Customer Services Officer

Customer Services Officer

• Job Type: Temporary (until 1st May 2026)
• £17.98 PAYE or £23.41 Umbrella per hour
• Location: Fully onsite based in EC1 London
• Working Hours: Monday to Friday, 8am to 4pm

We are seeking a dedicated Customer Services Officer to join a team who are providing first-point contact and high-quality service to residents, contractors, and visitors at our housing estates. This role is ideal for someone passionate about making a difference in the community through exceptional customer service.

Day-to-day of the role:

• Provide high-quality customer service at reception, over the phone, in writing, and through our website.
• Resolve enquiries proactively with a "right first time" approach, taking ownership of issues to help residents effectively.
• Manage community facilities and internal systems such as Key/Fob processes.
• Complete a range of administrative tasks and liaise with colleagues from other parts of the organisation and external agencies to resolve queries in a timely manner.
• Assist with resident engagement and events, working closely with the Resident Services Officer.

Required Skills & Qualifications:

• Experience in providing excellent customer service through face-to-face or telephone contact.
• Some experience or knowledge of social housing is desirable.
• Strong ICT skills, proficient in Microsoft Word, Outlook, PowerPoint, and Excel.
• Excellent verbal and written communication skills.
• Experience in managing and prioritising a demanding workload.
• Skills in providing advice and guidance to customers.

To apply for this Customer Services Officer position, please submit your CV detailing your relevant experience.