FOH Manager - Thetford

Front of House Manager - Thetford -

A popular independent garden centre is seeking to appoint a Front of House Manager to lead a team of 20+ and continue the sites reputation for catering excellence!

Key Info:

Salary: From 32,500

Hours: Permanent, Full Time (Rotered Shift pattern - alternate weekends)

Location: Thetford, Norfolk

Great staff benefits package (pension, well - being scheme, paid holiday, and lots more!)

Purpose:

To manage the efficient running of the catering offer on a day-to-day basis

To drive the sales and profitability of catering ensuring financial budgets are achieved

To evolve and develop the catering offer to a market leading position

To ensure the agreed standards are always maintained

To work closely with Head Chef to achieve the efficient running of the catering offer on a day-to-day basis

Role and Responsibilities:

To assist developing, documenting, agreeing, and implementing the catering strategy

To proactively serve and help customers in need of assistance, resolving queries/complaints

To ensure service times are acceptable with excellent food served every time

To ensure high levels of hospitality at all times

To manage customer reviews/comments online and in store

To ensure food and wages costs are within the agreed budget

To drive the marketing and events of the department

To ensure the agreed procedures for Food Safety are carried out

To provide the team with the guidance and priorities for the business

To coach and develop the team to deliver the required results

To manage the team on a day-to-day basis including their motivation and morale

To manage the induction process for catering working closely with the Operations Manager

To hold regular meetings with the team to improve performance

To oversee the management of the catering till operations, including scanning accuracy

To manage all catering goods in, booking in and invoice balancing working closely with the Supply Chain & Stock Control manager

Requirements:

Experience as a Front of House Manager in a similar venue

Excellent communication skills

Strong leadership skills

Passionate about food

Enthusiastic attitude and willingness to take operation to the next level

Apply Now

Unfortunately, due to the large volume of applications we receive, we can only respond to applicants with relevant work experience.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.