3rd Line Support Engineer

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you ready to take your IT skills to the next level? Our client, a leading player in the utilities sector, is on the lookout for a dynamic 3rd Line Support Engineer to join their team for a temporary contract of 6 months. If you're passionate about technology and eager to solve complex technical challenges, this is the opportunity for you!

Role: 3rd Line Support Engineer

Duration: 6 Months (extension options)

Location: Plymouth (Fully Remote)

Rate: 500 per day (umbrella)

Key Responsibilities:

As a 3rd Line Support Engineer, you will:

• Collaborate closely with the User Operations team, Service Desk, and Field User team to resolve escalated and complex technical issues.
• Assist in large-scale projects that significantly impact both customers and staff.
• Work hand-in-hand with IT and Business departments to ensure that products and applications are fit for purpose.
• Maintain clear and accurate documentation of systems and related business procedures.
• Design training materials and deliver training to customers and staff, promoting best practices for technical products and applications.
• Ensure compliance with Health and Safety requirements, including fire and emergency precautions.

What You'll Bring:

We're looking for candidates who have:

• Experience configuring Web Proxy and Web Filtering systems (Netskope experience is a plus!).
• Proficiency in troubleshooting Web Proxy policies with relevant debugging tools.
• A track record of contributing to 3rd line service requests and incident resolution.

Desirable Skills:

While not essential, the following experience will give you an edge:

• Proven ability to tackle difficult technical problems in a professional office environment.
• Familiarity with endpoint management technologies such as SCCM, Intune, Autopilot, and MDT.
• Extensive knowledge of Windows 10 and Windows 11 operating systems.
• Experience with virtualization technologies like VMware and Hyper-V.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, LAN/VLAN/WAN).
• Programming skills in PowerShell, Batch, or VBScript.

Why Join Us?

• Be part of an enthusiastic team that values collaboration and innovation.
• Work in a fast-paced environment where your contributions make a real difference.
• Gain valuable experience in the utilities sector while enhancing your technical skills.

Ideal Candidate Attributes:

• Excellent problem-solving and research skills.
• Strong interpersonal and communication abilities.
• Highly organized with the capability to work independently and as part of a team.
• Comfortable working under pressure and meeting strict deadlines.

If you're excited about the prospect of enhancing your career in IT with our client, we want to hear from you! Don't miss out on this fantastic opportunity to join a vibrant team and make an impact in the utilities industry.

Apply Now!

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.