Customer Service Manager

Customer Service Manager
Location: Tunbridge Wells
Salary: Circa 37,000 per annum DOE + Quarterly bonus + 25 days holiday + BH, Healthshare, Pension, Parking
Hours: 8-5.30pm Monday - Friday. On-site.

Are you an organised and dynamic professional looking to take ownership of a fast-paced, customer-focused environment?

Our client is seeking a proactive individual who can manage issues head-on, provide clear performance updates to management, and take responsibility for overseeing all administrative, financial and customer-facing activities. This role plays a key part in ensuring the smooth operation of the site and the consistent delivery of a high-quality customer experience.

Key Responsibilities:

• Overall management of the site, including a small customer service team.
• Deliver outstanding customer service, ensuring every interaction leaves a lasting impression.
• Efficiently coordinate and manage the logistics of a collection and delivery service for a large fleet of courtesy cars.
• Liaise with the internal departments to determine completion times and delays, ensuring customer instructions are relayed accurately.
• Process payments and issue invoices promptly and accurately.
• Manage KPI's and deliver.
• Act as an escalation point for Customer Service Advisors, guiding them in resolving issues and ensuring customer satisfaction.
• Engage in daily production meetings, providing updates on the delivery and collection status of jobs.
• Take charge of invoicing processes, ensuring accuracy and compliance.
• Assist in managing customer complaints in line with company policies, striving to turn challenges into opportunities.
• Ensure strict adherence to all company policies, procedures, and service level agreements.
• Maintain knowledge and compliance with Health and Safety regulations to ensure a safe working environment.

What We're Looking For:

• Proven experience in an office management role, proven skills in managing a small team including performance reviews and 1-2-1s
• Good geographical knowledge
• Management of KPI's and delivery
• Exceptional communication and interpersonal skills
• Strong organisational abilities and attention to detail
• A proactive approach to problem-solving and customer service
• Ability to thrive in a fast-paced environment
• Proficient in IT software and systems

If you're ready to bring your skills and enthusiasm to a busy -reactive and ever changing environment we want to hear from you! Apply today!

This role is being managed by Debbie Foster - Office Angels - (phone number removed)

(url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.