German Speaking Customer Service Advisor

Salary: 25,837.50 per annum
Hours: 37.5 hours per week, Monday-Sunday
Shifts: Between 7:00am - 5:00pm
Location:

• Initial training: 3 weeks on-site in Liverpool (transport and accomodation costs fully covered if not local)

• After training: Remote/home-based

We are seeking a motivated and personable German-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation.

This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided.

• Handle customer interactions promptly, professionally, and in a friendly manner

• Support customers across multiple channels as a blended agent

• Deliver a high-touch, personalised customer experience

• Answer queries, resolve issues, and recommend services tailored to customer needs

• Promote memberships to non-members and advise on available services

• Accurately capture and maintain customer data

• Identify, highlight, and escalate service-related issues or trends when required

• Meet and maintain individual and team performance targets

• Fluent in German and English (spoken and written)

• Excellent communication and interpersonal skills

• Strong problem-solving abilities with a customer-first mindset

• Ability to work across multiple channels and adapt to changing priorities

• Positive, proactive, and professional attitude

• Previous customer service experience is desirable

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.