Executive Communications Coordinator

Job Title: Executive Communications Coordinator

Location: London (Hybrid)

Contract: Six months

We've transformed our business and are building our future on smoke-free products that are a better choice than continued smoking. Ultimately, we want to stop selling cigarettes for good and as soon as possible.

It is an exciting, ever-changing environment - ideal for the person who is driven, disruptive and dynamic. It you are comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you will enjoy it.

The Role

Social media has a vital role to play in helping PMI to communicate a clear and engaging vision for a smoke-free future. With this in mind, we are currently looking for a coordinator to support the team with executive communications, including monitoring, engaging and publishing across accounts.

This position provides operational support for selected C-Suite and senior management leaders, enabling consistent, timely, and high-quality executive presence on LinkedIn aligned with PMI's goals and communication principles.

You will join the Global Social Media team, based at our regional hub in London and work closely with the Centralized Community Management and Corporate Communications teams to ensure the content shared elevates the executive voice, humanizes the corporate narrative and is aligned with the wider business while sharing our smoke-free journey with key and growing audiences.

This role requires sharp attention to detail, excellent stakeholder coordination, and a deep understanding of social media best practices for executive communications. The candidate should have the ability to manage time-sensitive content in a fast-moving environment.

What you will be responsible for:

• Planning and scheduling posts to maintain a consistent and timely presence on social media platforms.
• Drive regular performance reports, tracking trends in executive visibility and community sentiment and suggesting optimizations based on analytics and best practices.
• Actively monitor and recommend engagement opportunities and responses to comments/messages and foster a sense of community.
• Be proactive with social media trends and best practices to keep the executive's profiles current and engaging.
• Handle any negative feedback or crises on social media promptly and professionally.
• Work with other departments to coordinate social media efforts and ensure a unified communication approach.
• Ensure compliance with PMI's digital governance standards, platform rules, approval flows, and confidentiality protocols.
• Coordinate with internal stakeholder teams including legal, corporate communication and senior executives.

Who you are:

• Experience with social media and understanding of the role it plays in corporate communications.
• Experience working with multiple stakeholders.
• Expert knowledge of Sprinklr.
• Insight and data driven.
• Strong English copywriting, editing, and proofreading skills with experience writing for different types of audiences and subject matters.
• Team player, as well as capable of working independently at pace.
• Used to dealing with ambiguity and has the agile mindset to accept projects and plans will adapt as they develop.
• 4+ years' experience in corporate roles.
• Flexible and willing to work occasional late nights or weekends, where needed.

Attributes

• Strategic - you see the bigger picture and use data and creativity to help you paint it for others.
• Growth mindset - you seek out feedback and look for ways to develop yourself and others.
• People first - operating with an agency mindset, you consistently consider the needs of your audience(s), stakeholders and colleagues in equal measure, working in a collaborative and inclusive way.
• Humble and curious - you acknowledge that you may not have all the answers and seek input and ideas from diverse sources.