Job Description
Role - Aftersales Manager
Location - Chadderton (Oldham)
Salary - £45,000-£50,000
Hours - Monday-Friday 8am-5pm
Reed are currently working with a plant and machinery hire company who specialise in offering relocatable renewable energy solutions and solar power generation.
The company are now looking for an Aftersales Manager who will be responsible for the maintenance and support services for renewable energy installations, ensuring optimal performance and a first-class customer experience. This role leads a team of engineers and support staff, coordinates field operations, and works closely with clients to deliver service excellence. The ideal candidate brings strong technical knowledge across renewable energy technologies and hands-on leadership in service operations.
Key Responsibilities
Team Leadership
- Manage and supervise field engineers and support staff, ensuring efficient, safe, and high-quality operations.
- Drive performance management, coaching, training, and resource planning.
Service Operations
- Oversee all service and maintenance activities for renewable energy installations, including scheduled maintenance, troubleshooting, and breakdown repairs.
- Ensure SLAs, first-time fix rates, and uptime targets are met.
Customer Support
- Act as the primary point of contact for customers, providing updates, managing expectations, and ensuring the timely resolution of performance issues.
- Maintain strong relationships to drive retention and satisfaction.
Field Service Coordination
- Plan and dispatch engineers to project sites, prioritising response to breakdowns while balancing planned maintenance schedules.
- Optimise route planning, parts availability, and engineer utilisation.
Reporting & Documentation
- Maintain accurate service records: schedules, work orders, repair logs, and cost tracking.
- Ensure compliance with company policies and applicable industry standards.
Performance Monitoring
- Track and report on equipment performance, service efficiency, cost-to-serve, and customer satisfaction.
- Implement corrective and continuous improvement actions as needed.
Health & Safety Compliance
- Ensure all service activities comply with health & safety regulations.
- Conduct risk assessments, toolbox talks, and safety audits; promote a strong safety culture.
Budget Management
- Own the service department budget, managing costs, forecasting, and profitability.
- Support pricing, warranty, and commercial decisions for service activities.
Continuous Improvement
- Identify and deliver operational improvements to enhance response times, quality, and customer experience.
- Standardise processes, documentation, and best practices across the team.
Skills, Experience & Qualifications
- Proven experience in a service management or similar role, ideally within construction, power generation, or heavy equipment environments.
- Strong technical understanding of diesel generators, construction equipment, machinery, and maintenance procedures, alongside familiarity with renewable energy technologies.
- Demonstrable leadership experience-able to motivate, develop, and organise multi-disciplinary teams.
- Excellent customer service, stakeholder management, and communication skills.
- Strong prioritisation and multitasking capabilities in a fast-paced environment.
- Proficiency with service management software and reporting tools (e.g., scheduling, work orders, asset and cost tracking).
