Customer Service Executive

Customer Service Executive, Tyne and Wear

Salary: Up to 32,000 depending on experience

Jackson Hogg is delighted to be supporting this growing FMCG client in their search for an experienced Customer Service Executive. The successful candidate will be responsible for managing the end-to-end order process and delivering excellent customer service across the UK and Europe, working closely with sales, marketing, warehouses, and logistics partners.

Key responsibilities will include (but not limited to):

• Be the go-to person for customer questions, solving issues and escalating anything urgent
• Act as the main link between customers, warehouses, and logistics partners
• Look after sales orders from start to finish, including invoicing and fulfilment in NetSuite
• Organise shipments, handle shipping paperwork, and keep an eye on deliveries
• Raise invoices and credit notes accurately and on time
• Sort out warehouse issues and help keep deliveries running smoothly
• Keep customer details up to date, reconcile accounts, and chase overdue payments when needed
• Support export customers and pitch in with the wider team during busy times

Criteria:

• Previous experience in customer service with handson order processing and invoicing
• Experience working alongside logistics providers or warehouses
• Highly organised with great attention to detail and able to juggle multiple tasks
• Comfortable working in a fastmoving, ever-changing environment
• Familiarity with NetSuite is ideal but not essential