Job Description
Location: Dundee, Scotland
Pay: 13.42 - 31.37 per hour (depending on shift pattern)
Contract: Temporary to Permanent
Start Date: 16/03/2026
Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)
Training: Full-time for 4 weeks (100% attendance required) - this covers the period between the dates of 16/03/2026 to 10/04/2026 where no holidays can be taken.
Do you type 50+ words per minute with 98% accuracy?
Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.
Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.
What You'll Do
Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.
Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries phone number removed , and other essential communication channels.
Communicate calmly and empathetically under pressure.
Your ability to type fast and accurately ensures accessibility and safety for thousands of people.
What We're Looking For
Typing speed: 50+ WPM with 98% accuracy (tested during application)
Clear, empathetic communication skills
Ability to stay composed in emotionally challenging situations
Critical thinking and process adherence
Shift Patterns
Choose from two 4-week rotating rotas:
Option 1: 4 weeks of shifts between 08:00-19:00
Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
Rest days will vary over the weeks with some rest days falling on both weekdays & weekends.
Rewards & Benefits
Competitive pay + overtime opportunities
Full paid training & career progression
Access to Blue Arrow training portal
Pension scheme & 28 days paid holiday
Application Process
- Audio Typing Screening (50 % accuracy) and Teams Interview
- Client Interview & Typing Assessment
- Pre-employment checks (DBS & references)
Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.
We are proud to be an inclusive employer. Applications from all backgrounds are welcome.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
