Customer Relations Administrator

Customer Relations Administrator
Location: Hybrid (minimum 2 days per week in Reading)
Salary: £24,000
Contract: 12 month FTC
Travel: Must drive and have access to a car (no public transport access)

FIND is partnering with one of the UK s largest and most established training providers, an Ofsted Grade 2 organisation with over 30 years experience.

This role sits within a high-profile account, working on behalf of the organisation s largest automotive client, a globally recognised automotive brand operating worldwide.

The Role
You ll play a key part in delivering a premium customer experience, acting as a first line of contact for a national retailer network while supporting the smooth delivery of adult learning training programmes. This includes coordinating resources, managing course administration, and proactively supporting course utilisation and bookings.

Key Responsibilities

• Act as the first point of contact for retailer, trainer, and associate training enquiries, responding within agreed SLA timescales
• Support the Resource Lead with scheduling, coordination, and course administration
• Proactively monitor course utilisation, identifying low-attendance courses and supporting promotion to maximise bookings
• Raise purchase orders and manage academy consumables and stock
• Coordinate central resources, including virtual classroom licences
• Maintain LMS and supplier portals, including course closures and workbook orders
• Administer course requirements to ensure accurate learner records, certifications, and awarding body data
• Produce utilisation and stock reports, including monthly stock takes

Skills & Experience

• Strong Microsoft Office skills, particularly Excel
• Excellent organisational skills with strong attention to detail
• Confident written and verbal communicator with a customer-focused approach
• Self-motivated, proactive, and able to manage multiple priorities
• Commercial awareness with the ability to identify efficiencies and cost savings
• Flexible, solution-focused, and professional in approach