Part time Customer Service Administrator

Part-Time Customer Service Administrator Office-based, Hayes, Middlesex
Salary: Pro-rata from £30,000 + benefits Hours: 9:30am 2:30pm (school hours option)

We re looking for a detail-driven, customer-focused professional to join our team as a Part-Time Customer Service Administrator. You ll be the key link between our customers and operations, ensuring orders are accurate, on time, and that any issues are solved quickly. This is more than admin it s about delivering an outstanding customer experience every day, with flexibility to fit around school hours.
Who You Are:

• Experienced in Order Management, Customer Service, or Supply Chain Operations
• Confident with EDI transactions, order flows, and troubleshooting errors
• Excel-savvy VLOOKUPs, Pivot Tables, and reporting come naturally
• Highly organised with an eagle-eye for detail
• Problem-solver who can investigate issues and deliver practical solutions
• Excellent communicator written and verbal
• Flexible and proactive, with a willingness to adapt and improve processes

What You ll Be Doing:

• Manage customer orders from placement to delivery keeping everything on track
• Monitor deliveries, chase PODs, and keep customers updated
• Resolve stock, delivery, or order issues quickly and efficiently
• Handle customer queries via phone and live chat with confidence
• Maintain accurate records in D365 and produce regular reports
• Work closely with internal teams to smooth processes and resolve challenges
• Support the team through cross-training and ad hoc cover when needed

Nice-to-Haves:

• Experience creating training materials or supporting colleague development
• Previous experience with D365 or similar order management systems

What We Offer:

• Part-time hours with school-friendly flexibility (9:30am 2:30pm)
• Pro-rata salary based on £30,000 per year
• Full company benefits package
• A supportive team environment where your input and ideas are valued