Client Confirmation Assistant

Job Title: Client Confirmation Assistant (Administrative / Customer Support)

Pay: 22,000 - 24,000
Location: Solihull

UK Staffing Group is working with a well-established provider of professional training events and online courses. They are currently seeking a Client Confirmation Assistant to join their team on a temporary basis, supporting the administration and coordination of upcoming events.

This role is not sales-focused and is ideal for someone with a strong administrative or customer service background who is comfortable speaking with clients over the phone.

The Role:

You will be responsible for contacting existing clients to confirm their attendance at scheduled events and courses, ensuring all details are accurate and up to date. This is a process-driven, organised role focused on customer communication and administration.

Key Responsibilities:

• Contacting existing clients to confirm attendance at events and courses
• Verifying and reconfirming details such as dates, times, and locations
• Providing a professional and courteous customer service experience
• Updating and maintaining accurate client records on internal systems
• Assisting with scheduling and general administrative tasks
• Supporting the wider team with day-to-day admin requirements

What We're Looking For:

• Previous experience in telephone-based customer service or administration
• Confident, clear, and professional communication skills
• Strong attention to detail and good organisational skills
• Ability to manage a high volume of calls and admin tasks efficiently
• Comfortable using basic computer systems and entering data accurately
• Reliable, punctual, and able to work independently
• A driving licence and access to a car (due to office location)

What We Can Offer:

• Immediate start opportunity
• Full interview preparation and support from a specialist consultant
• Ongoing support throughout your assignment