Temporary Customer Service Advisor

We are seeking a Temporary Customer Service Advisor to join a retail team, providing exceptional customer service and ensuring client satisfaction. This role is ideal for someone who thrives in a fast-paced environment and enjoys resolving customer queries effectively.

Client Details

The employer is a well-established retail company known for its high-quality products and excellent customer service. Operating within a collaborative and customer-focused environment, this organisation offers a supportive workplace and values efficient problem-solving.

Description

• Support existing customers and potential customers by resolving issues as they arrive. This is a non-voice role (no phone calls, email only)
• Improve the overall customer journey and by generating customer loyalty though exceptional online customer service.
• Maintain professional, courteous and empathetic communication to build customer trust and loyalty through positive interactions.
• Escalate issues to our Customer Services manager when necessary.
• Manage time and workload independently while meeting target and response standards

Profile

A successful Temporary Customer Service Advisor should have:

• Must have previous experience in a Customer Service role
• Exceptional written English communication skills, both written and verbal.
• Strong attention to detail
• Excellent computer literacy
• Strong internet connection and quality PC/Mac with Full HD resolution
• Good time management skills and ability to multi-task
• Able to work independently and as part of a team.
• Can commit to an initial on-going temporary role.

Please note this role is 5 days on-site.

Job Offer

• Competitive hourly pay rate & weekly pay.
• Immediate start.
• Temp to perm opportunity.
• Opportunity to work in a supportive and collaborative environment.