Customer Service Advisor - Ongoing Temp

The Customer Service Advisor role involves assisting customers with their queries and ensuring a high level of satisfaction. This temporary position requires excellent communication skills and a focus on delivering exceptional service.

Client Details

The employer is a reputable organisation in their industry, known for its commitment to providing quality services. They value customer satisfaction and strive to maintain a supportive environment for their employees.

Description

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services to customers.
• Handle customer complaints professionally and escalate when necessary.
• Ensure customer records are updated and maintained accurately.
• Collaborate with team members to improve overall service quality.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with professionalism and empathy.
• Basic IT skills to manage customer records and emails.
• A proactive approach to resolving customer issues efficiently.
• Willingness to learn about the company's products and services.

Job Offer

• Long term opportunity.
• A temporary position with potential for skill development.
• Fantastic holiday package
• On site parking
• Hybrid working after training passed.