executive / content creator / social media manager / digital content executive / marketing & content executive / brand marketing executive / campaign executive / marketing coordinator / social & content specialist / marketing exec marketing / social media / content creation / digital marketing / short-form video / campaigns / brand marketing / community management / copywriting / analytics / creative thinking / full marketing mix / events / brand activations / collaboration / project management / trend-led content / stakeholder management / organisation / creativity
Are you an ambitious, results-driven recruitment professional ready to make a tangible impact? A fantastic opportunity has emerged for a dynamic Resourcing Manager to join a market-leading, fast-growing organisation. As UK Resourcing Manager, you won't just fill roles-you'll own the entire recruitment lifecycle, driving excellence and embedding consistent, scalable, values-led resourcing practices. This is a high-energy, fast-paced environment where your expertise will shape the workforce of tomorrow and your influence will be felt across the business. What you'll do: Lead recruitment across all UK business areas, personally delivering senior and business-critical hires Build workforce plans and proactive talent pipelines to reduce agency reliance Design and implement efficient, candidate-focused recruitment processes Lead, coach, and develop a team of two resourcing professionals Provide insights and data-driven reporting to senior leadership Attend networking events and recruitment fairs, using creativity to attract top talent Coach recruiting managers on effective induction and onboarding Who you are: A proactive, resilient, and self-motivated recruitment expert Highly personable, diplomatic, and professional with exceptional communication skills Hands-on, pragmatic, and results-focused, with a track record of delivering measurable outcomes Experienced in reducing agency spend and building direct pipelines Confident in stakeholder engagement, process improvement, and leading a small team Passionate about delivering an inclusive, high-quality candidate experience Degree-educated professionals preferred and those that are committed to continued personal and professional development. Why this role matters: This isn't just another recruitment role-it's an opportunity to influence the growth and success of a multinational business, make your mark on strategic workforce planning, and enjoy genuine career progression in a people-focused organisation known for its strong values and continuous improvement mindset. If you thrive on fast-paced challenges, leadership, and tangible results, this is your chance to shape the future of talent. Flexibility will be required to attend visits with leadership teams at a number of sites around the UK. Apply today and take the lead in transforming how the business attracts, hires, and develops the people who make success happen. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 23, 2026
Full time
Are you an ambitious, results-driven recruitment professional ready to make a tangible impact? A fantastic opportunity has emerged for a dynamic Resourcing Manager to join a market-leading, fast-growing organisation. As UK Resourcing Manager, you won't just fill roles-you'll own the entire recruitment lifecycle, driving excellence and embedding consistent, scalable, values-led resourcing practices. This is a high-energy, fast-paced environment where your expertise will shape the workforce of tomorrow and your influence will be felt across the business. What you'll do: Lead recruitment across all UK business areas, personally delivering senior and business-critical hires Build workforce plans and proactive talent pipelines to reduce agency reliance Design and implement efficient, candidate-focused recruitment processes Lead, coach, and develop a team of two resourcing professionals Provide insights and data-driven reporting to senior leadership Attend networking events and recruitment fairs, using creativity to attract top talent Coach recruiting managers on effective induction and onboarding Who you are: A proactive, resilient, and self-motivated recruitment expert Highly personable, diplomatic, and professional with exceptional communication skills Hands-on, pragmatic, and results-focused, with a track record of delivering measurable outcomes Experienced in reducing agency spend and building direct pipelines Confident in stakeholder engagement, process improvement, and leading a small team Passionate about delivering an inclusive, high-quality candidate experience Degree-educated professionals preferred and those that are committed to continued personal and professional development. Why this role matters: This isn't just another recruitment role-it's an opportunity to influence the growth and success of a multinational business, make your mark on strategic workforce planning, and enjoy genuine career progression in a people-focused organisation known for its strong values and continuous improvement mindset. If you thrive on fast-paced challenges, leadership, and tangible results, this is your chance to shape the future of talent. Flexibility will be required to attend visits with leadership teams at a number of sites around the UK. Apply today and take the lead in transforming how the business attracts, hires, and develops the people who make success happen. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
The Finance For Sustainability Group is a group of social enterprises that manage and advise on impact investment projects across sport (including Sporting Assets), the environment (including Finance Earth), arts and heritage. Finance Earth Finance Earth is the UK's leading environmental impact investment advisor and FCA-regulated fund manager, working in partnership with a range of organisations to protect and restore the environment utilising market-based mechanisms. We design and implement bespoke financing solutions and develop high-impact investments that mobilise investment for nature, climate and communities. We are an employee-owned social enterprise and have advised on over 100 projects, operate in more than 35 countries, and have mobilised over £100 million for environmental impact. We are a recognised leader in the UK's emerging 'nature markets' , supporting the Government's aims to scale private investment into nature recovery in England to at least £500 million a year by 2027, and over £1 billion by 2030. We are also an experienced impact fund manager, having designed, raised and managed several impact funds to date, including Community Owned Renewable Energy ("CORE") , a £50 million fund raised in 2017 that invested in community solar farms, successfully exited in 2023 generating commercial-level returns alongside a projected £20 million in local community benefits. Sporting Assets Sporting Assets is the leading provider of advisory and investment management services to the sport and physical activity sector in the UK. We manage impact investment funds that provide affordable patient loans to community-based organisations delivering impact through sport and physical activity. Investors and stakeholders in our funds include Sport England, National Governing Bodies, Trusts and Foundations, and Impact Investors including the Access Foundation and Better Society Capital. Beyond our funds, we provide business advisory services to the sector, helping organisations build capacity, develop investment cases and business plans to access funding and finance to become more sustainable and impactful. We work across the public, private, and charitable sectors, delivering practical, specialist advice backed by deep expertise. As a social enterprise, improved social and health outcomes are at the heart of our work building resilient, sustainable, well invested community enterprises. The Role We are looking to recruit a full-time experienced HR Advisor to work closely with the Head of HR in providing high-quality, pragmatic people advice and support across two independent firms within the Group. This newly created role will support leaders and managers to ensure people practices are consistent, compliant and aligned with organisational values, while recognising the needs of each business within the Group. The HR Advisor will deliver day-to-day HR support, contribute to the development and implementation of policies and frameworks, and support the Head of HR on both operational and strategic people priorities, ensuring continuous improvement of the HR function. The role requires a hands-on, collaborative approach and the ability to work effectively across both businesses. Occasional travel to Leeds may be required. Key Responsibilities HR Advisory & Employee Relations Provide timely, accurate and pragmatic HR advice to managers and employees on a wide range of people matters, including performance management, absence, disciplinaries, grievances, capability and conduct issues. Support managers to apply HR policies and procedures fairly, consistently and in line with employment law and organisational values. Work closely with the Head of HR to manage and support employee relations cases, ensuring risks are identified and mitigated appropriately. Talent, Performance & Development Support recruitment and onboarding across the Group, advising on role design, fair selection practices, conduct interviews and ensuring a consistent candidate experience. Advise managers on performance management processes, including objective setting, reviews, development planning and underperformance management. Contribute to learning and development initiatives, leadership capability building and succession planning across the Group. Support the effective implementation of reward, recognition and benefits frameworks. People & Culture Support the Head of HR in developing and embedding culture aligned to organisational values, while respecting the distinct identities of individual companies. Contribute to initiatives that promote employee engagement, wellbeing, inclusion and belonging across the organisations. Coach and advise managers to build confidence and capability in people management. Support leadership teams to proactively identify and address people-related risks and opportunities. Promoting diversity and inclusion within the organisations. Policies, Compliance & Best Practice Support the development, review and implementation of HR policies, frameworks and guidance, ensuring compliance with employment legislation and best practice. Monitor changes in employment law and HR best practice, working with the Head of HR to translate these into practical, proportionate guidance for the Group. Ensure consistent and accurate HR record-keeping and data provision across the Group in line with GDPR and internal standards. Support audits, data reporting and governance requirements related to people management across the Group. Specific skills and experience You will have a minimum of 3 years' experience working in an HR Advisor or similar HR generalist role within a fast-paced and dynamic business environment, managing multiple priorities and deadlines. Proven experience in an HR Advisor or similar generalist HR role, ideally supporting multiple teams, functions or entities. Strong working knowledge of UK employment law and its practical application across different organisational contexts. Experience supporting employee relations matters, organisational change and performance management processes Experience supporting recruitment across the employee lifecycle, including hiring manager support, offers and onboarding. Experience supporting learning and development initiatives, including performance development and capability building. Confident user of HR platforms and technology (HRIS, ATS, AI and related tools) Confidence operating in a matrix or Group structure, balancing consistency with flexibility. CIPD qualification (Level 5 preferred) or equivalent professional experience. Personal attributes Delivers objective, pragmatic HR advice with a collaborative and approachable style. Exercises sound judgement and discretion when handling sensitive and confidential matters. Builds trusted relationships with senior leaders and stakeholders across the organisation, with the confidence to influence and challenge constructively. Highly organised, resilient and comfortable managing competing priorities in a changing environment. Strong commitment to fairness, inclusion and a positive employee experience within values-led culture. Detail oriented and solutions focused with a proactive mindset. Comfortable operating in a scaling, high-ambition environment with evolving processes and ambiguity. Enjoys building efficient systems and improving HR processes while supporting operational delivery. Uses data and HR metrics to inform decision making, including workforce planning and reward insights. Communicates with clarity and precision across multidisciplinary teams, both verbally and in writing, including policies, contracts and employee communications. Curious and eager to learn, with the ability to grasp technical concepts to support recruitment and people strategy. We do not expect candidates to possess all of these skills and competencies, importantly what we are looking for is someone who can show how their skills and experience could be adapted to fit this profile, if/where there are gaps. The Rewards Our people are our business; we work hard to ensure that they have fulfilling careers and a good work-life balance. We encourage training to make sure our people are equipped to do their jobs to the best of their abilities and offer flexible working and generous holidays so that staff can both meet client expectations and personal goals. Base salary of up to £45,000 per annum (dependent on experience) Up to 10% of salary, discretionary annual bonus and discretionary Christmas bonus (up to £1,000) Opportunity to become a shareholder after 12 months with a potential dividend allowance 25 days' holiday plus English bank holiday, 2-3 days at Christmas and up to 5 additional days length of service days (pro-rata) Hybrid and flexible working options Generous training and development budgets Private medical insurance, Group life insurance and 3% Pension contribution Monthly team socials Unfortunately, if you do not already hold a right to work in the UK or require sponsorship to continue working in the UK, we will not be able to consider your application at this time. Finance Earth is an equal opportunities employer . click apply for full job details
Apr 23, 2026
Full time
The Finance For Sustainability Group is a group of social enterprises that manage and advise on impact investment projects across sport (including Sporting Assets), the environment (including Finance Earth), arts and heritage. Finance Earth Finance Earth is the UK's leading environmental impact investment advisor and FCA-regulated fund manager, working in partnership with a range of organisations to protect and restore the environment utilising market-based mechanisms. We design and implement bespoke financing solutions and develop high-impact investments that mobilise investment for nature, climate and communities. We are an employee-owned social enterprise and have advised on over 100 projects, operate in more than 35 countries, and have mobilised over £100 million for environmental impact. We are a recognised leader in the UK's emerging 'nature markets' , supporting the Government's aims to scale private investment into nature recovery in England to at least £500 million a year by 2027, and over £1 billion by 2030. We are also an experienced impact fund manager, having designed, raised and managed several impact funds to date, including Community Owned Renewable Energy ("CORE") , a £50 million fund raised in 2017 that invested in community solar farms, successfully exited in 2023 generating commercial-level returns alongside a projected £20 million in local community benefits. Sporting Assets Sporting Assets is the leading provider of advisory and investment management services to the sport and physical activity sector in the UK. We manage impact investment funds that provide affordable patient loans to community-based organisations delivering impact through sport and physical activity. Investors and stakeholders in our funds include Sport England, National Governing Bodies, Trusts and Foundations, and Impact Investors including the Access Foundation and Better Society Capital. Beyond our funds, we provide business advisory services to the sector, helping organisations build capacity, develop investment cases and business plans to access funding and finance to become more sustainable and impactful. We work across the public, private, and charitable sectors, delivering practical, specialist advice backed by deep expertise. As a social enterprise, improved social and health outcomes are at the heart of our work building resilient, sustainable, well invested community enterprises. The Role We are looking to recruit a full-time experienced HR Advisor to work closely with the Head of HR in providing high-quality, pragmatic people advice and support across two independent firms within the Group. This newly created role will support leaders and managers to ensure people practices are consistent, compliant and aligned with organisational values, while recognising the needs of each business within the Group. The HR Advisor will deliver day-to-day HR support, contribute to the development and implementation of policies and frameworks, and support the Head of HR on both operational and strategic people priorities, ensuring continuous improvement of the HR function. The role requires a hands-on, collaborative approach and the ability to work effectively across both businesses. Occasional travel to Leeds may be required. Key Responsibilities HR Advisory & Employee Relations Provide timely, accurate and pragmatic HR advice to managers and employees on a wide range of people matters, including performance management, absence, disciplinaries, grievances, capability and conduct issues. Support managers to apply HR policies and procedures fairly, consistently and in line with employment law and organisational values. Work closely with the Head of HR to manage and support employee relations cases, ensuring risks are identified and mitigated appropriately. Talent, Performance & Development Support recruitment and onboarding across the Group, advising on role design, fair selection practices, conduct interviews and ensuring a consistent candidate experience. Advise managers on performance management processes, including objective setting, reviews, development planning and underperformance management. Contribute to learning and development initiatives, leadership capability building and succession planning across the Group. Support the effective implementation of reward, recognition and benefits frameworks. People & Culture Support the Head of HR in developing and embedding culture aligned to organisational values, while respecting the distinct identities of individual companies. Contribute to initiatives that promote employee engagement, wellbeing, inclusion and belonging across the organisations. Coach and advise managers to build confidence and capability in people management. Support leadership teams to proactively identify and address people-related risks and opportunities. Promoting diversity and inclusion within the organisations. Policies, Compliance & Best Practice Support the development, review and implementation of HR policies, frameworks and guidance, ensuring compliance with employment legislation and best practice. Monitor changes in employment law and HR best practice, working with the Head of HR to translate these into practical, proportionate guidance for the Group. Ensure consistent and accurate HR record-keeping and data provision across the Group in line with GDPR and internal standards. Support audits, data reporting and governance requirements related to people management across the Group. Specific skills and experience You will have a minimum of 3 years' experience working in an HR Advisor or similar HR generalist role within a fast-paced and dynamic business environment, managing multiple priorities and deadlines. Proven experience in an HR Advisor or similar generalist HR role, ideally supporting multiple teams, functions or entities. Strong working knowledge of UK employment law and its practical application across different organisational contexts. Experience supporting employee relations matters, organisational change and performance management processes Experience supporting recruitment across the employee lifecycle, including hiring manager support, offers and onboarding. Experience supporting learning and development initiatives, including performance development and capability building. Confident user of HR platforms and technology (HRIS, ATS, AI and related tools) Confidence operating in a matrix or Group structure, balancing consistency with flexibility. CIPD qualification (Level 5 preferred) or equivalent professional experience. Personal attributes Delivers objective, pragmatic HR advice with a collaborative and approachable style. Exercises sound judgement and discretion when handling sensitive and confidential matters. Builds trusted relationships with senior leaders and stakeholders across the organisation, with the confidence to influence and challenge constructively. Highly organised, resilient and comfortable managing competing priorities in a changing environment. Strong commitment to fairness, inclusion and a positive employee experience within values-led culture. Detail oriented and solutions focused with a proactive mindset. Comfortable operating in a scaling, high-ambition environment with evolving processes and ambiguity. Enjoys building efficient systems and improving HR processes while supporting operational delivery. Uses data and HR metrics to inform decision making, including workforce planning and reward insights. Communicates with clarity and precision across multidisciplinary teams, both verbally and in writing, including policies, contracts and employee communications. Curious and eager to learn, with the ability to grasp technical concepts to support recruitment and people strategy. We do not expect candidates to possess all of these skills and competencies, importantly what we are looking for is someone who can show how their skills and experience could be adapted to fit this profile, if/where there are gaps. The Rewards Our people are our business; we work hard to ensure that they have fulfilling careers and a good work-life balance. We encourage training to make sure our people are equipped to do their jobs to the best of their abilities and offer flexible working and generous holidays so that staff can both meet client expectations and personal goals. Base salary of up to £45,000 per annum (dependent on experience) Up to 10% of salary, discretionary annual bonus and discretionary Christmas bonus (up to £1,000) Opportunity to become a shareholder after 12 months with a potential dividend allowance 25 days' holiday plus English bank holiday, 2-3 days at Christmas and up to 5 additional days length of service days (pro-rata) Hybrid and flexible working options Generous training and development budgets Private medical insurance, Group life insurance and 3% Pension contribution Monthly team socials Unfortunately, if you do not already hold a right to work in the UK or require sponsorship to continue working in the UK, we will not be able to consider your application at this time. Finance Earth is an equal opportunities employer . click apply for full job details
Digital Marketing Manager - Working for Meta of interest? Start Date: ASAP Duration: 12 Months Location: Few days per month in London office, rest of the work is remote Rate: £300 - £450 per day, on a PAYE Model Summary: The Digital Marketing Manager - is responsible for designing, scaling, and optimizing paid media and performance marketing campaigns to drive quality traffic and leads for scalable growth programmes, both at global and regional levels. This role requires expertise in digital channels (proficiency in Meta Ads, LinkedIn and Google Ads are a must), demand generation, data analysis, and project management to ensure exceptional campaign delivery, tracking, and optimization. The expertise we are looking for: This person is a seasoned digital marketer with 7+ years of experience in performance marketing, preferably in a B2B SaaS, Technology or agency environment. You understand audiences, personas, and you know how to approach Enterprise and SMB Requisition Intake Form EMEA marketing. You are a strategic thinker with strong analytical skills, able to drive business growth through data-driven marketing strategies. You are also a collaborative self-starter, able to work effectively with cross-functional teams, manage multiple stakeholders to deliver insights and drive results as part of a team and autonomously. The candidate will work closely with a lean digital team that manages several projects at any time and one that moves at speed to hit milestones and deadlines. 7+ years in performance marketing, preferably in a B2B SaaS, agency, or fast-paced, high-growth environment. Experience running event programmes (virtual and in person); Livestream, webinars, online sessions are all familiar from channels to landing pages and managing leads from these events in CRMs. Proficiency in streaming platforms like SplashThat are a plus. Experience managing agencies and budgets with expertise in social/digital marketing. Familiarity with Mar/Ad-tech, data enrichment, lead routing/management, automation, nurture, activation, monetization, and personalization. Proficiency in measurement tools, data analytics, and reporting tools like Google Data Studio, Salesforce, SplashThat. Strong project management and communication skills Comfortable with working across time zones, managing complexity and ambiguity Language - Spanish or Portuguese a bonus Top 3 Skills Digital Marketing Channel Expertise: Critical understanding and hands-on management experience across various digital marketing channels. Global B2B Enterprise Program Management: Proven experience managing integrated and multi-channel digital marketing programs at a global level, specifically focused on enterprise businesses and B2B clients. Autonomy and Proactive Impact: Must demonstrate an autonomous and independent self-starter approach, showing the ability to drive specific and measurable impact at their level without requiring significant oversight or "handholding" Responsibilities: Managing global virtual event programmes promotional plans from smaller webinars to larger global experiences. Hands on experience managing digital and demand generation programmes with end-to-end journeys, from ideation to reporting out. Agency management and ensuring deadlines are being met with quality and accuracy. Design and scale paid media programs to drive quality traffic, leads and scalable growth, for different stages of the funnel but also know how to connect these journeys up. Optimize channels and programmes for integrated campaigns. Drive content and creative planning mapped to personas, objectives and specific campaign-types. Understand how to build messaging that cuts through and ideate to continually improve audience-engagement. Activate multi-channel ABM strategies for high-value companies and personas Ensure exceptional digital advertising campaign delivery in ad creative, ad format, platform innovation, QA, and optimization. Comprehensive tracking and reporting for digital campaigns to allow advanced optimization. Lead digital channel delivery, ensuring agencies and partners have all required deliverables. Oversee and own campaign tracking to ensure robust digital campaign measurement. Collaborate with analytics, data science, and measurement teams to build digital channel reports. Continuously review and optimize digital GTM processes. Segmentation testing - Deep dive into audiences and assist with testing to improve performance. Innovate at landing page and form level and assist with SEO & CRO to improve organic performance. Support SEO strategies for traffic growth and new prospect acquisition. Deliver insights to marketing, sales, product marketing, and management teams. Use data-driven marketing to identify trends and make optimization recommendations. Collaborate with cross-functional teams to create growth roadmaps and develop optimization plans. Innovate, test, and optimize - Own the testing and learning agenda. Strong understanding of how to use AI to improve efficiency and operating speed.
Apr 23, 2026
Contractor
Digital Marketing Manager - Working for Meta of interest? Start Date: ASAP Duration: 12 Months Location: Few days per month in London office, rest of the work is remote Rate: £300 - £450 per day, on a PAYE Model Summary: The Digital Marketing Manager - is responsible for designing, scaling, and optimizing paid media and performance marketing campaigns to drive quality traffic and leads for scalable growth programmes, both at global and regional levels. This role requires expertise in digital channels (proficiency in Meta Ads, LinkedIn and Google Ads are a must), demand generation, data analysis, and project management to ensure exceptional campaign delivery, tracking, and optimization. The expertise we are looking for: This person is a seasoned digital marketer with 7+ years of experience in performance marketing, preferably in a B2B SaaS, Technology or agency environment. You understand audiences, personas, and you know how to approach Enterprise and SMB Requisition Intake Form EMEA marketing. You are a strategic thinker with strong analytical skills, able to drive business growth through data-driven marketing strategies. You are also a collaborative self-starter, able to work effectively with cross-functional teams, manage multiple stakeholders to deliver insights and drive results as part of a team and autonomously. The candidate will work closely with a lean digital team that manages several projects at any time and one that moves at speed to hit milestones and deadlines. 7+ years in performance marketing, preferably in a B2B SaaS, agency, or fast-paced, high-growth environment. Experience running event programmes (virtual and in person); Livestream, webinars, online sessions are all familiar from channels to landing pages and managing leads from these events in CRMs. Proficiency in streaming platforms like SplashThat are a plus. Experience managing agencies and budgets with expertise in social/digital marketing. Familiarity with Mar/Ad-tech, data enrichment, lead routing/management, automation, nurture, activation, monetization, and personalization. Proficiency in measurement tools, data analytics, and reporting tools like Google Data Studio, Salesforce, SplashThat. Strong project management and communication skills Comfortable with working across time zones, managing complexity and ambiguity Language - Spanish or Portuguese a bonus Top 3 Skills Digital Marketing Channel Expertise: Critical understanding and hands-on management experience across various digital marketing channels. Global B2B Enterprise Program Management: Proven experience managing integrated and multi-channel digital marketing programs at a global level, specifically focused on enterprise businesses and B2B clients. Autonomy and Proactive Impact: Must demonstrate an autonomous and independent self-starter approach, showing the ability to drive specific and measurable impact at their level without requiring significant oversight or "handholding" Responsibilities: Managing global virtual event programmes promotional plans from smaller webinars to larger global experiences. Hands on experience managing digital and demand generation programmes with end-to-end journeys, from ideation to reporting out. Agency management and ensuring deadlines are being met with quality and accuracy. Design and scale paid media programs to drive quality traffic, leads and scalable growth, for different stages of the funnel but also know how to connect these journeys up. Optimize channels and programmes for integrated campaigns. Drive content and creative planning mapped to personas, objectives and specific campaign-types. Understand how to build messaging that cuts through and ideate to continually improve audience-engagement. Activate multi-channel ABM strategies for high-value companies and personas Ensure exceptional digital advertising campaign delivery in ad creative, ad format, platform innovation, QA, and optimization. Comprehensive tracking and reporting for digital campaigns to allow advanced optimization. Lead digital channel delivery, ensuring agencies and partners have all required deliverables. Oversee and own campaign tracking to ensure robust digital campaign measurement. Collaborate with analytics, data science, and measurement teams to build digital channel reports. Continuously review and optimize digital GTM processes. Segmentation testing - Deep dive into audiences and assist with testing to improve performance. Innovate at landing page and form level and assist with SEO & CRO to improve organic performance. Support SEO strategies for traffic growth and new prospect acquisition. Deliver insights to marketing, sales, product marketing, and management teams. Use data-driven marketing to identify trends and make optimization recommendations. Collaborate with cross-functional teams to create growth roadmaps and develop optimization plans. Innovate, test, and optimize - Own the testing and learning agenda. Strong understanding of how to use AI to improve efficiency and operating speed.
Job Title: Contract Manager (Operations) Location: London (Hybrid working available; base at Clerkenwell) About the Role: We are seeking a highly capable Contract Manager (Operations) to strengthen the management, governance, and optimisation of operational contracts within a large, values-driven organisation. This is a high-impact role offering autonomy, visibility, and influence across a diverse housing portfolio. Reporting to the Head of Commercial Operations, you will lead the development and ongoing management of a robust contract management framework. This includes student, keyworker, market rent, co-operative, and short-life accommodation contracts. Your role will ensure contractual arrangements are effectively governed, performance-driven, and aligned with strategic objectives, while mitigating contractual, financial, legal, and reputational risks. As a trusted subject-matter expert, you will work closely with internal teams and external partners to embed clarity, accountability, and compliance. The role focuses on assurance and insight, including performance monitoring, audits, risk management, and evidence-based reporting to senior leaders and the Board. This position is ideal for someone comfortable operating in complex environments, leading through influence, and supporting executive-level decision-making while upholding core values of honesty, efficiency, accountability, respect, and trust. Key Responsibilities: Develop, implement, and maintain a comprehensive contract management framework for leases, management agreements, SLAs, and related contracts. Establish and operate governance and assurance structures for contractual performance, compliance, and risk. Provide expert guidance on contractual obligations to colleagues. Conduct audits and reviews to ensure compliance with legislation, regulation, and internal policies. Monitor provider performance against KPIs, service standards, and statutory requirements. Identify and address contractual and operational risks, leading corrective action plans. Manage relationships with partners, providers, local authorities, and internal stakeholders. Investigate and resolve contractual breaches, escalating where necessary. Lead contract variations, change control, and change-in-law activities, ensuring impacts are documented. Produce high-quality reports and insights for senior management, committees, and the Board. Drive continuous improvement in contract management processes, systems, and reporting. Requirements: Proven experience as a contract or governance professional, managing complex contractual arrangements. Strong assurance, compliance, and performance management capabilities. Ability to interpret contractual requirements and translate them into practical oversight. Analytical, influential, and credible, with the ability to challenge constructively and drive accountability. Comfortable leading without formal authority and working with multiple stakeholders. Experience in risk management, audits, and performance reporting. Ability to produce clear, evidence-based reports for senior leadership. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 23, 2026
Contractor
Job Title: Contract Manager (Operations) Location: London (Hybrid working available; base at Clerkenwell) About the Role: We are seeking a highly capable Contract Manager (Operations) to strengthen the management, governance, and optimisation of operational contracts within a large, values-driven organisation. This is a high-impact role offering autonomy, visibility, and influence across a diverse housing portfolio. Reporting to the Head of Commercial Operations, you will lead the development and ongoing management of a robust contract management framework. This includes student, keyworker, market rent, co-operative, and short-life accommodation contracts. Your role will ensure contractual arrangements are effectively governed, performance-driven, and aligned with strategic objectives, while mitigating contractual, financial, legal, and reputational risks. As a trusted subject-matter expert, you will work closely with internal teams and external partners to embed clarity, accountability, and compliance. The role focuses on assurance and insight, including performance monitoring, audits, risk management, and evidence-based reporting to senior leaders and the Board. This position is ideal for someone comfortable operating in complex environments, leading through influence, and supporting executive-level decision-making while upholding core values of honesty, efficiency, accountability, respect, and trust. Key Responsibilities: Develop, implement, and maintain a comprehensive contract management framework for leases, management agreements, SLAs, and related contracts. Establish and operate governance and assurance structures for contractual performance, compliance, and risk. Provide expert guidance on contractual obligations to colleagues. Conduct audits and reviews to ensure compliance with legislation, regulation, and internal policies. Monitor provider performance against KPIs, service standards, and statutory requirements. Identify and address contractual and operational risks, leading corrective action plans. Manage relationships with partners, providers, local authorities, and internal stakeholders. Investigate and resolve contractual breaches, escalating where necessary. Lead contract variations, change control, and change-in-law activities, ensuring impacts are documented. Produce high-quality reports and insights for senior management, committees, and the Board. Drive continuous improvement in contract management processes, systems, and reporting. Requirements: Proven experience as a contract or governance professional, managing complex contractual arrangements. Strong assurance, compliance, and performance management capabilities. Ability to interpret contractual requirements and translate them into practical oversight. Analytical, influential, and credible, with the ability to challenge constructively and drive accountability. Comfortable leading without formal authority and working with multiple stakeholders. Experience in risk management, audits, and performance reporting. Ability to produce clear, evidence-based reports for senior leadership. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Are you an organised and diligent qualified or part qualified accountant? Would you enjoy the opportunity to work with a growing and high performing team in the lift industry in South East London? If so, this may be the ideal position for you. Fujitec UK are looking for a Management Accountant to be responsible for analysing and reporting financial information to assist management in strategic decision-making. This role involves preparing financial statements, budgets, forecasts, and variance analyses to ensure effective financial planning and control. Reporting to the Finance Manager the ideal candidate will provide insights into performance trends, improving operational efficiency, and contributing to long-term financial sustainability. Key Responsibilities: Financial Reporting and Analysis: Prepare monthly, quarterly, and annual management reports, including financial statements (P&L, balance sheet, cash flow). Perform variance analysis and explain key drivers behind financial results. Develop financial models to assist in budgeting and forecasting processes. Prepare and present financial dashboards to support decision-making by senior management. Budgeting and Forecasting: Assist in the preparation of budget, including income statements, balance sheets, and cash flow forecasts. Monitor budget vs. actual performance and provide detailed variance explanations. Update rolling forecasts based on business performance, market trends, and business strategy. Cost Management: Analyse and control operational costs to maximize profitability. Prepare product costing and profitability analyses for new projects and business lines. Review and monitor cost allocation and pricing strategies to ensure they align with business objectives. Having full knowledge of Construction WIP Ad Hoc Reporting and Projects: Provide support on ad-hoc financial projects and analysis as required. Assist with system upgrades and implementation of financial software or tools. Participate in the continuous improvement of financial reporting processes. Qualifications: Professional accounting qualification (part Qualified in any professional accounting qualification) or bachelor's degree in accounting, Finance, or related field. Minimum 1 years of experience in management accounting or a similar role. Proficiency in accounting software (any accounting software) and Microsoft Excel. Key Competencies: Excellent analytical and problem-solving skills. Strong attention to detail with the ability to interpret financial data. Effective communication and presentation skills. Ability to work under pressure and meet tight deadlines. Strong organizational and time management skills. Ability to work both independently and as part of a team. Salary Range and Benefits: Up to £32,000 pro rata Part time/Flexible working considered Salary sacrifice scheme for pension and EV & Childcare Enhanced annual leave Free company social events Group Life Assurance Work Hours: Monday to Friday, part time considered office based in Crayford To apply please attach your CV to the link provided.
Apr 23, 2026
Full time
Are you an organised and diligent qualified or part qualified accountant? Would you enjoy the opportunity to work with a growing and high performing team in the lift industry in South East London? If so, this may be the ideal position for you. Fujitec UK are looking for a Management Accountant to be responsible for analysing and reporting financial information to assist management in strategic decision-making. This role involves preparing financial statements, budgets, forecasts, and variance analyses to ensure effective financial planning and control. Reporting to the Finance Manager the ideal candidate will provide insights into performance trends, improving operational efficiency, and contributing to long-term financial sustainability. Key Responsibilities: Financial Reporting and Analysis: Prepare monthly, quarterly, and annual management reports, including financial statements (P&L, balance sheet, cash flow). Perform variance analysis and explain key drivers behind financial results. Develop financial models to assist in budgeting and forecasting processes. Prepare and present financial dashboards to support decision-making by senior management. Budgeting and Forecasting: Assist in the preparation of budget, including income statements, balance sheets, and cash flow forecasts. Monitor budget vs. actual performance and provide detailed variance explanations. Update rolling forecasts based on business performance, market trends, and business strategy. Cost Management: Analyse and control operational costs to maximize profitability. Prepare product costing and profitability analyses for new projects and business lines. Review and monitor cost allocation and pricing strategies to ensure they align with business objectives. Having full knowledge of Construction WIP Ad Hoc Reporting and Projects: Provide support on ad-hoc financial projects and analysis as required. Assist with system upgrades and implementation of financial software or tools. Participate in the continuous improvement of financial reporting processes. Qualifications: Professional accounting qualification (part Qualified in any professional accounting qualification) or bachelor's degree in accounting, Finance, or related field. Minimum 1 years of experience in management accounting or a similar role. Proficiency in accounting software (any accounting software) and Microsoft Excel. Key Competencies: Excellent analytical and problem-solving skills. Strong attention to detail with the ability to interpret financial data. Effective communication and presentation skills. Ability to work under pressure and meet tight deadlines. Strong organizational and time management skills. Ability to work both independently and as part of a team. Salary Range and Benefits: Up to £32,000 pro rata Part time/Flexible working considered Salary sacrifice scheme for pension and EV & Childcare Enhanced annual leave Free company social events Group Life Assurance Work Hours: Monday to Friday, part time considered office based in Crayford To apply please attach your CV to the link provided.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're b
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're b
Overview This role is full-time, working 37.5 hours per week, Monday - Friday, 8:30am - 5:00pm. We are excited to introduce this brand new Customer Experience Training Manager role at Wiltshire Farm Foods. We are seeking a passionate, people focused professional to elevate our customer service capability by giving extra support to our front line teams. As this is a newly created position, we are looking for someone who is confident in building the role from the ground up, shaping the strategy, and developing the business case that will drive long term success. In this role, you will define what exceptional service looks like, empower and inspire our colleagues to deliver it, and ensure our brand promise is consistently upheld in every customer interaction. You will be an experienced customer service trainer, with confidence in customer service leadership or service design. This is a field based role, requiring a minimum of 4 days per week in the field, with 1 day working from home. A company car is provided to facilitate your travel. Competitive Salary + Car + Bonus + Benefits Responsibilities Define Service Excellence: Create a clear and inspiring vision of outstanding service tailored to our customer base. Training & Coaching: Design and deliver engaging training programmes to our front-line customer-service telephone and delivery driver teams. Covering service excellence, sales skills, and product knowledge, travel your local region to coach, support, and energise teams in-person. Sales Skills Development: Equip Customer Service Advisors with the skills to upsell and cross-sell effectively. Support them in conducting outbound calls with empathy and confidence - helping retain and convert customers while maintaining our compassionate brand tone. Learning Materials Development: Work with colleagues and suppliers to develop high quality training materials that reach all team members and bring our service standards to life. Mystery Shopping: Implement and manage a mystery shop programme, using insights to drive performance and celebrate success. Demonstrate Commercial Impact: Prove the training function's commercial value to build a business case for national expansion. Stakeholder Collaboration: Partner with key internal teams to align service strategy, training delivery, and performance improvement initiatives. Customer Experience Evolution: Stay ahead of industry trends and competitor activity to continuously evolve our service offering. Performance Monitoring: Track service metrics, customer feedback, and training outcomes to inform strategy and report to leadership. Culture Champion: Foster a passion for service, food and customer care - ensuring every interaction brightens the customer's day. Qualifications/Personal Qualities Skills & Experience: Proven experience in training customer service. Proven experience in customer service leadership or service design. Strong coaching and communication skills, with a warm and engaging style. Ability to travel regionally and sometimes nationally. Experience in food, home delivery, or adult social care sectors is a plus. You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, and Driving Licence checks. Personal Qualities: Inspiring - Able to motivate and energise teams to deliver exceptional service. Warm & Approachable - Builds trust and rapport easily across diverse teams. Strategic Thinker - Balances day to day coaching with long term service evolution. Resilient & Adaptable - Thrives in a fast paced, national role with frequent travel. Collaborative - Works effectively across multiple teams and stakeholders. Positive & Uplifting - Brings humour, optimism, and energy to every interaction. Commercially Aware - Understands how service excellence drives loyalty and growth. Company Benefits Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas Perkbox scheme including salary sacrifice options and retail discounts
Apr 23, 2026
Full time
Overview This role is full-time, working 37.5 hours per week, Monday - Friday, 8:30am - 5:00pm. We are excited to introduce this brand new Customer Experience Training Manager role at Wiltshire Farm Foods. We are seeking a passionate, people focused professional to elevate our customer service capability by giving extra support to our front line teams. As this is a newly created position, we are looking for someone who is confident in building the role from the ground up, shaping the strategy, and developing the business case that will drive long term success. In this role, you will define what exceptional service looks like, empower and inspire our colleagues to deliver it, and ensure our brand promise is consistently upheld in every customer interaction. You will be an experienced customer service trainer, with confidence in customer service leadership or service design. This is a field based role, requiring a minimum of 4 days per week in the field, with 1 day working from home. A company car is provided to facilitate your travel. Competitive Salary + Car + Bonus + Benefits Responsibilities Define Service Excellence: Create a clear and inspiring vision of outstanding service tailored to our customer base. Training & Coaching: Design and deliver engaging training programmes to our front-line customer-service telephone and delivery driver teams. Covering service excellence, sales skills, and product knowledge, travel your local region to coach, support, and energise teams in-person. Sales Skills Development: Equip Customer Service Advisors with the skills to upsell and cross-sell effectively. Support them in conducting outbound calls with empathy and confidence - helping retain and convert customers while maintaining our compassionate brand tone. Learning Materials Development: Work with colleagues and suppliers to develop high quality training materials that reach all team members and bring our service standards to life. Mystery Shopping: Implement and manage a mystery shop programme, using insights to drive performance and celebrate success. Demonstrate Commercial Impact: Prove the training function's commercial value to build a business case for national expansion. Stakeholder Collaboration: Partner with key internal teams to align service strategy, training delivery, and performance improvement initiatives. Customer Experience Evolution: Stay ahead of industry trends and competitor activity to continuously evolve our service offering. Performance Monitoring: Track service metrics, customer feedback, and training outcomes to inform strategy and report to leadership. Culture Champion: Foster a passion for service, food and customer care - ensuring every interaction brightens the customer's day. Qualifications/Personal Qualities Skills & Experience: Proven experience in training customer service. Proven experience in customer service leadership or service design. Strong coaching and communication skills, with a warm and engaging style. Ability to travel regionally and sometimes nationally. Experience in food, home delivery, or adult social care sectors is a plus. You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, and Driving Licence checks. Personal Qualities: Inspiring - Able to motivate and energise teams to deliver exceptional service. Warm & Approachable - Builds trust and rapport easily across diverse teams. Strategic Thinker - Balances day to day coaching with long term service evolution. Resilient & Adaptable - Thrives in a fast paced, national role with frequent travel. Collaborative - Works effectively across multiple teams and stakeholders. Positive & Uplifting - Brings humour, optimism, and energy to every interaction. Commercially Aware - Understands how service excellence drives loyalty and growth. Company Benefits Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas Perkbox scheme including salary sacrifice options and retail discounts
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Are you a qualified electrician and looking for an environment where your skills can truly make a difference? Warner Bros. Studios Leavesden is looking for a confident and organised Assistant Lead Electrician to help lead the charge in maintaining, modifying, and installing electrical systems across our iconic studio site. In this hands-on role, you'll support the Lead Electrician in managing a skilled team of electricians and coordinating subcontractors who maintain critical WB assets. You'll be the go-to person for monitoring productivity and ensuring safe working practices are upheld across the board. You'll play a key part in organising workflows, coaching team members, resolving issues, and acting as a vital link between cross-functional teams and management. You'll also assist with general maintenance tasks or delegate them to in-house teams or contractors. From reactive callouts to planned maintenance, you'll help ensure the studio is always ready for action. If you're a natural organiser with technical know-how and a passion for keeping things running behind the scenes, we want to hear from you! Your Role Accountabilities Plan, organise, and execute planned and reactive maintenance tasks. Reporting progress and updates via all media outlets provided. Keep accurate records, including sign-off sheets, compliance records, and Planon updates. Monitor H&S compliance, such as correct PPE being worn. Ensure that the site's electrical and mechanical equipment is looked after in such a way as to maintain continuous operation and legal compliance. Operating and maintaining mechanical systems via the BMS. Supervise, instruct, and be able to carry out small installation works and modifications to existing systems and/or any other asset installation required. React to all emergencies with a view to implementing a permanent fix or a temporary safe fix to reduce downtime, working through an escalation process for a quick resolution. When needed, back-fill the Lead Electrician and oversee and manage in-house rotas, holiday requests, sickness cover, time & attendance, making sure that we have adequate support for business needs. Audit and review of all stock levels, ensuring critical spares and operational spare parts are always kept in stock. Qualifications & Experiences Use and maintenance of site plant equipment, such as MEWPS (training provided) Trailers and forklift experience (training provided) Working knowledge of industrial and commercial systems. Technologically proficient with a good working knowledge of Electrical and Automation systems. Knowledge of the Building Management System (BMS) system (training provided). Full working knowledge and adherence to H&S standards. Interpret drawings and building specifications for fault finding and additional installations. Full UK driving license Aspirational Qualifications & Experiences Fully qualified 'Approved Electrician' with AM2 and City & Guilds 236-2 or equivalent. BSth Edition Electrical Wiring Regulations Accreditation. Electricity Supply Regulations awareness. Electricity at Work Act awareness. JIB/ECS card. 2391, inspecting and testing would be advantageous. NVQ Level 3 Business Overview Warner Bros. Studios Leavesden (WBSL) is a world-class film and TV studio offering one of the largest facilities in the UK. The purpose-built studio site is home to 20 sound stages, production offices, workshops, an indoor water tank, and an extensive, clear-horizon backlot. WBSL includes the on-site production rentals business, Warner Bros. Set Lighting & Rigging, which provides the industry with state-of-the-art lighting equipment, scaffolding, and production supplies for stage and location shoots worldwide. In addition, Warner Bros. De Lane Lea, based in London, provides picture and sound post-production services for film and TV, and has a dedicated Dailies department on the lot at WBSL. Warner Bros. Leavesden Park, adjacent to the Studio, offers modern and flexible office space for productions and is home to The WonderWorks, a bespoke childcare facility available to those working on site. With a range of services including an on-site gym, café, and wellbeing room, WBSL provides the perfect home for productions and has become the studio of choice for many filmmakers worldwide. Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Apr 23, 2026
Full time
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Are you a qualified electrician and looking for an environment where your skills can truly make a difference? Warner Bros. Studios Leavesden is looking for a confident and organised Assistant Lead Electrician to help lead the charge in maintaining, modifying, and installing electrical systems across our iconic studio site. In this hands-on role, you'll support the Lead Electrician in managing a skilled team of electricians and coordinating subcontractors who maintain critical WB assets. You'll be the go-to person for monitoring productivity and ensuring safe working practices are upheld across the board. You'll play a key part in organising workflows, coaching team members, resolving issues, and acting as a vital link between cross-functional teams and management. You'll also assist with general maintenance tasks or delegate them to in-house teams or contractors. From reactive callouts to planned maintenance, you'll help ensure the studio is always ready for action. If you're a natural organiser with technical know-how and a passion for keeping things running behind the scenes, we want to hear from you! Your Role Accountabilities Plan, organise, and execute planned and reactive maintenance tasks. Reporting progress and updates via all media outlets provided. Keep accurate records, including sign-off sheets, compliance records, and Planon updates. Monitor H&S compliance, such as correct PPE being worn. Ensure that the site's electrical and mechanical equipment is looked after in such a way as to maintain continuous operation and legal compliance. Operating and maintaining mechanical systems via the BMS. Supervise, instruct, and be able to carry out small installation works and modifications to existing systems and/or any other asset installation required. React to all emergencies with a view to implementing a permanent fix or a temporary safe fix to reduce downtime, working through an escalation process for a quick resolution. When needed, back-fill the Lead Electrician and oversee and manage in-house rotas, holiday requests, sickness cover, time & attendance, making sure that we have adequate support for business needs. Audit and review of all stock levels, ensuring critical spares and operational spare parts are always kept in stock. Qualifications & Experiences Use and maintenance of site plant equipment, such as MEWPS (training provided) Trailers and forklift experience (training provided) Working knowledge of industrial and commercial systems. Technologically proficient with a good working knowledge of Electrical and Automation systems. Knowledge of the Building Management System (BMS) system (training provided). Full working knowledge and adherence to H&S standards. Interpret drawings and building specifications for fault finding and additional installations. Full UK driving license Aspirational Qualifications & Experiences Fully qualified 'Approved Electrician' with AM2 and City & Guilds 236-2 or equivalent. BSth Edition Electrical Wiring Regulations Accreditation. Electricity Supply Regulations awareness. Electricity at Work Act awareness. JIB/ECS card. 2391, inspecting and testing would be advantageous. NVQ Level 3 Business Overview Warner Bros. Studios Leavesden (WBSL) is a world-class film and TV studio offering one of the largest facilities in the UK. The purpose-built studio site is home to 20 sound stages, production offices, workshops, an indoor water tank, and an extensive, clear-horizon backlot. WBSL includes the on-site production rentals business, Warner Bros. Set Lighting & Rigging, which provides the industry with state-of-the-art lighting equipment, scaffolding, and production supplies for stage and location shoots worldwide. In addition, Warner Bros. De Lane Lea, based in London, provides picture and sound post-production services for film and TV, and has a dedicated Dailies department on the lot at WBSL. Warner Bros. Leavesden Park, adjacent to the Studio, offers modern and flexible office space for productions and is home to The WonderWorks, a bespoke childcare facility available to those working on site. With a range of services including an on-site gym, café, and wellbeing room, WBSL provides the perfect home for productions and has become the studio of choice for many filmmakers worldwide. Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Home Visits (Domiciliary) OfficeManager Location: Brentwood, Essex (potential to move to hybrid working) Salary: £32,000+ Bonus + Benefits Hours: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays) At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're now looking for a Home Visits (Domiciliary) Office Manager to support our Directors in running a successful, customer-focused business. About the Role As a Home Visits (Domiciliary) Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success. You'll set the standard for a customer first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience. You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business. What You'll Be Doing Lead by example, delivering a world class customer experience Inspire, coach and develop the team to achieve their best Foster a culture of continuous improvement Drive the business key performance indicators (KPIs) Support recruitment, onboarding, and ongoing training of team members Conduct regular 1 2 1s, performance reviews, and team meetings Work closely with Directors to identify business improvements and growth opportunities Ensure strong financial controls, including management of bad debt Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards Manage clinic diaries, routes and scheduling to maximise efficiency Oversee call centre operations and ensure excellent customer communication Handle customer queries and complaints professionally and efficiently Maintain compliance with Health & Safety and regulatory standards Build and maintain relationships with Care Homes and support business growth Support local marketing and community outreach activity Oversee stock management, reporting, and general administration Support the Directors with ad hoc tasks and projects as required What We're Looking For Proven leadership experience with the ability to motivate and inspire a team Current or recent previous experience within Optics - this is essential for this role Strong organisational and problem solving skills Commercial awareness with experience working to KPIs Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers Excellent communication and customer service skills Ability to manage multiple priorities in a fast paced environment Confidence in handling customer queries, complaints, and sensitive situations A proactive mindset with a passion for continuous improvement Why Join Specsavers? At Specsavers, we invest in our people. You'll receive ongoing training and development to strengthen your leadership skills and support your career progression. You'll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.
Apr 23, 2026
Full time
Home Visits (Domiciliary) OfficeManager Location: Brentwood, Essex (potential to move to hybrid working) Salary: £32,000+ Bonus + Benefits Hours: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays) At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're now looking for a Home Visits (Domiciliary) Office Manager to support our Directors in running a successful, customer-focused business. About the Role As a Home Visits (Domiciliary) Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success. You'll set the standard for a customer first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience. You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business. What You'll Be Doing Lead by example, delivering a world class customer experience Inspire, coach and develop the team to achieve their best Foster a culture of continuous improvement Drive the business key performance indicators (KPIs) Support recruitment, onboarding, and ongoing training of team members Conduct regular 1 2 1s, performance reviews, and team meetings Work closely with Directors to identify business improvements and growth opportunities Ensure strong financial controls, including management of bad debt Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards Manage clinic diaries, routes and scheduling to maximise efficiency Oversee call centre operations and ensure excellent customer communication Handle customer queries and complaints professionally and efficiently Maintain compliance with Health & Safety and regulatory standards Build and maintain relationships with Care Homes and support business growth Support local marketing and community outreach activity Oversee stock management, reporting, and general administration Support the Directors with ad hoc tasks and projects as required What We're Looking For Proven leadership experience with the ability to motivate and inspire a team Current or recent previous experience within Optics - this is essential for this role Strong organisational and problem solving skills Commercial awareness with experience working to KPIs Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers Excellent communication and customer service skills Ability to manage multiple priorities in a fast paced environment Confidence in handling customer queries, complaints, and sensitive situations A proactive mindset with a passion for continuous improvement Why Join Specsavers? At Specsavers, we invest in our people. You'll receive ongoing training and development to strengthen your leadership skills and support your career progression. You'll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
An excellent opportunity to join a leading international organisation within the Corporate Real Estate team, managing a global property portfolio. This role will play a key part in aligning real estate strategy with wider business objectives, supporting a diverse and international office footprint. You will work closely with internal stakeholders and external consultants to oversee lease management, financial performance and strategic planning across the portfolio. Role Manage a global real estate portfolio, ensuring alignment with business strategy Maintain lease data and oversee a central lease repository, tracking key events and obligations Prepare portfolio reporting, market analysis and location-specific strategy insights Review rent, rates and service charges, ensuring compliance with lease terms Manage relationships with external real estate advisors and consultants Support lease negotiations, renewals and new commitments, including business case preparation Oversee project timelines, ensuring key milestones and deliverables are met Monitor OPEX and CAPEX budgets, supporting financial planning and reporting Liaise with internal stakeholders across projects, finance and operations Support insurance processes and portfolio changes Drive continuous improvement and support strategic initiatives within the team Candidate Requirements Proven experience in a real estate portfolio or property management role Experience supporting a multi-site or international portfolio Strong commercial awareness and contract management skills Excellent organisational skills with strong attention to detail Experience managing projects and working with multiple stakeholders Advanced MS Office skills Confident communicator with strong influencing ability This is a fantastic opportunity to join a high-performing team with global exposure, offering a broad and strategic role within a well-established organisation. Salary up to 84,000 plus benefits Hybrid working is available with flexibility required to support international stakeholders. Please attach an MS Word version of your CV. If you do not hear back within one week, please assume you have been unsuccessful. Unfortunately, due to the high volume of applications, individual feedback cannot be provided. Real Estate Manager Property Manager Portfolio Manager Corporate Real Estate Facilities Property Strategy Commercial Property
Apr 23, 2026
Full time
An excellent opportunity to join a leading international organisation within the Corporate Real Estate team, managing a global property portfolio. This role will play a key part in aligning real estate strategy with wider business objectives, supporting a diverse and international office footprint. You will work closely with internal stakeholders and external consultants to oversee lease management, financial performance and strategic planning across the portfolio. Role Manage a global real estate portfolio, ensuring alignment with business strategy Maintain lease data and oversee a central lease repository, tracking key events and obligations Prepare portfolio reporting, market analysis and location-specific strategy insights Review rent, rates and service charges, ensuring compliance with lease terms Manage relationships with external real estate advisors and consultants Support lease negotiations, renewals and new commitments, including business case preparation Oversee project timelines, ensuring key milestones and deliverables are met Monitor OPEX and CAPEX budgets, supporting financial planning and reporting Liaise with internal stakeholders across projects, finance and operations Support insurance processes and portfolio changes Drive continuous improvement and support strategic initiatives within the team Candidate Requirements Proven experience in a real estate portfolio or property management role Experience supporting a multi-site or international portfolio Strong commercial awareness and contract management skills Excellent organisational skills with strong attention to detail Experience managing projects and working with multiple stakeholders Advanced MS Office skills Confident communicator with strong influencing ability This is a fantastic opportunity to join a high-performing team with global exposure, offering a broad and strategic role within a well-established organisation. Salary up to 84,000 plus benefits Hybrid working is available with flexibility required to support international stakeholders. Please attach an MS Word version of your CV. If you do not hear back within one week, please assume you have been unsuccessful. Unfortunately, due to the high volume of applications, individual feedback cannot be provided. Real Estate Manager Property Manager Portfolio Manager Corporate Real Estate Facilities Property Strategy Commercial Property
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
About the role As Quality Manager for UK & Ireland, you'll lead the end-to-end quality, food safety and compliance agenda across one of our most important markets. You'll also run our Innovation Kitchen, playing a critical role in bringing new products to life and ensuring they land brilliantly in the restaurant. You will be the subject matter expert across food safety, legislation and product quality, while staying deeply connected to how our food is made, from supplier to customer experience. Responsibilities Own food safety, quality and legal compliance across all KFC products in UK & Ireland Lead and develop a small but high performing team (Quality Technologist and Kitchen Manager) Deliver product and process projects from concept to successful restaurant launch Act as guardian of product quality, ensuring consistency across every restaurant Lead response to new regulations and legislation, keeping the business compliant and future ready Act as key contact for trading standards, customer incidents and technical PR matters Drive continuous improvement and cost efficiency initiatives with supply chain, suppliers and operations Lead product, equipment and recipe validation, including reformulation where needed Support key brand priorities such as nutrition and Halal standards Use data, audits and insights to identify risks and continuously raise standards Partner cross functionally to embed quality into all business decisions Build and champion a strong food safety culture across the organisation Why this role matters Because great food doesn't happen by accident. You'll ensure every product we serve is safe, compliant and high quality-while helping us innovate and evolve to meet changing customer expectations. It's a unique opportunity to combine technical expertise with real commercial impact. What we love from you About you Collaborative team player who builds strong relationships across functions Self motivated, curious and adaptable in a fast paced environment Comfortable working in a lean team with broad responsibility Pragmatic problem solver with strong commercial awareness Passionate about high standards, continuous improvement and delivery Energised by working on food that reaches millions of customers Experience At least 5 years' experience in a food technical role (manufacturing, retail or food service) Degree in Food Science or a related discipline Strong expertise in food safety, quality management systems and food legislation Experience working across the full food supply chain, from supplier to end consumer Proven track record of delivering projects and influencing multiple stakeholders Confident managing risk, incidents and complex challenges Commercially aware, with a solutions focused approach Able to balance strategic thinking with attention to detail What's in it for you Hybrid working from our Woking RSC (remote based with occasional visits) Up to 11% company pension contributions Fri Yay finishes at 1 pm every Friday 25 days' holiday (plus bank holidays) 5 Live Well Days a year, just for you Bonus scheme linked to company & personal performance Private healthcare, Digital GP access & mental health coaching Enhanced parental leave and flexible return options Study support, income protection, life cover & more 25% off the chicken KFC for everyone We promise that every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups from all industries. Please note this is a 12 month maternity contract. Beware of fake job postings using Yum! and/or our brand logos-KFC, Pizza Hut, Taco Bell and Habit Burger & Grill-on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps. Compensation: Competitive salary
Apr 23, 2026
Full time
About the role As Quality Manager for UK & Ireland, you'll lead the end-to-end quality, food safety and compliance agenda across one of our most important markets. You'll also run our Innovation Kitchen, playing a critical role in bringing new products to life and ensuring they land brilliantly in the restaurant. You will be the subject matter expert across food safety, legislation and product quality, while staying deeply connected to how our food is made, from supplier to customer experience. Responsibilities Own food safety, quality and legal compliance across all KFC products in UK & Ireland Lead and develop a small but high performing team (Quality Technologist and Kitchen Manager) Deliver product and process projects from concept to successful restaurant launch Act as guardian of product quality, ensuring consistency across every restaurant Lead response to new regulations and legislation, keeping the business compliant and future ready Act as key contact for trading standards, customer incidents and technical PR matters Drive continuous improvement and cost efficiency initiatives with supply chain, suppliers and operations Lead product, equipment and recipe validation, including reformulation where needed Support key brand priorities such as nutrition and Halal standards Use data, audits and insights to identify risks and continuously raise standards Partner cross functionally to embed quality into all business decisions Build and champion a strong food safety culture across the organisation Why this role matters Because great food doesn't happen by accident. You'll ensure every product we serve is safe, compliant and high quality-while helping us innovate and evolve to meet changing customer expectations. It's a unique opportunity to combine technical expertise with real commercial impact. What we love from you About you Collaborative team player who builds strong relationships across functions Self motivated, curious and adaptable in a fast paced environment Comfortable working in a lean team with broad responsibility Pragmatic problem solver with strong commercial awareness Passionate about high standards, continuous improvement and delivery Energised by working on food that reaches millions of customers Experience At least 5 years' experience in a food technical role (manufacturing, retail or food service) Degree in Food Science or a related discipline Strong expertise in food safety, quality management systems and food legislation Experience working across the full food supply chain, from supplier to end consumer Proven track record of delivering projects and influencing multiple stakeholders Confident managing risk, incidents and complex challenges Commercially aware, with a solutions focused approach Able to balance strategic thinking with attention to detail What's in it for you Hybrid working from our Woking RSC (remote based with occasional visits) Up to 11% company pension contributions Fri Yay finishes at 1 pm every Friday 25 days' holiday (plus bank holidays) 5 Live Well Days a year, just for you Bonus scheme linked to company & personal performance Private healthcare, Digital GP access & mental health coaching Enhanced parental leave and flexible return options Study support, income protection, life cover & more 25% off the chicken KFC for everyone We promise that every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups from all industries. Please note this is a 12 month maternity contract. Beware of fake job postings using Yum! and/or our brand logos-KFC, Pizza Hut, Taco Bell and Habit Burger & Grill-on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps. Compensation: Competitive salary
MorePeople is partnering with a London based non-profit organisation that is a recognised leader in UK food assurance. The organisation sets high standards across food safety, animal welfare, and environmental practices, playing a vital role in maintaining consumer confidence in British food production. Working across the entire supply chain, they have a strong reputation for driving best practice and continuous improvement. About the Role We are looking for a degree educated professional with a solid background in UK agriculture, gained through academic study or hands on experience. The ideal candidate will have a strong understanding of farm assurance schemes and how they operate within the wider supply chain, alongside experience in compliance, audit, or assurance environments. This role requires someone who is comfortable working with data in a business context, whether through administration, analysis, or systems management, and who has some familiarity with farm management software. You will be a collaborative team player, capable of building strong relationships across compliance and operational teams. A practical, problem solving mindset is essential, with the ability to investigate data or system issues in detail and contribute to process improvements. Strong communication skills are also key, particularly the ability to explain technical concepts clearly to non-technical stakeholders. Key Responsibilities Data governance and structure Data quality management Third party data integration Collaboration with farm software providers Reporting and insights generation Legal compliance and data sharing Certification to farm data principles Team contribution and line management If you would like to learn more about this opportunity and join an organisation making a real impact, please contact Angus on (phone number removed) or email (url removed).
Apr 23, 2026
Contractor
MorePeople is partnering with a London based non-profit organisation that is a recognised leader in UK food assurance. The organisation sets high standards across food safety, animal welfare, and environmental practices, playing a vital role in maintaining consumer confidence in British food production. Working across the entire supply chain, they have a strong reputation for driving best practice and continuous improvement. About the Role We are looking for a degree educated professional with a solid background in UK agriculture, gained through academic study or hands on experience. The ideal candidate will have a strong understanding of farm assurance schemes and how they operate within the wider supply chain, alongside experience in compliance, audit, or assurance environments. This role requires someone who is comfortable working with data in a business context, whether through administration, analysis, or systems management, and who has some familiarity with farm management software. You will be a collaborative team player, capable of building strong relationships across compliance and operational teams. A practical, problem solving mindset is essential, with the ability to investigate data or system issues in detail and contribute to process improvements. Strong communication skills are also key, particularly the ability to explain technical concepts clearly to non-technical stakeholders. Key Responsibilities Data governance and structure Data quality management Third party data integration Collaboration with farm software providers Reporting and insights generation Legal compliance and data sharing Certification to farm data principles Team contribution and line management If you would like to learn more about this opportunity and join an organisation making a real impact, please contact Angus on (phone number removed) or email (url removed).
To act as the primary strategic interface between the Supply Chain Optimisation analytics function and its key stakeholders across Supply Chain Operations, Transformation, and the central Data & Analytics (D&A) organisation. The Analytics Business Partner identifies, shapes, and prioritises analytical demand, ensuring the right problems are tackled and that insights drive meaningful operational and strategic improvements. Working hand in hand with the Analytics Manager, this role translates business challenges into clear analytical requirements, ensures alignment on priorities, and champions the use of data to influence decision-making across the supply chain. What I am accountable for Serve as the outward-facing point of contact for all analytics-related engagement with supply chain operations, transformation teams, and the central D&A function. Build strong, trusted relationships with stakeholders at all levels, understanding their priorities, pain points, and strategic objectives. Facilitate clear and proactive communication between stakeholders and the analytics team. Identify analytical needs across supply chain and transformation programmes, challenging and refining requests to ensure problem clarity and value focus. Prioritise analytical workload based on business impact, strategic alignment, and available capacity, in partnership with the Analytics Manager. Manage the pipeline of analytics requests, ensuring transparency of priorities, timelines, and outcomes. Collaborate with operational and project teams to define the scope, success criteria, and decision context for analytics work. Write and communicate clear briefs for the Analytics Manager and internal team, ensuring they understand the 'why', not just the 'what'. Ensure analytical outputs are actionable, relevant, and aligned to stakeholder expectations. Act as the interpreter of analytical insights, translating complex outputs into compelling, commercially grounded narratives. Support stakeholders in understanding findings, implications, and recommended actions. Facilitate insight-driven decision-making through workshops, presentations, and cross-functional reviews. Ensure analytics activity is directly supporting supply chain optimisation goals and transformation priorities. Represent the analytics perspective in strategic planning, operational reviews, and change programmes. Advocate for data-driven approaches and champion best practice across the organisation. Work closely with the Analytics Manager to ensure alignment between stakeholder demand and internal delivery plans. Partner with the central Data & Analytics function to align on data governance, tooling, and enterprise analytics standards. Support supply chain leadership and programme teams in embedding analytical thinking into continuous improvement initiatives. Support the definition and monitoring of KPIs that demonstrate the commercial and operational impact of analytics work. Ensure insights are translated into measurable actions, and track benefit realisation in collaboration with the Analytics Manager and programme teams. What I need to know Essential Strong experience in an analytics-facing business partnering, consulting, strategy, or commercial insights role. Understanding of supply chain operations, logistics processes, or transformation environments (retail or FMCG advantageous). Proven ability to translate business challenges into structured analytical problems. Strong communication and storytelling skills-able to simplify complex analytics for non-technical audiences. Experience managing stakeholders with differing priorities, and influencing decision-making in a complex, cross-functional environment. Solid grasp of analytics fundamentals (data types, modelling approaches, dashboards), enabling effective challenge and conversation with delivery teams. Experience in prioritisation and portfolio management within a fast-paced setting. Desirable Project or programme management experience or qualifications Strong data management, modelling, and visualisation skills (e.g., SQL, Python, Power BI, Tableau, or similar). What I need to show Strategic communicator - clear, confident, and able to influence senior stakeholders. Commercial thinker - focuses on value, outcomes, and real-world impact. Collaborative partner - works seamlessly across teams and functions. Curious & questioning - digs deeper to understand problems and opportunities. Structured & organised - manages demand and priorities with discipline. Outcome-driven - ensures insights lead to real decisions and measurable actions. Change advocate - promotes continuous improvement and data-driven ways of working. Measures of success High stakeholder satisfaction and strong relationships across supply chain, transformation, and D&A. Clear, well-managed and transparent demand pipeline aligned to strategic priorities. Effective prioritisation leading to high-value analytics delivery. Demonstrable influence on decision-making and optimisation actions. Increased adoption of analytics and data-driven approaches across the supply chain. Measurable contribution to optimisation outcomes (cost, service, efficiency). Strong alignment and seamless collaboration with the Analytics Manager and delivery team.
Apr 23, 2026
Full time
To act as the primary strategic interface between the Supply Chain Optimisation analytics function and its key stakeholders across Supply Chain Operations, Transformation, and the central Data & Analytics (D&A) organisation. The Analytics Business Partner identifies, shapes, and prioritises analytical demand, ensuring the right problems are tackled and that insights drive meaningful operational and strategic improvements. Working hand in hand with the Analytics Manager, this role translates business challenges into clear analytical requirements, ensures alignment on priorities, and champions the use of data to influence decision-making across the supply chain. What I am accountable for Serve as the outward-facing point of contact for all analytics-related engagement with supply chain operations, transformation teams, and the central D&A function. Build strong, trusted relationships with stakeholders at all levels, understanding their priorities, pain points, and strategic objectives. Facilitate clear and proactive communication between stakeholders and the analytics team. Identify analytical needs across supply chain and transformation programmes, challenging and refining requests to ensure problem clarity and value focus. Prioritise analytical workload based on business impact, strategic alignment, and available capacity, in partnership with the Analytics Manager. Manage the pipeline of analytics requests, ensuring transparency of priorities, timelines, and outcomes. Collaborate with operational and project teams to define the scope, success criteria, and decision context for analytics work. Write and communicate clear briefs for the Analytics Manager and internal team, ensuring they understand the 'why', not just the 'what'. Ensure analytical outputs are actionable, relevant, and aligned to stakeholder expectations. Act as the interpreter of analytical insights, translating complex outputs into compelling, commercially grounded narratives. Support stakeholders in understanding findings, implications, and recommended actions. Facilitate insight-driven decision-making through workshops, presentations, and cross-functional reviews. Ensure analytics activity is directly supporting supply chain optimisation goals and transformation priorities. Represent the analytics perspective in strategic planning, operational reviews, and change programmes. Advocate for data-driven approaches and champion best practice across the organisation. Work closely with the Analytics Manager to ensure alignment between stakeholder demand and internal delivery plans. Partner with the central Data & Analytics function to align on data governance, tooling, and enterprise analytics standards. Support supply chain leadership and programme teams in embedding analytical thinking into continuous improvement initiatives. Support the definition and monitoring of KPIs that demonstrate the commercial and operational impact of analytics work. Ensure insights are translated into measurable actions, and track benefit realisation in collaboration with the Analytics Manager and programme teams. What I need to know Essential Strong experience in an analytics-facing business partnering, consulting, strategy, or commercial insights role. Understanding of supply chain operations, logistics processes, or transformation environments (retail or FMCG advantageous). Proven ability to translate business challenges into structured analytical problems. Strong communication and storytelling skills-able to simplify complex analytics for non-technical audiences. Experience managing stakeholders with differing priorities, and influencing decision-making in a complex, cross-functional environment. Solid grasp of analytics fundamentals (data types, modelling approaches, dashboards), enabling effective challenge and conversation with delivery teams. Experience in prioritisation and portfolio management within a fast-paced setting. Desirable Project or programme management experience or qualifications Strong data management, modelling, and visualisation skills (e.g., SQL, Python, Power BI, Tableau, or similar). What I need to show Strategic communicator - clear, confident, and able to influence senior stakeholders. Commercial thinker - focuses on value, outcomes, and real-world impact. Collaborative partner - works seamlessly across teams and functions. Curious & questioning - digs deeper to understand problems and opportunities. Structured & organised - manages demand and priorities with discipline. Outcome-driven - ensures insights lead to real decisions and measurable actions. Change advocate - promotes continuous improvement and data-driven ways of working. Measures of success High stakeholder satisfaction and strong relationships across supply chain, transformation, and D&A. Clear, well-managed and transparent demand pipeline aligned to strategic priorities. Effective prioritisation leading to high-value analytics delivery. Demonstrable influence on decision-making and optimisation actions. Increased adoption of analytics and data-driven approaches across the supply chain. Measurable contribution to optimisation outcomes (cost, service, efficiency). Strong alignment and seamless collaboration with the Analytics Manager and delivery team.
) for more information.Viridien () is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Job Details Viridien is seeking a Marketing Technology Manager to lead the design, optimization, and integration of our digital marketing technology ecosystem. This role ensures our martech stack supports marketing and communications strategies aligned with Viridien's business goals. About the Team You'll join a dynamic, collaborative Marketing & Communications team that partners closely with Sales, and IT. Together, we drive digital acceleration, deliver smarter, more impactful campaigns that deepen client engagement, and elevate Viridien's brand across key global markets. Key Responsibilities Own and optimize Viridien's martech stack and integrations across platforms and vendors. This is an individual contributor role with hands-on ownership, requiring a strong vendor-management mindset, including oversight of external partners, agencies, and technology providers. Manage our marketing automation platform, including workflows for lead management and connectors with CRM- (e.g., HubSpot, Salesforce). Implement tagging, tracking, and multi-channel attribution frameworks (e.g., GA4, GTM, UTMs). Ensure compliance with data privacy regulations (e.g., GDPR) and internal / best practice data governance policies. Develop and drive a 12-month martech roadmap and track and report on performance against KPIs. Mentor team members and support process standardization. Qualifications Required: Bachelor's degree in marketing, communications, or related field. 7+ years of experience in Martech, (B2B preferred). Proven expertise in managing and integrating: CMS platforms (e.g., Drupal), tag managers (e.g., GTM), and domain/DNS systems, Analytics & UX tools (e.g., GA4, HotJar), Marketing automation (e.g., HubSpot) and CRM platforms (e.g., Salesforce), Performance & SEO tools (e.g., SEMrush, Search Console), Compliance & consent tools (e.g., CookiePro). Strong understanding of lifecycle data management, automation, and multi-touch attribution. Excellent project management and cross-functional collaboration skills. Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases, complemented by a flexible buying and selling holiday program Company pension with generous employer contribution Wellbeing Unmind app - puts you in control of your mental health A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more! Regular social club events, spontaneous reward events throughout the year Cycle purchase scheme Flexible Private Medical & Dental care programmes Sponsorship of visas/comprehensive relocation packages Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice! Relaxed dress code policy Onsite Gym Facilities Learning and Development At Viridien, we foster a culture of continuous learning and provide tailored training programs through our Learning Hub, designed to enhance technical, commercial, and personal growth. We Care about the Environment We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.Apply now to join a team that values innovation, data-driven strategy, and collaboration. Our Hiring Process At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly.We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.Create a brighter future for
Apr 23, 2026
Full time
) for more information.Viridien () is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Job Details Viridien is seeking a Marketing Technology Manager to lead the design, optimization, and integration of our digital marketing technology ecosystem. This role ensures our martech stack supports marketing and communications strategies aligned with Viridien's business goals. About the Team You'll join a dynamic, collaborative Marketing & Communications team that partners closely with Sales, and IT. Together, we drive digital acceleration, deliver smarter, more impactful campaigns that deepen client engagement, and elevate Viridien's brand across key global markets. Key Responsibilities Own and optimize Viridien's martech stack and integrations across platforms and vendors. This is an individual contributor role with hands-on ownership, requiring a strong vendor-management mindset, including oversight of external partners, agencies, and technology providers. Manage our marketing automation platform, including workflows for lead management and connectors with CRM- (e.g., HubSpot, Salesforce). Implement tagging, tracking, and multi-channel attribution frameworks (e.g., GA4, GTM, UTMs). Ensure compliance with data privacy regulations (e.g., GDPR) and internal / best practice data governance policies. Develop and drive a 12-month martech roadmap and track and report on performance against KPIs. Mentor team members and support process standardization. Qualifications Required: Bachelor's degree in marketing, communications, or related field. 7+ years of experience in Martech, (B2B preferred). Proven expertise in managing and integrating: CMS platforms (e.g., Drupal), tag managers (e.g., GTM), and domain/DNS systems, Analytics & UX tools (e.g., GA4, HotJar), Marketing automation (e.g., HubSpot) and CRM platforms (e.g., Salesforce), Performance & SEO tools (e.g., SEMrush, Search Console), Compliance & consent tools (e.g., CookiePro). Strong understanding of lifecycle data management, automation, and multi-touch attribution. Excellent project management and cross-functional collaboration skills. Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases, complemented by a flexible buying and selling holiday program Company pension with generous employer contribution Wellbeing Unmind app - puts you in control of your mental health A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more! Regular social club events, spontaneous reward events throughout the year Cycle purchase scheme Flexible Private Medical & Dental care programmes Sponsorship of visas/comprehensive relocation packages Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice! Relaxed dress code policy Onsite Gym Facilities Learning and Development At Viridien, we foster a culture of continuous learning and provide tailored training programs through our Learning Hub, designed to enhance technical, commercial, and personal growth. We Care about the Environment We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.Apply now to join a team that values innovation, data-driven strategy, and collaboration. Our Hiring Process At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly.We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.Create a brighter future for
Are you ready to take the next step in your sales leadership career? This is your chance to join a forward-thinking company that is shaping the future of the technical and industrial equipment industry. As a Regional Sales Manager - UK, Ireland & Scandinavia , you'll be at the forefront of driving growth, leading a high-performing team, and delivering exceptional results in a dynamic and rewarding environment. This is not just a job - it's an opportunity to make a real impact while building your professional legacy. Role Overview Accountable for delivering profitable growth and strengthening market leadership across the UK, Ireland, and Scandinavia region within a global engineering and industrial technology environment Operates in full alignment with a highly decentralised, performance-driven business model and regional (EMEA) strategy Leads, develops, and inspires a high-performing sales organisation focused on technical, solutions-based selling Translates market and customer insights into targeted growth strategies across key industrial and materials testing markets Expands position in priority verticals through disciplined commercial execution and customer-centric engagement Drives success through hands-on field leadership, data-driven performance management, and continuous development of people and capabilities Focuses on long-term performance, innovation, and customer loyalty within a premium, high-value equipment portfolio Holds significant P&L influence with strong visibility across senior regional leadership Strategy & Growth Execution Own and deliver regional revenue, margin, and growth targets (monthly, quarterly, annual, and long-term plans) Translate regional strategy into actionable territory-level growth plans Prioritise high-value products, key accounts, and strategic verticals using an 80/20 approach Execute structured growth initiatives to drive order intake and sustainable market share expansion Continuously evaluate market trends, competitive positioning, and evolving customer requirements Identify new applications, industries, and opportunities aligned with advanced testing and engineering solutions Commercial Leadership & Performance Management Lead the full sales lifecycle from lead generation through to order closure within a consultative, technical sales environment Ensure pipeline quality, velocity, and high conversion standards Own forecast accuracy and maintain strong pipeline discipline Track performance against targets and prior-year benchmarks Analyse won, lost, and abandoned opportunities to strengthen commercial effectiveness Act as the regional "voice of the customer," influencing product development, service delivery, and commercial strategy People Leadership & Culture Build and lead a diverse, inclusive, and high-performance sales organisation Coach, mentor, and develop talent within a technically skilled sales and applications team Establish clear succession planning and career development pathways Promote a culture of accountability, ownership, and continuous improvement Lead from the front with strong field engagement alongside customers and teams Operational Excellence & Governance Ensure compliance with safety standards and disciplined operating processes typical of a global industrial organisation Monitor and manage key performance indicators to drive consistent execution Maintain structured reporting, forecasting, and performance review cadences Collaborate cross-functionally with marketing, service, operations, and finance to deliver int
Apr 23, 2026
Full time
Are you ready to take the next step in your sales leadership career? This is your chance to join a forward-thinking company that is shaping the future of the technical and industrial equipment industry. As a Regional Sales Manager - UK, Ireland & Scandinavia , you'll be at the forefront of driving growth, leading a high-performing team, and delivering exceptional results in a dynamic and rewarding environment. This is not just a job - it's an opportunity to make a real impact while building your professional legacy. Role Overview Accountable for delivering profitable growth and strengthening market leadership across the UK, Ireland, and Scandinavia region within a global engineering and industrial technology environment Operates in full alignment with a highly decentralised, performance-driven business model and regional (EMEA) strategy Leads, develops, and inspires a high-performing sales organisation focused on technical, solutions-based selling Translates market and customer insights into targeted growth strategies across key industrial and materials testing markets Expands position in priority verticals through disciplined commercial execution and customer-centric engagement Drives success through hands-on field leadership, data-driven performance management, and continuous development of people and capabilities Focuses on long-term performance, innovation, and customer loyalty within a premium, high-value equipment portfolio Holds significant P&L influence with strong visibility across senior regional leadership Strategy & Growth Execution Own and deliver regional revenue, margin, and growth targets (monthly, quarterly, annual, and long-term plans) Translate regional strategy into actionable territory-level growth plans Prioritise high-value products, key accounts, and strategic verticals using an 80/20 approach Execute structured growth initiatives to drive order intake and sustainable market share expansion Continuously evaluate market trends, competitive positioning, and evolving customer requirements Identify new applications, industries, and opportunities aligned with advanced testing and engineering solutions Commercial Leadership & Performance Management Lead the full sales lifecycle from lead generation through to order closure within a consultative, technical sales environment Ensure pipeline quality, velocity, and high conversion standards Own forecast accuracy and maintain strong pipeline discipline Track performance against targets and prior-year benchmarks Analyse won, lost, and abandoned opportunities to strengthen commercial effectiveness Act as the regional "voice of the customer," influencing product development, service delivery, and commercial strategy People Leadership & Culture Build and lead a diverse, inclusive, and high-performance sales organisation Coach, mentor, and develop talent within a technically skilled sales and applications team Establish clear succession planning and career development pathways Promote a culture of accountability, ownership, and continuous improvement Lead from the front with strong field engagement alongside customers and teams Operational Excellence & Governance Ensure compliance with safety standards and disciplined operating processes typical of a global industrial organisation Monitor and manage key performance indicators to drive consistent execution Maintain structured reporting, forecasting, and performance review cadences Collaborate cross-functionally with marketing, service, operations, and finance to deliver int
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Glasgow, Newcastle, Manchester# Process Mining - Senior Manager Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Senior Manager in Process Mining, you will quickly develop strong client relationships as you design cutting edge Process Intelligence solutions. You will lead complex programmes that uncover inefficiencies and deliver measurable business improvements. You will shape strategic initiatives, manage client relationships, and ensure that process mining becomes a driver of transformation across organisations. In this role you will play a key role in: Working with key client stakeholders to understand critical business problems, and architect process intelligence solutions to address these Leading end-to-end process mining workstreams, ensuring actionable insights and tangible outcomes. Defining and prioritising initiatives that align with client objectives and organisational strategy. Managing cross functional teams and guiding delivery across all project phases. Translating technical findings into strategic recommendations for executive stakeholders. Building business cases and overseeing ROI measurement for process transformation projects.As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile We're looking for someone who thrives on solving complex problems, building strong client relationships and leading high impact process mining programmes. You'll enjoy shaping transformation with senior stakeholders and turning data driven insights into real business outcomes. What you'll bring as a Senior Manager Proven ability to open and grow client accounts, building long term, trusted partnerships. A natural problem solver with strong analytical and logical thinking skills. A track record of contributing to commercial success through personal sales and influencing P&L growth. Experience leading end to end process mining programmes that deliver measurable business impact. Confident leadership skills, able to guide cross functional teams and mentor junior consultants. Strong stakeholder management, setting clear expectations and maintaining engagement throughout delivery. The ability to translate technical insights into strategic recommendations for executive level audiences. Experience developing business cases and creating ROI frameworks for transformation initiatives. Capability to assess and advise on the selection of process mining tools to suit different client environments Even better if you have Experience shaping process mining value propositions in presales or business development settings. Knowledge of how to embed process mining into operating models, including governance and scaling approaches. Recognised certifications in process mining, BPM or project delivery (e.g., Celonis, ARIS, Signavio, CBPP, Lean Six Sigma Black Belt). Familiarity with advanced analytics or automation technologies and experience overseeing teams using these methods. Contributions to thought leadership - such as case studies, articles or conference presentations.To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and • Meet the minimum essential criteria for the role.Please opt in during the application process.Experience levelExperienced ProfessionalsLocationLondon, Glasgow, Newcastle, Manchester
Apr 23, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Glasgow, Newcastle, Manchester# Process Mining - Senior Manager Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Senior Manager in Process Mining, you will quickly develop strong client relationships as you design cutting edge Process Intelligence solutions. You will lead complex programmes that uncover inefficiencies and deliver measurable business improvements. You will shape strategic initiatives, manage client relationships, and ensure that process mining becomes a driver of transformation across organisations. In this role you will play a key role in: Working with key client stakeholders to understand critical business problems, and architect process intelligence solutions to address these Leading end-to-end process mining workstreams, ensuring actionable insights and tangible outcomes. Defining and prioritising initiatives that align with client objectives and organisational strategy. Managing cross functional teams and guiding delivery across all project phases. Translating technical findings into strategic recommendations for executive stakeholders. Building business cases and overseeing ROI measurement for process transformation projects.As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile We're looking for someone who thrives on solving complex problems, building strong client relationships and leading high impact process mining programmes. You'll enjoy shaping transformation with senior stakeholders and turning data driven insights into real business outcomes. What you'll bring as a Senior Manager Proven ability to open and grow client accounts, building long term, trusted partnerships. A natural problem solver with strong analytical and logical thinking skills. A track record of contributing to commercial success through personal sales and influencing P&L growth. Experience leading end to end process mining programmes that deliver measurable business impact. Confident leadership skills, able to guide cross functional teams and mentor junior consultants. Strong stakeholder management, setting clear expectations and maintaining engagement throughout delivery. The ability to translate technical insights into strategic recommendations for executive level audiences. Experience developing business cases and creating ROI frameworks for transformation initiatives. Capability to assess and advise on the selection of process mining tools to suit different client environments Even better if you have Experience shaping process mining value propositions in presales or business development settings. Knowledge of how to embed process mining into operating models, including governance and scaling approaches. Recognised certifications in process mining, BPM or project delivery (e.g., Celonis, ARIS, Signavio, CBPP, Lean Six Sigma Black Belt). Familiarity with advanced analytics or automation technologies and experience overseeing teams using these methods. Contributions to thought leadership - such as case studies, articles or conference presentations.To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and • Meet the minimum essential criteria for the role.Please opt in during the application process.Experience levelExperienced ProfessionalsLocationLondon, Glasgow, Newcastle, Manchester