Account Manager

Account Manager
Location: Bognor Regis - Office based
35,000

The Opportunity

We are working confidentially with a successful and growing organisation to recruit an Account Manager who thrives on building strong customer relationships and driving long-term value. This is an excellent opportunity to join a business with an outstanding culture, modern facilities, and a genuine commitment to employee wellbeing and development.

The Account Manager will play a key role in managing and growing existing customer accounts, ensuring exceptional service while identifying opportunities to increase revenue and gross profit. You'll work closely with a collaborative sales team and internal stakeholders to support wider commercial objectives.

About the Role

As an Account Manager, you'll be the trusted point of contact for a portfolio of established customers. Your focus will be on nurturing relationships, ensuring customer satisfaction, and uncovering opportunities for growth through proactive account management.

Key Responsibilities

• Manage and develop relationships with assigned existing customers
• Act as the primary point of contact for customer enquiries and ongoing account needs
• Proactively nurture accounts to drive retention and growth
• Create, present, and follow up on customer proposals and quotations
• Process customer orders accurately and efficiently
• Identify upsell and cross-sell opportunities within existing accounts
• Maintain an accurate and up-to-date sales pipeline
• Manage and update the CRM system, ensuring all customer interactions are logged
• Use internal systems and tools to support account management and reporting
• Work collaboratively with the wider sales team to achieve individual and company targets
• Liaise with internal teams to ensure smooth delivery and outstanding customer satisfaction

Requirements

• Previous experience in Account Management or a customer-facing sales role (desirable but not essential)
• Strong relationship-building and account management skills
• Confidence in creating and following up proposals and quotations
• Good attention to detail
• IT literate, with experience using CRM systems and Microsoft Office (or similar tools)

Key Behaviours & Attributes

• Friendly, positive, and optimistic approach
• Highly self-disciplined with excellent time management skills
• Confident and professional telephone manner
• Strong written and verbal communication skills
• A collaborative team player with a proactive mindset
• Highly organised with strong attention to detail

Benefits

• Competitive salary package
• Free lunch provided daily
• Onsite gym facilities
• Company pension scheme
• Holidays: 24 + 8
• Excellent company culture with a supportive, people-first environment
• Modern offices and a collaborative working atmosphere