ICT Delivery Officer

ICT Delivery Officer

Cardiff City Council

40,777 to 45,091

Permanent, Full-time

Cardiff / hybrid working

Overview of the ICT Delivery Officer role

Sellick Partnership is currently partnered with Cardiff City Council to recruit an ICT Delivery Officer to join their expanding Infrastructure team on a permanent, full time basis. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance.

With a focus on the ongoing schools expansion project across Cardiff, this opportunity provides and exciting series of projects that will allow you to expand on current knowledge and skills.

Key responsibilities of the ICT Delivery Officer

• Manage supplier relationships, contracts and procurement in line with statutory and corporate requirements
• Work with senior managers, ICT teams and education services to plan, deliver and develop ICT services for schools
• Support project planning and delivery by advising on requirements, coordinating resources and improving service outcomes
• Oversee operational ICT services, including Service Desk incidents, SLAs, performance monitoring and reporting
• Monitor customer and supplier satisfaction, addressing issues and driving service and quality improvements
• Develop and maintain ICT service plans, policies, processes and standards, promoting compliance and health and safety

Experience required for the ICT Delivery Officer

• Practical understanding of user experience and requirements analysis, with the ability to identify user objectives and define appropriate solutions and resources
• Experience in creating, implementing and monitoring service level agreements with suppliers and contractors, with a focus on continuous service improvement
• Proven track record in project management, ensuring effective planning and successful delivery of solutions
• Experience developing and presenting business proposals, including business cases and statements of requirements, both verbally and in writing
• Demonstrable experience managing customer and supplier relationships, resolving dissatisfaction and maintaining positive engagement
• Experience of ICT service delivery within schools or similar educational environments

Benefits available that the ICT Delivery Officer will receive

• Annual salary between 40,777 - 45,091
• 33 days of annual leave per year after 5 years
• Local Government pension scheme
• 24/7 employee wellbeing service
• Flexible on hybrid working

This is a fantastic opportunity to join a fast-paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies.

How to apply for the ICT Delivery Officer position

If you believe you have the necessary skills and ambition for the ICT Delivery Officer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership for a confidential chat.

Closing date: Thursday 26 February 2026

Synonyms: ICT Delivery Officer, IT Delivery Officer, Delivery Lead, Infrastructure Architect

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.