Head of DLO

MMP Consultancy are currently seeking permanent DLO Management candidates for a Housing organisation based in Kent, paying circa 81,000 per annum.

Salary: Circa. 81,000
Location: Kent
Contract: Permanent
Client: Housing Organisation

This senior leadership role carries full responsibility for operational performance, health & safety compliance, financial management, and service improvement, ensuring excellent outcomes for residents and strong value for money.

Key Responsibilities

• Lead and manage a multi-disciplinary DLO, driving performance, productivity, and customer satisfaction.
• Full accountability for health & safety, compliance, and operational delivery in line with legislation and best practice.
• Strategic planning and effective deployment of resources to meet service targets and KPIs.
• Budget responsibility of approx. 11.5m, including forecasting, cost control, and value for money.
• Recruit, develop, and retain high-performing teams, embedding a culture of ownership and continuous improvement.
• Manage supply chain and subcontractor performance, ensuring compliance and commercial effectiveness.
• Drive service improvement using performance data, resident insight, and customer feedback.
• Ensure complaints are managed in line with Housing Ombudsman requirements, with a strong focus on resolution and learning.
• Build effective relationships with internal stakeholders, contractors, and partners.

Essential Requirements

• CIH qualification in Managing Housing Maintenance (or equivalent).
• Degree-level education or equivalent experience.
• Strong knowledge of health & safety legislation.
• Proven senior operational leadership experience within repairs, maintenance, or housing services.
• Demonstrable experience managing large operational budgets (ideally 5m+).
• Strong people leadership, stakeholder management, and communication skills.
• Proven supply chain and subcontractor management experience.
• Full UK driving licence and access to own vehicle.

Desirable

• Experience leading change and transformation programmes.
• Knowledge of social housing regulation and consumer standards.
• Leadership of large, multi-disciplinary operational teams.

If you are interested in finding out more please apply within.