Income Officer

MMP Consultancy are looking to recruit an Income Officer on a Fixed Term basis, based in South East London.

Salary: 39,268 Per Annum

Main Responsibilities:

• Offer a courteous and polite service to the clients customers, dealing with requests promptly and giving accurate and fair advice.
• Support the Neighbourhood Services team in resolving tenancy management issues.
• Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
• Lead the recovery across all tenures of rent, service charge and other debt, including former tenant, proactively and in accordance with the clients Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
• Where required, across all tenures, take all steps in the legal process including representing the client at Court and First Tier Tribunals, and present cases on behalf of the client.
• Prepare statistics and information on patch arrears management within a reasonable timescale, as required.
• Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
• In liaison with the Neighbourhoods Team and Financial Inclusion Team ensure agreements reached with outgoing residents regarding outstanding debt, and incoming residents are able to meet the financial obligations they are undertaking.
• Provide support and advice to tenants and other representative groups, as required where relating to the promotion of payment of rent and service charges and financial inclusion, including attending external tenants meetings, including those outside office opening hours and in line with the clients commitment to resident involvement in service delivery.
• Where required lead on the revenue recovery for any homeownership tenures within the patch in line with clients policies and procedures and with legislation. This includes liaising with the Leasehold Officer and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.

Requirements:

• Proven experience of debt/arrears recovery - preferably in the housing sector.
• Computer literate, with knowledge of Word and Excel
• Good numeracy skills to a standard which enable the calculation of rent and service charge payments
• Good verbal and written communication skills and an ability to effectively represent the Association externally
• Ability to sensitively manage difficult situations with residents to achieve positive outcomes.
• Ability to manage a varied and busy workload to meet deadlines and targets
• Knowledge of the legal processes involved in arrears recovery
• Knowledge of housing and welfare benefits