Parts Advisor

Parts Advisor

The Role

We are looking for a reliable and customer-focused Parts Advisor to join a busy aftersales department. The role is key to supporting the workshop and service team by ensuring accurate parts supply, stock control and excellent customer service.

Key Responsibilities

• Identify, order and supply vehicle parts and accessories accurately

• Support workshop technicians by ensuring timely availability of parts

• Deal with trade and retail customers face-to-face and by phone

• Process parts invoices, returns and warranty claims

• Maintain accurate stock records and carry out regular stock checks

• Use electronic parts catalogues and dealer management systems

• Upsell parts and accessories where appropriate

• Maintain a clean and organised parts department

The Ideal Candidate

• Previous experience as a Parts Advisor (automotive background preferred)

• Strong knowledge of vehicle parts and parts catalogues

• Excellent communication and customer service skills

• Well organised with strong attention to detail

• Confident working in a fast-paced environment

• Good IT skills and experience using DMS systems

• Full UK driving licence (preferred)