Parts Coordinator

Parts Co-Ordinator

Competitive Salary

Coleford

Permanent Position

Role Overview

We are looking for a proactive and organised Parts Coordinator to handle customer enquiries, prepare quotations, and process orders. The role also involves supporting continuous improvement within the parts and back-office processes.

Key Responsibilities

• Handle customer enquiries via phone and email
• Prepare and issue quotations using SAP and internal systems
• Process customer orders and verify purchase orders
• Research equipment and pump records to identify correct parts
• Liaise with suppliers and internal departments to ensure best delivery outcomes
• Follow up quotations and support order completion through to payment and warranty
• Maintain accurate records and assist with pricing, documentation and procedures
• Support process improvement initiatives across the parts business

Skills & Experience

• GCSE level education (or equivalent)
• Computer literate (Word, Excel); SAP experience desirable
• Engineering knowledge advantageous
• Strong organisational skills and attention to detail
• Ability to work independently and prioritise workload

Personal Qualities

• Confident communicator with good telephone skills
• Persistent, customer-focused and enthusiastic
• Able to work under pressure in a busy office environment

For more information, contact Rory McStay