Housekeeping Supervisor

Housekeeping Supervisor

Full-time 40 hours per week
(Shift work including mornings, evenings, weekends & Bank Holidays. Duty Manager shifts on a rotational basis)
Salary: 29,413 per annun

(Possibility of live in accommodation for right candidate)

About the Role

Our client is seeking an experienced and motivated Housekeeping Supervisor to lead the Housekeeping operation across a club and Fitness Centre. This is a hands-on leadership role where you will inspire your team, uphold exceptional standards of cleanliness, and help deliver an outstanding experience for our Members and Guests. You will supervise and support a team of Housekeeping Assistants, organising daily operations, managing rotas, and ensuring all areas of the Club are maintained to the highest standard. Alongside day-to-day supervision, you will play a key role in training, development, and performance management, helping your team to grow and succeed.

Your role:

• Deliver an exceptional experience for Members and Guests, promoting loyalty and repeat visits
• Supervise and manage the day-to-day Housekeeping operation with a strong focus on cleanliness, efficiency, and cost control
• Organise daily workloads, staff rotas, and departmental administration
• Conduct regular inspections of all Club areas, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, offices, and public areas
• Work collaboratively with all departments to support a smooth operation and promote a strong One Team ethos
• Ensure all cleaning equipment is fit for purpose, well maintained, and used safely
• Train, coach, and develop Housekeeping Assistants, including on-the-job and new starter training
• Carry out probation reviews, one-to-ones, and performance reviews, recognising and rewarding excellent performance
• Maintain and implement Standard Operating Procedures (SOPs) and ensure training standards are met
• Resolve Member feedback and complaints positively and professionally, escalating where necessary
• Ensure compliance with Health & Safety, hygiene, and fire regulations, maintaining a safe environment for all
• Attend weekly Operations meetings and regular meetings with the Housekeeping Manager
• Cover Duty Manager shifts on a rotational basis
• Accurately report and log incidents or accidents using Alert65
• Undertake any additional duties as requested by the Management Team

About You

Essential:

• Experience in a Housekeeping environment within hospitality, a private Members Club, or similar
• Passion for delivering exceptional customer service and maintaining high standards
• Strong people management skills with the ability to lead by example
• Excellent interpersonal and communication skills (written and verbal)
• Highly organised with strong time management and prioritisation skills
• Proactive problem-solver with the confidence to handle issues effectively
• Competent user of Microsoft Office or similar systems

Desirable:

• Experience using room booking or management systems (e.g. Roommaster)
• Previous line management experience, including rotas, reviews, and one-to-ones
• Experience in a supervisory or management role

Benefits

In addition to a competitive salary and benefits package, you'll enjoy:

• 28 days holiday per year (pro rata)
• Pension scheme with automatic enrolment
• Life assurance scheme
• Hospitality Rewards - discounts across retail, leisure, dining & online
• Free gym and swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary onsite parking
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Membership to the Institute of Hospitality (after successful probation)
• Staff accommodation available on request