Customer Service Representative

Customer Service Representative

Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.

Benefits and Package for Customer Service Representative:

Salary: 24,004.50 Per Annum with bonus of up to 20%
Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pm
Contract: Permanent
Location: Norwich - Hybrid

• 233 hours annual leave holiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and Friend's discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities of Customer Service Representative

• Providing excellent customer service via calls, emails and live chat.
• Receive and respond to queries via email and over the phone
• Engage with customers to resolve payment queries
• Negotiate payment plans and monitor overdue balances
• Handle difficult conversations with empathy and fairness
• Keep accurate records of interactions and agreements in the system

Key Skills and Experience of Customer Service Representative:

• Have an excellent telephone manner
• Can build rapport with customers along with being patient and empathetic
• Are reliable, trustworthy and motivated
• 1 Year experience in customer facing role and display great customer service skills
• Comfortable using a CRM although training is provided

If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!

Red Recruitment (Agency)