Aftersales Engineer

Futures are looking to appoint an Aftersales Engineer with a strong technical background and a customer-focused mindset. This role sits at the intersection of engineering and customer support, playing a critical part in ensuring product performance, customer satisfaction, and long-term client relationships.

You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.

Key Responsibilities

• Act as the primary technical liaison between the business and customers for aftersales support
• Investigate and diagnose technical issues related to manufactured products, both remotely and on-site where required
• Provide clear, professional technical guidance to customers on product performance, faults, and corrective actions
• Support root cause analysis and contribute to corrective and preventive action (CAPA) activities
• Work closely with design, manufacturing, quality, and service teams to resolve recurring or complex issues
• Produce technical reports, failure analysis documentation, and customer-facing updates
• Support warranty investigations and contribute to product improvement initiatives
• Represent the business professionally when engaging with customers, suppliers, and internal stakeholders

Candidate Profile

• Engineering qualification or equivalent experience (Mechanical, Electrical, Mechatronics, Manufacturing, or similar)
• Proven experience in an aftersales, service, quality, or technical support engineering role within a manufacturing environment
• Strong technical problem-solving skills with the ability to translate complex issues into clear customer communication
• Confident communicator, comfortable discussing technical matters directly with customers and senior stakeholders
• Experience supporting corrective actions and working cross-functionally to resolve issues
• Customer-focused, commercially aware, and highly organised
• Willingness to travel occasionally to customer sites if required

On offer is a competitive salary, bonus scheme and the chance to develop in a rapidly growing manufacturing business.