Customer Service Coordinator

We are proud to be working with a fantastic market-leading company based in Ipswich who are looking for a customer focussed Engineer Coordinator to join their fast-growing team.

Our client is seeking a bubbly and passionate individual that is proactive, hardworking, organised and can deliver excellent customer service. Throughout this process, more opportunities will become available to take on difference challenges within the company.

The successful candidate will be ok to work a 07:30-16:30 and 08:30-17:30 weekly shift pattern.

Duties & Responsibilities:

• Phone handling and routing engineers to jobs in a timely manner
• Booking jobs onto the company system
• Dealing with customers and helping with any queries
• Prioritise breakdowns and workflow

Skills & Experience Required:

• Proven experience gained from a similar role, coordinating and scheduling engineers
• Excellent communication skills
• Computer literate
• Good geographical knowledge
• Organised
• Strong work ethic

If you are looking to join a forward-thinking organisation that supports their employees personal and professional development this is the perfect opportunity for you.