Job Description
Customer Account Manager
Buckinghamshire (Hybrid - 2 days office-based per week)
35,000 - 45,000 + commission
Permanent 37 hours per week
Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.
The Role
You'll manage a portfolio of approximately 400 business customers, acting as the primary relationship owner. The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience.
Key Responsibilities
- Manage and develop an existing portfolio of B2B customers
- Own customer relationships, renewals, and service extensions
- Identify and deliver upsell and cross-sell opportunities
- Conduct structured account reviews and customer profiling
- Maintain accurate CRM records and reporting
- Collaborate with internal teams to ensure smooth service delivery
About You
- 3-5 years' experience in B2B account management or sales
- Experience within energy, utilities, or a related services sector preferred
- Proven track record in renewals, retention, and revenue growth
- Strong relationship management and commercial skills
- Confident managing a large customer portfolio
Why Join?
- Competitive salary + commission
- Hybrid working (office & home)
- Flexible holidays & contributory pension
- Wellbeing and medical cash plan
- Life assurance
- Cycle to Work & EV salary sacrifice schemes
- Ongoing training and development
- Collaborative, people-focused culture
