Complaints Coordinator

Job Title: Complaints Coordinator
Location: Basildon, Essex, SS13 3DU
Contract Start Date: Monday, 15 December 2025
Contract End Date: Tuesday, 31 March 2026
Hours: 7 hours per day
Pay Rate: £14.34 per hour

Job Overview
We are seeking an experienced Complaints Coordinator to manage and coordinate customer complaints efficiently, ensuring timely resolution and full compliance with organisational policies and regulatory standards.
This role requires previous housing experience.

Key Responsibilities

• Manage and coordinate customer complaints from receipt through to resolution
• Allocate incoming complaints to appropriate team members for investigation
• Monitor progress and ensure complaints are resolved within agreed timescales
• Ensure all complaint handling complies with organisational and regulatory requirements
• Maintain accurate records and provide updates where required

Requirements

• Essential: Previous housing experience
• Strong organisational and coordination skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple complaints and meet deadlines

Working Arrangements

• Candidates may be required to attend the office for the first week for training
• After training, office attendance will be Tuesdays and Thursdays
• Candidates can work from Ealing, WBR, or Pitsea locations