Home Claims Handler - AXA Morecambe

We have several exciting opportunities for Home Claims Handlers to join our team in Morecambe. As a Home Claims Handler, you'll be working as part of a busy and vibrant team, providing advice to our customers on their home insurance policy claims. You'll manage new and existing claims, making decisions on the customers policy cover and triaging claims.

You can expect to be dealing a variety of claims over the phone, including accidental damage, theft and damage from weather events to name a few! This will be for customers who have AXA Home policies but also through insurance brokers and other insurance companies.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. As a standard, we work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.

Working Hours & Shift Pattern: You'll work 37.5 hours per week on a rotating shift pattern that covers our opening hours of 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays. Saturdays typically run 1 in 5 and some Bank Holidays are also included.

Induction & Training:

Induction Date: Tuesday 7th April 2025

You'll receive a comprehensive 6-week onsite induction from our specialist trainers to set you up for success in your new role. The classroom-based training will be 9am-5pm, Monday to Friday. Once you're competent in your role, you'll then move to our hybrid way of working.

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

What you'll be doing:

• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information, based on your expertise and training.
• Respond promptly to calls while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.
• Staying composed and level-headed when faced with challenges to effectively assist and support customers during their most critical moments of need.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

What you'll bring:

• Customer service experience in any sector.
• Great listener who is confident in interacting with customers and building relationships over the phone and using computers.
• Previous telephony experience is desirable.
• Possess the skills to look at situations uniquely and solve problems with a positive, can-do attitude.
• You will be a contributor to a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £24,665
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.

Who we are:

AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.