Customer Service Advisor

We have a vacancy wthin the Customer Service Centre at Lincolnshire County Council, within the Adult Care Team, for a Customer Service Advisor.

Main Responsibilities:

The position is to deal with contacts via telephone and email from the public and professionals, who are contacting the council for information and advice, to report a safeguarding or to access a service within the Adult Care, Carer Service and/or the Wellbeing Service.
These calls can be complex, sensitive, and emotive, therefore training will be provided.

Requirements and Personal profile:

• Ideally you will be a passionate and customer focused person with experience of working within a busy Customer Care or Customer Service Centre environment.
• Experience within a social care setting would be preferred, but not essential as full training will be provided.
• Strong communication skills, especially on the telephone.
• Able to take complex and sensitive telephone calls and gather the relevant information.
• Excellent IT skills with the ability to update computer records.
• Excellent attention to detail.
• Professional