Sales Administrator

SALES ADMINISTRATOR

DE74, DERBYSHIRE

£25,000

MONDAY FRIDAY 9:00AM 5:30PM

LOOKING FOR SOMEONE TO START ASAP

The Role

The role is responsible for processing customer quote requests through the Cargo booking platform, supported by effective telephone and email follow-up, to drive conversion and customer satisfaction across all customer levels.

Working collaboratively within a high-volume quotations team, the role requires strong communication and coordination with internal departments, client airlines and agents both locally and overseas to ensure seamless service delivery and commercial outcomes.

Duties

• Process new sales quotations by accurately reviewing customer shipment requirements
• Preparing competitive and compliant pricing
• Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards
• Provide timely and professional responses to customers at all levels
• Ensuring quote details are clearly communicated
• Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded
• Conduct proactive telephone and email follow-up with customers to clarify requirements
• Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings
• Work collaboratively within a high-performing team managing a large volume of daily quotation activity
• Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment
• Communicate effectively across internal departments
• Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution

Experience Required

• Good customer care skills
• Good written and verbal English
• Accuracy and attention to detail
• Good organisational skills
• An ability to work under pressure
• An ability to work independently and as part of a team.
• Strong administrative skills

EMA25