Service Advisor

Service Advisor

Job Summary:
We are looking for a professional, customer-focused Service Advisor to join our busy aftersales team. You will be the key point of contact between customers and the workshop, ensuring a smooth, efficient, and high-quality service experience from booking through to vehicle handover.

Key Responsibilities:

• Welcome customers and manage service, repair, and MOT bookings.

• Act as the main liaison between customers and the workshop team.

• Accurately raise job cards, provide estimates, and gain customer authorisation for work.

• Keep customers informed of progress, additional work, and completion times.

• Upsell service plans, repairs, and maintenance in a professional and transparent manner.

• Ensure all administration and invoicing is completed accurately.

• Deliver excellent customer service in line with brand and company standards.

• Handle customer queries and complaints in a calm and professional manner.

Required Skills & Experience:

• Previous experience as a Service Advisor or in a customer-facing automotive role.

• Strong communication and organisational skills.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Confident using DMS and IT systems.

• Professional, friendly, and customer-focused approach.

Desirable:

• Experience within a franchised dealership environment.

• Knowledge of automotive repair and servicing processes.

• Upselling or KPI-driven experience.

Benefits:

• Competitive basic salary with bonus / OTE structure.

• Ongoing training and career development.

• Pension scheme and company benefits.

• Supportive team environment with progression opportunities.