Customer Communications Coordinator

We are seeking a Customer Communications Coordinator to support and enhance customer engagement through strategic communication initiatives. This is a fantastic opportunity for someone passionate about marketing and the not-for-profit sector to make a meaningful impact.

Client Details

This is a well-established organisation within the not-for-profit sector, dedicated to providing valuable services and support to the community. They are a small-sized organisation with a focus on innovation and customer satisfaction.

Description

• Develop and implement communication strategies to engage and inform customers effectively.
• Create compelling content for digital and print channels, ensuring consistency in messaging.
• Collaborate with internal teams to support campaigns and projects aligned with organisational goals.
• Monitor and evaluate the effectiveness of communication activities, providing reports and recommendations for improvement.
• Manage customer feedback channels and respond to enquiries in a timely and professional manner.
• Support the delivery of events and initiatives to enhance customer relationships.
• Ensure all communications comply with branding guidelines and regulatory standards.
• Stay updated with industry trends to identify opportunities for innovation in customer communication.

Profile

A successful Customer Communications Coordinator should have:

• A strong background in marketing or a related field, particularly within the not-for-profit sector.
• 3-5 years In house communications experince
• Proven ability to create engaging content for diverse communication platforms.
• Experience collaborating with cross-functional teams to achieve common goals.
• Excellent organisational and project management skills.
• A keen eye for detail and a commitment to maintaining high standards in all communications.
• Knowledge of customer engagement strategies and techniques.
• An understanding of branding and regulatory compliance in communications.

Job Offer

• Competitive salary ranging from 32,000 to 35,000 per annum.
• Flexible hybrid working arrangement, with one day in the Prescot office.
• Opportunity to contribute to meaningful projects within the not-for-profit sector.
• Supportive and collaborative work environment.

If you're ready to take the next step in your marketing career and are passionate about making a difference in the not-for-profit sector, we encourage you to apply for the Customer Communications Coordinator role in Prescot today!