Job Description
Location: Ringwood
Salary: £ DOE
Hours: 8.30am-5pm. Monday Friday, with 1 hour for lunch, hybrid working after probationary period (2 days in the office Monday and Tuesday and 3 days working from home)
Benefits: Free parking, ongoing training, 25 days holidays + bank hols (opportunity to buy more holiday), auto enrolment pension, great social team environment
YOU DO NEED TO DRIVE FOR THIS ROLE AS MAY VISIT OTHER OFFICES
Aspire Jobs are working in partnership with our well-established and reputable client within their Head Office based in Ringwood. They are a growing group and are now looking for an entry-level candidate looking to start their career within the professional services industry.
This is a sales/target basd role (after training) which will include an element of new business, renewals etc. You will be building long term customer relationships and will work to sales targets (after training). You will also be involved in customer services, account management and compliance.
This is a very busy role working within a fantastic team who look after the property side of the business.
The successful candidate will have previous administration and customer service experience and have a willingness to learn the property side of the role. Full training will be provided with excellent progression opportunities for the future. You will be computer literate and have a good telephone manner with a willingness to learn a new industry.
Our clients pride themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these in line with Company policy.
The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
SALES
- To realise individual sales targets through the achievement of new business and renewal figures, self monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity
- To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals
CUSTOMER SERVICES
- To ensure that customer service levels are implemented and maintained to a high level, ensuring that team achieve results whereby at least 90% of clients are satisfied with the level of service provided
- To ensure that there are no more than 1% complaints per month for the department
- To ensure that telephone response times are maintained in accordance with specified parameters
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately
ACCOUNT MANAGEMENT
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team
- To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients
- To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
