Business Rates Officer

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates.

This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems.

The Role

You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses.

Key Responsibilities

• Administer and maintain Business Rates accounts, including billing, amendments and reliefs

• Process and apply Business Rates reliefs and exemptions in line with legislation

• Undertake recovery action in accordance with council policies and statutory requirements

• Respond to enquiries from ratepayers, agents and internal stakeholders

• Liaise with the Valuation Office Agency regarding rating list changes

• Accurately update and maintain records using Academy Systems

• Support collection performance and income targets

• Ensure compliance with relevant legislation, procedures and audit requirements

About You

You will have:

• Recent experience working in a local authority Business Rates service

• Good working knowledge of Business Rates legislation and recovery processes

• Experience using Academy Systems (essential)

• Strong attention to detail and ability to manage a varied caseload

• Good communication and customer service skills

• Ability to work independently and as part of a team