Team Leader

Team Leader- Wakefield- Housing

Location: Wakefield

• Contract: Temporary- Three Months
• Accountable to: Service Manager
• Responsible for: Support Workers & Support Assistants
• Pay: £15.50 per hour
• Hours: 37.7

Role Purpose:

The service forms part of Wakefield Local Authority's Access to Housing Pathway, providing housing-related support to adults across the district.The Team Leader supports the Service Manager in the day-to-day delivery of the service, manages staff, ensures high-quality support for clients, and contributes to achieving contractual performance targets.

Key Responsibilities

Leadership & Management

• Provide strong, effective leadership to the team and promote a positive, high-performing culture.
• Deliver regular supervision, support staff development, and coordinate recruitment for direct reports.
• Deputise for the Service Manager when required.

Service Delivery & Performance

• Ensure contractual KPIs and quality standards are met.
• Support effective budget management and ensure resources offer value for money.
• Ensure support planning, risk management, and safeguarding procedures are followed.

Client & Stakeholder Engagement

• Promote client involvement, co-production, volunteering, and training.
• Attend stakeholder meetings and maintain positive relationships with local partners.
• Investigate complaints following client policies and procedures.

Operations & Compliance

• Ensure health & safety requirements are met for both clients and staff.
• Maintain accurate information and produce reports using the organisation's systems.
• Ensure rota coverage and continuity of service.
• Contribute to implementing service improvements and organisational change.

Person Specification

Experience

• Demonstrated success in leading teams within housing, homelessness, or vulnerable adult services.
• Experience managing performance and supporting individuals to meet targets.
• Experience facilitating groups and delivering high-quality support services.

Knowledge & Skills

• Strong IT skills (Word, Excel, Outlook).
• Effective communication, interpersonal skills, and the ability to motivate others.
• Understanding of safeguarding and basic financial/budget awareness.
• Knowledge of housing legislation is desirable.
• Full UK driving licence and access to a vehicle.