Sales Administrator

Sales Administrator
Near Bury St Edmunds
£15.30 per hour
Temporary
Full-time

Our client is searching for a Sales Administrator to join their welcoming team. The successful candidate will be responsible for receiving and processing customer orders, ensuring maximum Customer Service Level and Order Fulfilment Rate within a shared service centre environment. This includes verifying order details, fulfilling orders, tracking shipments, managing product returns, and resolving any order-related issues or complaints.

Main Duties:

• Respond promptly and professionally to calls, emails, and live chats.
• Receive and process orders and enquiries efficiently.
• Support export processing and ensure compliance with relevant regulations.
• Provide accurate information on products, pricing, availability, and delivery schedules.
• Monitor stock levels, reorder supplies, and assist in managing on-site inventory while coordinating with departments to improve accuracy.
• Track and prioritise orders, arrange deliveries (including country-specific shipping documentation), and raise invoices and credit notes.
• Deliver after-sales support to customers.
• Facilitate communication between product lines to support operational development.
• Prepare quotations and confirm product availability.
• Ensure all processes are followed accurately and information is complete.
• Coordinate with external logistics providers to guarantee timely availability.
• Share ideas for process improvement and assist with administrative processes across the organisation.
• Stay up to date with product ranges and lines.

Key Requirements:

• Previous experience in administration, particularly confident with processing
• Strong customer service skills.
• Excellent verbal and written communication and interpersonal abilities.
• Ability to work collaboratively as part of a team and maintain a positive, proactive attitude.
• Strong organisational and time management skills.
• Initiative and ability to prioritise tasks effectively.
• Confidence in selling products and services when required.
• Competent computer skills, including proficiency with standard software packages.

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)